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Added 58 mins ago
Q
Voice of the Customer Program Manager
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- Full-time
The Program Manager, Voice of the Partner Role
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FO
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Added 20 hours ago
CC
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Added 3 days ago
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Added 4 days ago
YH
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Added 4 days ago
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Added 5 days ago
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YO
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YWCA Hamilton

FACILITATOR, SUPERVISED PARENTING SERVICES

Hamilton, ON, Canada

Compensation: $24.43- $25.41/Hour · Full-time

Apply About employer

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Job details

Pay: Compensation: $24.43- $25.41/Hour
Job type: Full-time
Apply by: Nov 28, 2026
Experience: Minimum of 2 years’ experience in social services or related field;
Positions available: 1
Posting language: English
Posted: Oct 29, 2026

Original job description

Number of Vacancies: 1

Type of Contract: Permanent

Hours of Work: 0-14 Hours/Week

Compensation: $24.43- $25.41/Hour

Job Code: 3-MSA-2026

Start Date: TBD

Department: Supervised Parenting Services

Location: Hamilton, ON

About Us

Founded in 1889, YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are committed to providing meaningful and accessible services that create opportunities to amplify voices and co-create gender-inclusive and equitable communities.

YWORK FOR US?

Grounded in our core values of intersectional feminism, people-centered approaches, belonging, shared responsibility and strong partnerships, our work is guided by the belief that lasting change can be created together. YWCA Hamilton envisions an equitable world where women (cis and trans), girls, Two-Spirit and gender-diverse people have the rights and resources to shape their own lives and lead their communities. Join us in taking bold action that leads to life-changing impacts in our community.

AS A YWCA HAMILTON EMPLOYEE YOU GET

On-the-job training and professional development opportunities
Childcare discounts
Opportunities to get involved in our community
A competitive total rewards package that may include extended health benefits and paid sick time (eligibility criteria applies)

If you’re passionate about making a positive impact in the lives of women, children, gender diverse people and families every day, we would love for you to join our team!

Responsibilities

Facilitates and directly supervises visits and exchanges between visiting parties and children both in person and virtually. Records factual observation notes while maintaining a safe, neutral and child-friendly environment.

Responsible for the facilitation and documentation of all visits and exchanges in a safe, neutral, child friendly environment for all regularly scheduled visits/exchanges or virtual access in both the Family Access and Access Alternatives Program;
Manages critical incidents related to their family file and intervenes as necessary;
Adheres to the Standards and Best Practices set out by the Ministry of the Attorney General and YWCA Hamilton’s policies and procedures;
Adheres to Access Alternatives policies and procedures;
Point of contact for staff regarding client issues, support and feedback;
Debrief with co-facilitators around any concerns;
Completes Critical Incident Forms as required;
Assists parents at check in, provides receipts, and manages cash flow for the designated file (e.g. visit fees, late fees, etc.);
Supervises child participants at all times and monitors the safety of all visitations and activities and responds immediately to rectify any safety concerns, escalating to Supervisor, Supervised Access Services as required;
Conducts child/parent orientations both in person and virtually as required;
Analysis of broad problems generally of an operating or specialized nature requiring the development of solutions;
Maintains a clean and tidy work and visitation environment;
Maintains high level of confidentiality when working with sensitive and personal client, and employee information;
Creates a written record of factual observations made during the visit and/or exchange;
Nurtures and forms meaningful internal and external working relationships and partnerships;
Supports YWCA Hamilton mission, vision and values;
Works at Family Access Center and Access Alternative Programming as required;
Performs other duties as required.

WORKING CONDITIONS:

Works up to 14 hours per week;
Often works in emotionally charged and hostile situations requiring resolution;
May be scheduled to work remotely to conduct virtual access;
Work schedule includes evenings and weekends.

Qualifications

Completion of 2 years’ college in Social Work, Sociology or Child and Youth or equivalent;
Minimum of 2 years’ experience in social services or related field;
Knowledge of family law and Child and Family Services Act is an asset;
Knowledge of domestic violence and its impact on families is an asset;
Must provide a current Vulnerable Sector Police check or willingness to obtain at own cost;
Must have current Standard First Aid and CPR certificate or willingness to obtain at own cost;
Ability to bring a feminist, anti-racist/anti-oppressive perspective to work;
Ability to work a schedule which includes evenings and weekends;
Excellent interpersonal and communication skills;
Bilingual English/French or other language is preferred.

As part of YWCA Hamilton’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.

Accommodations are available throughout the recruitment process, if you require accommodation please reach out to jobs@ywcahamilton.org

Personal information collected during the recruitment process will only be used for employment opportunities in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered. YWCA Hamilton may use AI tools to screen, assess, or select applicants during the hiring process.

Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted.

Please visit our careers page to see more job opportunities.

Apply About employer

More about this job

Responsibilities

Facilitate and supervise in-person and virtual visits and exchanges between children and visiting parties, maintaining a safe, neutral, child-friendly environment and documenting factual observations. Monitor safety, respond to incidents, support parents and staff, manage visit-related fees and records, and follow applicable ministry and organizational standards and procedures.

Requirements

Requires two years of college education in Social Work, Sociology, Child and Youth studies, or an equivalent field, plus at least two years of experience in social services or a related area. A current Vulnerable Sector Police Check and Standard First Aid and CPR certification are required or must be obtained at the applicant’s expense; family law, domestic violence knowledge, and bilingual ability are assets.

Skills

Supervised Visit Facilitation
Child Safety Monitoring
Factual Observation Documentation
Critical Incident Response
Conflict Resolution
Family Law Knowledge
Knowledge of the Child and Family Services Act
Domestic Violence Awareness
Interpersonal Communication
Confidentiality
Parent and Child Orientation
Cash Handling
Partnership Building
Feminist Practice
Anti-Racist and Anti-Oppressive Practice
First Aid and CPR

Benefits

On-the-Job Training
Professional Development Opportunities
Childcare Discounts
Community Involvement Opportunities
Extended Health Benefits
Paid Sick Time

Visa sponsorship

Not detected in the job text

Keywords

Supervised Parenting Services
Family Access
Access Alternatives
Supervised Access
Family Law
Child and Family Services Act
Domestic Violence
Child Safety
Visit and Exchange Facilitation
Virtual Access
Factual Observation Notes
Critical Incident Forms
Conflict Resolution
Confidentiality
Standard First Aid
CPR
Vulnerable Sector Police Check
Social Work
Sociology
Child and Youth Studies
Feminist Framework
Anti-Racist Practice
Anti-Oppressive Practice
Cash Handling
Evening and Weekend Availability

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