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Added 8 mins ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Ross Memorial Hospital is seeking a skilled, analytical, and solutions-oriented Supervisor, Scheduling to lead the effective operation and ongoing improvement of our Scheduling Department.
Added 10 mins ago
A
Salesforce Devops Lead
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Salesforce DevOps Developer Lead, you will have the unique opportunity to provide technical leadership to scale and centralize our Salesforce capabilities into a unified,…
Added 10 mins ago
W
Mechanical Engineer Level II
Worley
Vancouver, BC
- Full-time
The successful candidate will support and lead the delivery of mechanical engineering projects, including front-end studies, site inspections, facility layouts, equipment selection,…
Added 10 mins ago
U
Scientifique Principale des Données-Ingénieur/Staff Data Scientist- Eng
UKG
Montreal, QC
- Full-time
Added 23 mins ago
CR
Manager HCM Applications Support
Chartwell Retirement Residences
Mississauga, ON
- Full-time
…day-to-day operational support, stability, maintenance, and service delivery of the organization’s Oracle HCM Cloud footprint and related HR…
Added 23 mins ago
AU
Coordinator, Mental Health & Wellness
Algoma University
Brampton, ON
- $82,387 to $102,983 CAD / year
- Full-time
Lead the Mental Health Working Group and the Student Focus Groups.
Added 23 mins ago
AI
Account Manager
Accuenergy Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Manufacturing or B2B technical product environment; familiarity with the rhythm of physical-product sales (lead times, master data, configured products, order-to-delivery sequencing).
Added 23 mins ago
SF
Senior Site Reliability Engineer
Safe Fleet
Coquitlam, BC
- Full-time
We are re-defining what safety means for fleets of every type – from school buses to waste collection trucks, firefighting to utility vehicles, police cruisers to delivery vans.
Added 23 mins ago
K
Sr/Lead Expeditor
Kiewit
Calgary, AB
- Full-time
Lead the expediting response when complex equipment, supplier performance, or manufacturing delays threaten Kiewit's project schedules. As a Senior Expeditor, you will own challenging…
Added 23 mins ago
A
Manager, Global Practice and Delivery (Solutions & Services)
Acceldata
Kitchener, ON
- Full-time
We're looking for a Manager, Global Practice and Delivery to build, lead, and scale a global team of Solutions Consultants and Forward-Deployed Engineers responsible for enterprise…
Added 23 mins ago
Q
Director of Product & Strategy, CXM Flex
Quadient
Toronto, ON
- $221,600 to $332,400 CAD / year
- Full-time
Lead and develop the on‑premise CXM Product Management team, setting clear ownership across compliance, design, composition, delivery, and administration capabilities.
Added 23 mins ago
B
R&D Tax Client Delivery Manager
Boast
Montreal, QC
- Full-time
As a Client Delivery Manager, you’ll lead the successful delivery of R&D tax credit claims for a portfolio of companies across Canada and the U.S.
Added 24 mins ago
WI
Lead Mechanical Engineer, Resources
WSP in Canada
Calgary, AB
- Full-time
Shape the World Around You – As a Lead Mechanical Engineer, you will lead the delivery of complex mechanical and piping engineering for mining and industrial projects across Canada. From…
Added 24 mins ago
H
Global Mining Practice Business Development Leader
HDR
Burlington, ON
- Full-time
…Global Mining Practice, you’ll have access to a broad network of technical professionals, client relationships and delivery resources. You’ll help focus those capabilities on the mining…
Added 24 mins ago
H
Global Mining Practice Business Development Leader
HDR
Toronto, ON
- Full-time
…Global Mining Practice, you’ll have access to a broad network of technical professionals, client relationships and delivery resources. You’ll help focus those capabilities on the mining…
Added 24 mins ago
ES
Facility Manager - Toronto
Equans Services Canada & US
Toronto, ON
- Full-time
Lead continuous improvement initiatives that enhance service delivery, customer satisfaction, operational performance, employee engagement, and financial results. Monitor key performance…
Added 24 mins ago
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Operations Manager
BGIS
Toronto, ON
- Full-time
Responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business…
Added 24 mins ago
ES
Mobilization & P3 Strategy Manager - Toronto
Equans Services Canada & US
Toronto, ON
- Full-time
Equans designs, installs, and delivers customized solutions to improve its customers’ equipment, systems and technical processes and optimize their use in the context of their energy,…
Added 24 mins ago
A
Team Lead, Service Operations
Aggreko
Toronto, ON
- Full-time
We’re looking for a Team Lead, Service Operations to join our team in Toronto, ON. In this role, you will drive customer success by ensuring seamless project execution, fostering strong…
Added 24 mins ago
J
Principal Platform Product Manager - Billing & Authentication
Jobgether
Canada
- $148,782 to $185,977 USD / year
- Full-time
…with an initial focus on billing and authentication. You will lead the transition from a legacy billing system to Stripe Billing while modernizing identity, access, and account management…
Added 24 mins ago
MU
Front Desk Lead - Residence - Residence Services, Campus Services
MacEwan University
AB · Edmonton, AB
- Full-time
…the Supervisor with recruitment activities. The Front Desk Lead plays a key role in fostering a positive, customer-focused, and solution-oriented work environment while ensuring the…
Added 24 mins ago
E
Conseiller.ère SSE - H&SE Advisor
Excelpro
Quebec, QC
- Full-time
Serve as a technical reference and strategic advisor in health, safety, and environmental matters.
Added 24 mins ago
GA
Facilities Project Manager
Give and Go Prepared Foods
Mississauga, ON
- Full-time
Give & Go Prepared Foods is seeking a Facilities Project Manager to lead corporate facilities maintenance engineering across our manufacturing, storage, and office locations.
Added 24 mins ago
H
Global Mining Practice Business Development Leader
HDR
Victoria, BC
- Full-time
…Global Mining Practice, you’ll have access to a broad network of technical professionals, client relationships and delivery resources. You’ll help focus those capabilities on the mining…
Added 24 mins ago
ES
Responsable de la sécurité de l’information - Business Information Security Officer - Montréal
Equans Services Canada & US
Montreal, QC
- Full-time
This is a highly cross functional role requiring deep technical security knowledge, strong stakeholder communication skills and an understanding of industrial control systems (ICS), and…

