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Added 44 mins ago
Post Purchase Operations Coordinator - Temporary 12 months
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
Experience in eCommerce, retail, store operations, fulfillment or customer service.
Added 1 hour ago
TT
coordinator
The TJX Companies, Inc.
Surrey, BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 3 hours ago
Service Coordinator
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Windsor, ON
As a Cashier, you possess a passion for fashion and customer service. You will be part of a winning team that provides a unique and memorable shopping experience to every customer. You will…
Added 3 hours ago
A
Operations Communications Coordinator
Ardene
Laval, QC
- Full-time
Exceptional customer service, interpersonal, and verbal communication skills.
Added 3 hours ago
RM
Coordinator Processing
Russel Metals
NS · Dartmouth, NS
- Full-time
…of quality products for the full-time position of Processing Coordinator in our Dartmouth, NS…
Added 3 hours ago
RM
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AB · Leduc County, AB
- Full-time
…processing. It carries on business in three segments: metals service centers, energy field stores and steel distributors. Its network of metals service centers carries an extensive line of…
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FO
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Ottawa, ON · Hybrid - Ottawa
- Full-time
Excellent customer service skills and attention to detail
Added 3 hours ago
RM
Health, Safety & Environmental Coordinator
Russel Metals
Winnipeg, MB
- Full-time
…processing. It carries on business in three segments: metals service centers, energy field stores and steel distributors. Its network of metals service centers carries an extensive line of…
Added 4 hours ago
FB
Central - Production Plant Coordinator
Farm Boy Inc.
Ottawa, ON
- From $50,000 CAD / year
- Full-time
A genuine passion for delivering engaging and exceptional customer service.
Added 5 hours ago
RD
marketing coordinator
Ramen Danbo
Vancouver, BC
- Full-time
Evaluate customer service and store environments
Added 5 hours ago
FB
Central - Production Plant Coordinator
Farm Boy Inc.
Ottawa, ON
- $50,000 CAD / year
- Full-time
A genuine passion for delivering engaging and exceptional customer service.
Added 5 hours ago
L
Produce Department Manager - Full Time
Longo's
Toronto, ON
- Full-time
Are you a talented, passionate leader with a proven record of providing excellent customer service and growing sales?
Added 6 hours ago
SD
Event host
Singles Date Vancouver
Vancouver, BC
- Part-time
We are looking for a charismatic, highly organized, and dependable Event Host & Experience Coordinator to be the welcoming face and operational backbone of our live events.
Added 7 hours ago
OL
Math Education Coordinator
Oxford Learning Stoney Creek
Oakville, ON
- Part-time
Strong phone skills and experience in customer service (experience in sales is preferred)
Added 7 hours ago
CO
Administrative Assistant 3 - Records
City of Saint John
Saint John, NB
- Full-time
Under the general supervision of the Information Services Coordinator, this permanent position is responsible for submissions of reports to Statistics Canada and the provision of condensed…
Added 9 hours ago
V
Coordonnateur(trice) Marketing
Velyon
Montreal, QC
- Full-time
Role Description The Marketing Coordinator will support the planning and execution of marketing initiatives for Velyon’s real estate investment and development projects. Day-to-day…
Added 9 hours ago
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Coordinator, Workforce Optimization Staffing Services
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Surrey, BC
- Full-time
Fraser Health is looking for an accomplished and passionate Coordinator, Workforce Optimization Staffing Services to join our Staffing Services team. In this role you will be responsible…
Added 10 hours ago
AI
Procurement Support Coordinator
American Iron & Metal (AIM)
Montreal, QC
- Full-time
The Procurement Support Coordinator, reporting to Manager, Procurement Support Operations, is responsible for providing administrative and operational support to the procurement function.…
Added 11 hours ago
TC
Retail store Coordinator
TJX Canada – Winners, Marshalls, HomeSense
Surrey, BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 11 hours ago
L
Prepared Foods Clerk - Part Time
Longo's
Vaughan, ON
- Part-time
Do you have outstanding customer service skills? Are you passionate about the food industry?
Added 13 hours ago
KH
Operations And Sales Coordinator
Kingsmen Haulers
Calgary, AB
- Full-time
Role Description The Operations and Sales Coordinator is a full-time, on-site role based in Calgary, AB, responsible for supporting daily logistics operations and customer-facing sales…
Added 19 hours ago
Service Coordinator
Laura Canada
Dartmouth, NS
As a Cashier, you possess a passion for fashion and customer service. You will be part of a winning team that provides a unique and memorable shopping experience to every customer. You will…
Added 20 hours ago
TT
Retail store Coordinator
The TJX Companies, Inc.
Surrey, BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 1 day ago
IR
Intake Coordinator
IME RESOURCES LLC
Toronto, ON
- $21 to $25 CAD / hour
- Full-time
…None, NYRC is growing! We are looking for a skilled Intake Coordinator for a busy multidisciplinary Independent Medical Examination…
Added 1 day ago
L
Bakery Night Clerk - Full Time
Longo's
King City, ON
- Full-time
If you require accommodation, please contact the Human Resources Coordinator at:

