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YWCA Hamilton

RESIDENTIAL SUPPORT WORKER (HAP)

Hamilton, ON, Canada

Pay: Compensation: $27.05
Job type: Part-time
Apply by: Oct 25, 2026
Experience: Minimum 1-2 Years Part Time or Relief work experience in a 24hr residential setting
Positions available: 1
Posting language: English
Posted: Sep 25, 2026

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Original job description

Number of Vacancies: 1

Type of Contract: Permanent

Hours of Work: 19.0

Compensation: $27.05

Schedule: Week One: Thursday 4:30 p.m. to 8:30 p.m. Friday 4:30 p.m. to 8:30 p.m. Saturday 10:00 a.m. to 7:00 p.m. - 17 hours Week Two: Sunday 10:00 a.m. to 7:00 p.m. Monday 4:30 p.m. to 8:30 p.m. Tuesday 4:30 p.m. to 8:30 p.m. Wednesday 4:30 p.m. to 8:30 p.m. - 21 hours

Job Code: 1- HAP 2026

Posting Start Date: August 19, 2026

Posting End Date: August 26, 2026

Department: Developmental Services

Location: Hamilton, ON

About Us

Founded in 1889, YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are committed to providing meaningful and accessible services that create opportunities to amplify voices and co-create gender-inclusive and equitable communities.

YWORK FOR US?

Grounded in our core values of intersectional feminism, people-centered approaches, belonging, shared responsibility and strong partnerships, our work is guided by the belief that lasting change can be created together. YWCA Hamilton envisions an equitable world where women (cis and trans), girls, Two-Spirit and gender-diverse people have the rights and resources to shape their own lives and lead their communities. Join us in taking bold action that leads to life-changing impacts in our community.

AS A YWCA HAMILTON EMPLOYEE YOU GET

On-the-job training and professional development opportunities
Childcare discounts
Opportunities to get involved in our community
A competitive total rewards package that may include extended health benefits and paid sick time (eligibility criteria applies)

If you’re passionate about making a positive impact in the lives of women, children, gender diverse people and families every day, we would love for you to join our team!

Responsibilities

This employee will work within a 24-hour residential housing model that will serve a total of 10 individuals in partnership with another Community Agency Service Provider. Individuals served will have a confirmed Mental Health Diagnosis & Intellectual Developmental Disability. They will provide delivery of direct support services to all residents within the housing apartment model and ensure the physical and emotional well-being and safety/security of all individuals within the residential site in alignment with YWCA Hamilton’s Mission and Vision Statements and in cooperation with partnership of Community Agency Service Provider.

KEY RESPONSIBILITIES:

This is a unique partnership with another Community Service Agency and funding from two Ministry streams in order to provide the appropriate services and supports to meet the complex needs of the residents.
The employee will work in cooperation and alongside with other Community Agency Staff in cooperation, YWCA Hamilton Staff, including Assigned Program Supervisor, full time, part-time and relief team members.
They will perform all duties and responsibilities in a productive, professional and cooperative manner which will contribute to the overall goals of the department and in keeping with general policies and guidelines of YWCA Hamilton.
Ensure the physical and emotional well-being of individuals we support is maintained. Meet QAM Compliance and MCSS Legislation 299/10 Standards.
Follow and adhere to QAM compliance and Legislation 299/10 standards.
This employee will provide delivery of direct support services to individuals we support within their residential housing model.
Support services in all areas of daily living within our service plan domains including but not limited to: bathing, hygiene routines, medication administration, meal preparation, grocery shopping, chore lists/housekeeping, laundry, nightly safety inspections, and in-house recreation opportunities and community outings that promote social inclusion.
Provide supervision and ensure safety of residents during their shift.
Support services offered will maintain or increase individual’s independent living skills and personal growth.