YWCA BC

Director, Information Technology

Vancouver, BC, Canada

Pay Rate: $119,101.32 per annum · Full-time

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Job details

Pay: Pay Rate: $119,101.32 per annum
Job type: Full-time
Apply by: Apr 26, 2027
Experience: 8+ years of progressive IT experience, including leadership of infrastructure and end-user computing in a multi-site environment.
Posting language: English
Posted: Oct 28, 2026

Original job description

Come as you are. Make a real impact.

At YWCA BC, we’ve been making a difference in the lives of women, families, youth and job seekers across the region for over 125 years – and we’re just getting started. We are a dynamic, forward-thinking organization offering affordable housing, early learning and childcare, employment and training services, mentorship, violence prevention, legal services and so much more. We also advocate for systemic change by educating the public and influencing policy. Watch this short video to learn about what we do – it’s more than you think!

Diversity is our strength. As an equity-seeking organization, the YWCA values its diverse workplace and is committed to fostering a community of inclusion and belonging. Our values – intention, courage, community and empowerment – guide everything we do and shape the kind of workplace we are proud to offer. We welcome diverse voices and lived experiences, and we support flexible work arrangements to help you thrive personally and professionally.

The Director, IT leads day-to-day delivery of technology services and operational security. Reporting to the VP Finance, IT and Risk, this role is YWCA's senior technology leader, setting technology direction and translating it into execution by running reliable IT operations and strengthening cybersecurity controls that protect YWCA’s clients, staff, and organisational reputation.

