RESIDENTIAL SUPPORT WORKER (HEG)

Number of Vacancies: 1

Type of Contract: Permanent

Hours of Work: 15 Hours / Week

Schedule: 4-11:30pm Sat and sun

Compensation: $27.05/ Week

Job Code: 2-HEG 2026

Posting Start Date: October 05, 2026

Posting End Date: October 11, 2026

Department: Developmental Services

Location: Hamilton, ON.

About Us

Founded in 1889, YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are committed to providing meaningful and accessible services that create opportunities to amplify voices and co-create gender-inclusive and equitable communities.

YWORK FOR US?

Grounded in our core values of intersectional feminism, people-centered approaches, belonging, shared responsibility and strong partnerships, our work is guided by the belief that lasting change can be created together. YWCA Hamilton envisions an equitable world where women (cis and trans), girls, Two-Spirit and gender-diverse people have the rights and resources to shape their own lives and lead their communities. Join us in taking bold action that leads to life-changing impacts in our community.

AS A YWCA HAMILTON EMPLOYEE YOU GET

• On-the-job training and professional development opportunities
• Childcare discounts
• Opportunities to get involved in our community
• A competitive total rewards package that may include extended health benefits and paid sick time (eligibility criteria applies)
  
  

If you’re passionate about making a positive impact in the lives of women, children, gender diverse people and families every day, we would love for you to join our team!

Responsibilities

This employee will work within a 24-hour intensive supported residential housing model that will serve a total of 2 women Individuals served will have a confirmed Developmental Disability, Mental Health Diagnosis, and challenging behaviours including: self-harm, property destruction, verbal aggression. They will provide delivery of direct support services to both residents within the housing model and ensure the physical and emotional well-being and safety/security of all individuals within the residential site and in the community in alignment with YWCA Hamilton’s Mission and Vision Statements including ARAO philosophies.

Key Responsibilities

• This is unique funding model to provide the appropriate services and supports to meet the complex needs of the residents.
• This employee will work in cooperation and alongside with other Community Agency Staff, YWCA Hamilton Staff, including Assigned Program Supervisor, full time, part-time and relief team members.
• They will perform all duties and responsibilities in a productive, professional and cooperative manner which will contribute to the overall goals of the partnership and DS Department and in keeping with general policies and guidelines of YWCA Hamilton.
• Ensure the physical and emotional well-being of individuals we support is maintained.
• Follow and adhere to QAM compliance and Legislation 299/10 standards.
• This employee will provide delivery of direct support services to individuals we support within their residential housing model.
• Support services in all areas of daily living within our service plan domains including but not limited to: bathing, hygiene routines, medication administration, medical/dental coordination, ISP development, meal preparation, grocery shopping, chore lists/housekeeping, laundry, nightly safety inspections, advocacy, and in-house recreation opportunities and community outings that promote social inclusion.
• Provide supervision and ensure safety of residents during their shift.
• Support services offered will maintain or increase individual’s independent living skills and personal growth.
  
  

Other Responsibilities

• In cooperation with program supervisor will perform all duties and responsibilities in a productive, professional and cooperative manner which will contribute to the overall goals of the partnership and DS Department and in keeping with general policies and guidelines of YWCA Hamilton
• Assist residents with ADL’s, meal preparation, grocery shopping, menu planning, medication administration, assistance with hygiene routines, housekeeping, laundry, community safety skills, transportation, reducing risks to harm, community outings, recreation and social opportunities, and medical/specialist appointments
• Must attend and participate in regular team meetings in order to communicate and share information including achievements, progress, concerns and generate solutions
• Attend on-going professional development opportunities offered to program staff
• Contribute in the development, planning, implementation of day/evening and weekend in-house and community based social/recreational activities
• Program and agency policies are adhered to by staff and reviewed regularly
• All necessary administrative/documentation tasks are performed: FT case manager monthly summaries, ISP & Reviews completed by case managers, ISPs, BSPs & PRN protocols adhered too, data collection, teaching & wellness plans, daily communication logs, checklists, chore lists, inspections, incident reports, fire drills or other reports/tasks as assigned
• Ensure that housekeeping/cleanliness/maintenance of program areas or residents’ accommodations standards are met
• Establish positive professional relationships with staff, individuals, families, and other community service agency providers
• Provide accurate and timely reports as required
• Ensure YWCA Hamilton workplace health and safety policies and procedures are followed at all times and act to reduce workplace hazards.
• Report all workplace hazards and follow YWCA Hamilton health and safety policies
  
  

Qualifications

• Minimum Education: Must have college diploma in Developmental Service Worker Diploma (DSW), Social Service Worker Diploma (SSW), currently enrolled in SSW program, Community Service Worker Diploma (CSW), Autism & Behaviour Sciences, Concurrent Disorders Diploma (PSW)
• 1-2 Years Part Time / Relief work experience in a 24hr residential/SIL setting
• Emergency First Aid/CPR Certification, NCI Training, ISP Training, FASD, MHFA
• Previous work experience with individuals with Mental Health Diagnosis and Challenging Behaviours
• Demonstrated experience with accessing community resources for individuals served based on needs and experience utilizing LGBTQ resources
• Must be able to handle emergencies and have demonstrated excellent problem-solving abilities
• Must have demonstrated excellent verbal and written skills
• Proficiency with MS Office Applications including Word, Excel and Outlook
• Ability to work independently and as part of a team
• Working from a feminist, anti-oppressive/anti-racist perspective
• Trauma Informed Care
  
  

The physical demands of the role may include, but are not limited to lifting (up to 25kg), bending, twisting, reaching, sitting or standing for extended periods, walking, pushing, pulling and moving constantly throughout the shift.

ATTITUDE:

Is empathetic to the needs and rights of persons with developmental disabilities and will believe in the principles of integration, positive support planning and that all persons have the potential to learn. Will ensure that individuals we support are treated with respect and dignity.

NECESSARY TRAINING:

• NCI Certification
• Mental Health First Aid Certification
• Emergency First Aid/CPR
• WHMIS & Fire Safety
• Quality Assurance Measures/Abuse Prevention & Education
• ISP Training (Full Time)
• ARAO Training
• Trauma Informed Care
  
  

As part of YWCA Hamilton’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.

Accommodations are available throughout the recruitment process, if you require accommodation please reach out to jobs@ywcahamilton.org

Personal information collected during the recruitment process will only be used for employment opportunities in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered. YWCA Hamilton may use AI tools to screen, assess, or select applicants during the hiring process.

Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted.

Please visit our careers page to see more job opportunities.