OTHER RESPONSIBILITIES:

In cooperation with program supervisor will perform all duties and responsibilities in a productive, professional and cooperative manner which will contribute to the overall goals of the partnership and DS Department and in keeping with general policies and guidelines of YWCA Hamilton
Ensure the physical and emotional well-being of individuals we support is maintained
Assist residents with ADL’s, meal preparation, grocery shopping, menu planning, medication administration, assistance with hygiene routines, housekeeping, laundry, community safety skills, transportation, reducing risks to harm, community outings, recreation and social opportunities
Implement and carry-out individual program plans, Behaviour Support Plans and protocols
Must attend and participate in regular team meetings in order to communicate and share information including achievements, progress, concerns and generate solutions
Attend on-going professional development opportunities offered to program staff
Contribute in the development, planning, implementation of day/evening and weekend in-house and community based social/recreational activities
Program and agency policies are adhered to by staff and reviewed regularly
All necessary administrative/documentation tasks are performed including: MAR sheets, daily communication logs, checklists, chore lists, inspections, incident reports, or other reports/tasks as assigned
Ensure that housekeeping/cleanliness/maintenance of program areas or residents’ accommodations standards are met
Establish positive professional relationships with staff, individuals, families, and other community service agency providers
Ensure YWCA Hamilton workplace health and safety policies and procedures are followed at all times and act to reduce workplace hazards.
Report all workplace hazards and follow YWCA Hamilton health and safety policies

Qualifications

Minimum Education: SSW or enrolled for completion, DSW Apprenticeship or enrolled, CSW or other human service field
Minimum 1-2 Years Part Time or Relief work experience in a 24hr residential setting
Previous work experience with individuals with Mental Health Diagnosis and Challenging Behaviours
Emergency First Aid/CPR Certification
Mental Health First Aid Certification
NVCI Certification
QAM/Abuse Training, Fire Safety
ARAO Training
Must have demonstrated excellent verbal and written skills
Ability to work independently and as a part of the team
Must be able to work all the rotating schedules as assigned (see schedule)
Proficiency with MS Office Applications including Word & Outlook
Working from a feminist, anti-oppressive/anti-racist perspective
Karen (Burmese) & French Language Skills an Asset
Must provide a current Vulnerable Sector Police Check or willingness to obtain at own cost
Attend and participate in all YWCA Hamilton mandatory training
Must be willing to provide a pre- employment medical examination and annually thereafter

As part of YWCA Hamilton’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.

Accommodations are available throughout the recruitment process, if you require accommodation please reach out to jobs@ywcahamilton.org

Personal information collected during the recruitment process will only be used for employment opportunities in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered. YWCA Hamilton may use AI tools to screen, assess, or select applicants during the hiring process.

Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted.

Please visit our careers page to see more job opportunities.

Apply About employer

More about this job

Responsibilities

Provide direct residential support to individuals with mental health diagnoses and intellectual developmental disabilities, promoting their safety, well-being, independence, and personal growth. Assist with daily living, medication, household tasks, community activities, individualized plans, and required documentation while coordinating with agency staff and families.

Requirements

Applicants need education in social services or a related human services field, along with 1–2 years of part-time or relief experience in a 24-hour residential setting and experience supporting people with mental health diagnoses and challenging behaviours. Required qualifications include current emergency first aid/CPR, Mental Health First Aid, NVCI, QAM/abuse training, fire safety and ARAO training, plus strong communication skills and availability for the rotating schedule.

Skills

Direct Support
Activities Of Daily Living
Medication Administration
Meal Preparation
Personal Hygiene Support
Behaviour Support Plans
Mental Health Support
Intellectual Developmental Disability Support
Crisis And Risk Reduction
Community Safety
Housekeeping And Laundry
Documentation And Record-Keeping
Team Collaboration
Verbal And Written Communication
Microsoft Word And Outlook
First Aid And CPR

Benefits

Childcare Discounts
Professional Development Opportunities
Extended Health Benefits
Paid Sick Time

Visa sponsorship

Not detected in the job text

Keywords

Developmental Services
Residential Support
Mental Health
Intellectual Developmental Disability
Activities Of Daily Living
Medication Administration
Meal Preparation
Grocery Shopping
Menu Planning
Hygiene Routines
Behaviour Support Plans
Individual Program Plans
QAM Compliance
MCSS Legislation 299/10
Emergency First Aid
CPR
Mental Health First Aid
NVCI
QAM And Abuse Training
Fire Safety
ARAO Training
Vulnerable Sector Police Check
Microsoft Word
Microsoft Outlook
Community Outings
Social Inclusion
Incident Reports
Workplace Health And Safety
Independent Living Skills
Team Meetings

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