Reports to: Vice President, Finance, IT and Risk

Direct reports: Senior IT Systems Manager, plus additional technical staff as required

Governance: provides operational metrics and risk updates to the VP Finance, IT and Risk; participates in cross-functional governance forums as required

Delegated authority and decision rights

Runs day-to-day operations across sites, including escalation pathways, on-call structure, service workflows, and operational communications to staff.
Approves routine operational changes, configuration standards enforcement, and remediation plans (patching, vulnerability remediation coordination, endpoint baselines) consistent with standards approved by the VP Finance, IT and Risk.
Recommends technology standards, policies, and the annual IT operating and capital budget for approval by the VP Finance, IT and Risk.
Defines and enforces operational processes (incident/problem/change), service catalogue structure, and operational metrics.
Manages renewals, service performance, and vendor issue escalation; can approve vendor work orders and operational purchases within budget and delegated signing limits.
Owns operational control implementation and upkeep (monitoring, endpoint protection, email protections, conditional access operations) and ensures evidence is maintained for audits and cyber insurance.
Leads performance management, scheduling, coverage planning, and hiring for operational roles (with VP Finance, IT and Risk approval for net-new roles or material restructuring).

What you’ll be doing:

1) IT operations and service management

Run day-to-day IT operations, ensuring stable services, responsive support, and clear escalation pathways for front-line teams.
Implement service management practices, including ticketing workflows, incident and problem management, and change coordination.
Define and track operational performance metrics (for example, ticket volumes, time to resolution, recurring issues) and drive continuous improvement.

2) Infrastructure, platforms, and endpoint management

Oversee network, connectivity, collaboration, and core cloud services to ensure availability, security, and supportability.
Ensure consistent execution of endpoint management, patching, configuration standards, and identity and access operations (including Joiner-Mover-Leaver (JML) processes and access reviews).
Support the operational health of data pipelines and BI tools, ensuring data sources are reliable and accessible for enterprise reporting.
Provide operational support for network-connected physical security systems (e.g., CCTV, access control).
Oversee configuration, support, and integration of core business applications (e.g., client management, finance, and HR systems), working with system owners across the organisation.
Maintain backup, disaster recovery, and business continuity capabilities for critical systems, including regular restore testing.

3) Vendor, procurement, and asset management

Own the device and asset lifecycle program: standards, procurement coordination, tagging, inventory accuracy, deployment, transfers, replacements, secure wiping, and disposal.
Enforce mobile and BYOD access controls appropriate to risk, including limitations on local storage and expectations for incident reporting, remote wipe, and support boundaries.
Manage operational vendor relationships, renewals, and service performance, escalating risks and material issues to the VP Finance, IT and Risk.
Manage the IT operating and capital budget, including license and subscription costs, and report on spending against plan.

4) Cybersecurity operations and control implementation

Operationalise security controls and maintain security tooling configurations and monitoring across endpoints, networks, and cloud services.
Coordinate vulnerability management, including scanning, risk-based prioritisation, and remediation tracking.
Maintain operational readiness for incidents, including runbooks, escalation, evidence preservation support, and post-incident corrective actions.
Apply privacy and safety safeguards to systems that hold sensitive client information, and support privacy impact assessments and breach response.
Maintain IT policies and staff guidance (e.g., acceptable use) and deliver security awareness training, including phishing simulations.

5) Project delivery and change enablement

Lead delivery of operational technology projects (upgrades, migrations, tooling improvements), managing scope, timelines, and stakeholder communication.
Work with program leaders to translate needs into feasible solutions and sustainable support models.
Ensure changes are adopted successfully through training, communications, and transition to steady-state operations.
Develop and maintain the multi-year technology roadmap in partnership with the VP Finance, IT and Risk, and translate it into actionable project plans, ensuring operational readiness for all new deployments.

6) People leadership

Lead, coach, and develop the IT operations team, including performance management, training plans, and coverage planning.
Establish clear on-call, escalation, and handoff practices that protect staff wellbeing and maintain service reliability.

Required experience and capabilities

8+ years of progressive IT experience, including leadership of infrastructure and end-user computing in a multi-site environment.
Demonstrated experience operating and improving IT service delivery, including ticketing, incident management, and operational metrics.
Practical cybersecurity experience, including patching discipline, endpoint security, identity and access practices, and incident response support.
Strong vendor and contract operations capability, including renewals, service performance management, and procurement coordination.
Ability to communicate clearly with non-technical stakeholders and drive adoption of consistent practices.
People leadership experience, including coaching, performance management, and coverage planning for reliable operations.
Experience developing multi-year technology roadmaps and managing IT budgets.
Post-secondary degree or diploma in information technology, computer science, or a related field, or an equivalent combination of education and experience.

