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Added 13 mins ago
CO
Customer Experience Agent, Regular Part-Time
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Kingston, ON
- $28.17 to $34.59 CAD / hour
- Part-time
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YWCA Hamilton

RESIDENTIAL SUPPORT WORKER (HSP)

Hamilton, ON, Canada

Compensation: $27.05 · Part-time

Apply About employer

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Job details

Pay: Compensation: $27.05
Job type: Part-time
Apply by: Dec 4, 2026
Experience: Minimum 1-2 Years Part Time or Relief work experience in a 24hr residential setting
Positions available: 1
Posting language: English
Posted: Nov 4, 2026

Original job description

Number of Vacancies: 1

Type of Contract: Permanent

Hours of Work: 19.0

Compensation: $27.05

Schedule: Sunday 11pm-8am, Week 1 Fri & Sat 4-9, Week 2 Wed & Thursday 4-9

Job Code: 1- HSP 2026

Posting Start Date: September 28, 2026

Posting End Date: October 04, 2026

Department: Developmental Services

Location: Hamilton, ON

About Us

Founded in 1889, YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are committed to providing meaningful and accessible services that create opportunities to amplify voices and co-create gender-inclusive and equitable communities.

YWORK FOR US?

Grounded in our core values of intersectional feminism, people-centered approaches, belonging, shared responsibility and strong partnerships, our work is guided by the belief that lasting change can be created together. YWCA Hamilton envisions an equitable world where women (cis and trans), girls, Two-Spirit and gender-diverse people have the rights and resources to shape their own lives and lead their communities. Join us in taking bold action that leads to life-changing impacts in our community.

AS A YWCA HAMILTON EMPLOYEE YOU GET

On-the-job training and professional development opportunities
Childcare discounts
Opportunities to get involved in our community
A competitive total rewards package that may include extended health benefits and paid sick time (eligibility criteria applies)

If you’re passionate about making a positive impact in the lives of women, children, gender diverse people and families every day, we would love for you to join our team!

Responsibilities

This employee will work in an assigned primary 24-hour group living/supported living residence for adults with a developmental disability; who may also have behavioural challenges, mental health diagnosis and/or physical or complex medical needs. They will provide delivery of direct support services to all individuals within the residential setting, and ensure the physical and emotional well-being and safety/security of all individuals within the residence in alignment with YWCA Hamilton’s Mission and Vision Statements.

KEY RESPONSIBILITIES:

This is a unique partnership with another Community Service Agency and funding from two Ministry streams in order to provide the appropriate services and supports to meet the complex needs of the residents.
The employee will work in cooperation and alongside with other Community Agency Staff in cooperation, YWCA Hamilton Staff, including Assigned Program Supervisor, full time, part-time and relief team members.
They will perform all duties and responsibilities in a productive, professional and cooperative manner which will contribute to the overall goals of the department and in keeping with general policies and guidelines of YWCA Hamilton.
Ensure the physical and emotional well-being of individuals we support is maintained. Meet QAM Compliance and MCSS Legislation 299/10 Standards.
Follow and adhere to QAM compliance and Legislation 299/10 standards.
This employee will provide delivery of direct support services to individuals we support within their residential housing model.
Support services in all areas of daily living within our service plan domains including but not limited to: bathing, hygiene routines, medication administration, meal preparation, grocery shopping, chore lists/housekeeping, laundry, nightly safety inspections, and in-house recreation opportunities and community outings that promote social inclusion.
Provide supervision and ensure safety of residents during their shift.
Support services offered will maintain or increase individual’s independent living skills and personal growth.

OTHER RESPONSIBILITIES:

In cooperation with program supervisor will perform all duties and responsibilities in a productive, professional and cooperative manner which will contribute to the overall goals of the partnership and DS Department and in keeping with general policies and guidelines of YWCA Hamilton
Ensure the physical and emotional well-being of individuals we support is maintained
Assist residents with ADL’s, meal preparation, grocery shopping, menu planning, medication administration, assistance with hygiene routines, housekeeping, laundry, community safety skills, transportation, reducing risks to harm, community outings, recreation and social opportunities
Implement and carry-out individual program plans, Behaviour Support Plans and protocols
Must attend and participate in regular team meetings in order to communicate and share information including achievements, progress, concerns and generate solutions
Attend on-going professional development opportunities offered to program staff
Contribute in the development, planning, implementation of day/evening and weekend in-house and community based social/recreational activities
Program and agency policies are adhered to by staff and reviewed regularly
All necessary administrative/documentation tasks are performed including: MAR sheets, daily communication logs, checklists, chore lists, inspections, incident reports, or other reports/tasks as assigned
Ensure that housekeeping/cleanliness/maintenance of program areas or residents’ accommodations standards are met
Establish positive professional relationships with staff, individuals, families, and other community service agency providers
Ensure YWCA Hamilton workplace health and safety policies and procedures are followed at all times and act to reduce workplace hazards.
Report all workplace hazards and follow YWCA Hamilton health and safety policies

Qualifications

Minimum Education: Developmental Service Worker Diploma (DSW), Social Service Worker Diploma (SSW), currently enrolled in SSW program, Community Service Worker Diploma (CSW), Autism & Behaviour Sciences, Concurrent Disorders Diploma (PSW)
Minimum 1-2 Years Part Time or Relief work experience in a 24hr residential setting
Previous work experience with individuals with Mental Health Diagnosis and Challenging Behaviours
Emergency First Aid/CPR Certification
Mental Health First Aid Certification
NVCI Certification
QAM/Abuse Training, Fire Safety
ARAO Training
Must have demonstrated excellent verbal and written skills
Ability to work independently and as a part of the team
Must be able to work all the rotating schedules as assigned (see schedule)
Proficiency with MS Office Applications including Word & Outlook
Working from a feminist, anti-oppressive/anti-racist perspective
French Language Skills an Asset
Must provide a current Vulnerable Sector Police Check or willingness to obtain at own cost
Attend and participate in all YWCA Hamilton mandatory training
Must be willing to provide a pre- employment medical examination and annually thereafter

ATTITUDE:

Is empathetic to the needs and rights of persons with developmental disabilities and will believe in the principles of integration, positive support planning and that all persons have the potential to learn. Will ensure that individuals we support are treated with respect and dignity.

As part of YWCA Hamilton’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.

Accommodations are available throughout the recruitment process, if you require accommodation please reach out to jobs@ywcahamilton.org

Personal information collected during the recruitment process will only be used for employment opportunities in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered. YWCA Hamilton may use AI tools to screen, assess, or select applicants during the hiring process.

Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted.

Please visit our careers page to see more job opportunities.

Apply About employer

More about this job

Responsibilities

Provide direct residential support to adults with developmental disabilities, including assistance with daily living, medication, meals, personal care, household tasks, and community activities. Promote residents’ safety, well-being, independence, and social inclusion while implementing individual and behaviour support plans and completing required documentation.

Requirements

Applicants need a relevant diploma or current enrollment in a Social Service Worker program, along with 1–2 years of part-time or relief experience in a 24-hour residential setting and experience supporting people with mental health diagnoses or challenging behaviours. Required qualifications include Emergency First Aid/CPR, Mental Health First Aid, NVCI, QAM/Abuse Training, Fire Safety, ARAO training, strong communication skills, and availability for the rotating schedule.

Skills

Direct Support
Activities of Daily Living
Medication Administration
Behaviour Support Planning
Personal Care
Meal Preparation
Housekeeping
Community Safety
Crisis and Risk Reduction
Documentation and Record-Keeping
Team Collaboration
Verbal and Written Communication
Microsoft Word
Microsoft Outlook
First Aid and CPR
Mental Health Support

Benefits

On-the-Job Training
Professional Development Opportunities
Childcare Discounts
Extended Health Benefits
Paid Sick Time

Visa sponsorship

Not detected in the job text

Keywords

Developmental Services
Residential Support
Developmental Disabilities
Activities of Daily Living
Medication Administration
Behaviour Support Plans
Individual Program Plans
Mental Health
Challenging Behaviours
Personal Care
Meal Preparation
Menu Planning
Grocery Shopping
Housekeeping
Laundry
Community Outings
Social Inclusion
Community Safety
Risk Reduction
Emergency First Aid
CPR
Mental Health First Aid
NVCI
QAM Compliance
Legislation 299/10
Fire Safety
ARAO Training
Microsoft Word
Microsoft Outlook
Vulnerable Sector Police Check

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