Preferred experience

Experience in non-profit, housing, or human services environments with heightened privacy and safety considerations.
ITIL or comparable service management training, and project delivery experience (formal or practical).

Working conditions

Based in Metro Vancouver with occasional travel to multiple sites as required.
Hybrid work may be supported depending on operational needs, incident readiness, and leadership expectations.
This role participates in incident response leadership and may require after-hours availability for critical incidents and scheduled maintenance windows.

We offer our eligible employees the following benefits as part of their total rewards package:

Extended medical and dental benefits
A defined benefit pension plan (MPP)
Pregnancy, parental and adoption leave top up
22 vacation days and 3 personal days, in addition to paid sick leave
Flexible working arrangements for applicable positions
Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members
A workplace that prioritizes employee health, safety and well-being, including many learning and growth opportunities such as our employee mentorship program and three equity committees that help to support our goals towards achieving meaningful equity and inclusion.
Free staff membership to our Health + Fitness Centre
Discounts at our YWCA Hotel
Priority in YWCA Child Care centres
Pay Rate: $119,101.32 per annum

We’re committed to increasing representation and equity across our organization. We strongly encourage applications from women, Black, Indigenous, People of Colour, 2SLGBTQIA+ individuals, people with disabilities and others from marginalized communities. We’re also focused on creating leadership opportunities for Indigenous, Black, and gender-diverse individuals. If you'd like to learn more about our inclusive culture before applying, feel free to contact our Equity & Engagement Manager at people@ywcabc.org.

Accessibility is a priority for us. If you need any accommodations to apply or have questions about the process, please reach out to the hiring manager listed. We make hiring decisions based on qualifications, transferable skills, lived experience and organizational needs. Thank you to everyone who applies - only those selected for an interview will be contacted.

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More about this job

Responsibilities

Lead day-to-day IT operations, service delivery, infrastructure, endpoint management, vendor relationships, and cybersecurity controls across the organization. Develop technology roadmaps and budgets, deliver operational projects, maintain incident and continuity readiness, and lead the IT operations team.

Requirements

Requires 8+ years of progressive IT experience, including leadership of infrastructure and end-user computing in a multi-site environment, along with practical cybersecurity, service delivery, vendor, budget, and people-management experience. A post-secondary degree or diploma in IT, computer science, or a related field - or equivalent education and experience - is required; ITIL or comparable training and experience in nonprofit or human services settings are preferred.

Skills

IT Operations Management
IT Service Management
Infrastructure Management
Endpoint Management
Cybersecurity Operations
Incident Response
Identity And Access Management
Vulnerability Management
Vendor Management
IT Budget Management
Technology Roadmapping
Project Delivery
Disaster Recovery
Business Continuity
People Leadership
Stakeholder Communication

Benefits

Extended Medical And Dental Benefits
Defined Benefit Pension Plan
Pregnancy, Parental, And Adoption Leave Top-Up
22 Vacation Days
3 Personal Days
Paid Sick Leave
Flexible Working Arrangements
Employee Family Assistance Program
Learning And Growth Opportunities
Employee Mentorship Program
Free Staff Membership To Health And Fitness Centre
Discounts At YWCA Hotel
Priority Access To YWCA Child Care Centres

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
IT Service Management
Ticketing Workflows
Incident Management
Problem Management
Change Management
Infrastructure
Cloud Services
Network Management
Endpoint Management
Patching
Identity And Access Management
Joiner-Mover-Leaver Processes
Data Pipelines
Business Intelligence
CCTV
Access Control
Asset Lifecycle Management
Mobile Device Management
BYOD
Vulnerability Management
Endpoint Protection
Conditional Access
Privacy Impact Assessments
Security Awareness Training
Phishing Simulations
Backup And Disaster Recovery
Business Continuity
ITIL
Technology Roadmap

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