YWCA Hamilton

SHELTER SERVICE COORDINATOR

Hamilton, ON, Canada

Compensation: $24.43-$25.41 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Compensation: $24.43-$25.41
Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Oct 22, 2026

Original job description

Number of Vacancies: CAP: Part-Time - 1, Relief – 3

24/7 Shelter: Part-Time - 2

Type of Contract: Temporary and Permanent available

Compensation: $24.43-$25.41

Job Code: 9-MCP-2026

Start Date: TBD

Department: Housing and GBVSS

Location: Hamilton, ON

About Us

Founded in 1889, YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are committed to providing meaningful and accessible services that create opportunities to amplify voices and co-create gender-inclusive and equitable communities.

YWORK FOR US?

Grounded in our core values of intersectional feminism, people-centered approaches, belonging, shared responsibility and strong partnerships, our work is guided by the belief that lasting change can be created together. YWCA Hamilton envisions an equitable world where women (cis and trans), girls, Two-Spirit and gender-diverse people have the rights and resources to shape their own lives and lead their communities. Join us in taking bold action that leads to life-changing impacts in our community.

AS A YWCA HAMILTON EMPLOYEE YOU GET

On-the-job training and professional development opportunities
Childcare discounts
Opportunities to get involved in our community
A competitive total rewards package that may include extended health benefits and paid sick time (eligibility criteria applies)

If you’re passionate about making a positive impact in the lives of women, children, gender diverse people and families every day, we would love for you to join our team!

Responsibilities

YWCA Hamilton is hiring for Service Coordinators for our overnight drop-in shelter Carole Anne’s Place and our 24/7 Shelter. Carole’s Anne’s Place (CAP) is designed to provide a safe, warm, supportive space for women when the shelter beds and overflow beds in the city are full.

YWCA Hamilton has permanent positions available in addition to temporary positions until March 31, 2027, for the Winter Warming Program at CAP.

The 24/7 Shelter provides support to women and gender diverse individuals experiencing homelessness in need of shelter through provision of meals, private sleeping space, access to basic needs and case management supports and offer supports that include crisis intervention, supportive counseling, referrals, advocacy, brief goal planning, and programming. This is a longer term stay for individuals experiencing homelessness (up to 6 months). These positions are temporary until December 31, 2026 with the possibility of extension.

Some responsibilities include but are not limited to:

Works with women and gender diverse people to identify & support their personal goals and objectives;
Liaises with community partners including Emergency Services, Housing Providers,
Housing First Programs, hospitals;
Conducts initial assessments for the woman accessing services;
Provides crisis intervention and counseling support;
Works with Supervisor to provide a range of social work supports including goal setting, developing safety plans related to violence, addictions and/or mental health, crisis intervention, counselling support and advocacy;
Offers referrals and assists clients in navigating services and housing in the community;
Advocates on behalf of women;
Provides daily programming;
Data collection of outputs, outcomes and attendance and record keeping;
Maintains a high level of confidentiality when working with sensitive and personal client information;
Prepares program and cleans areas used for the program;
Cleans biohazardous fluids as required;
Performs general housekeeping duties including but not limited to completing laundry;
Works safely, reports all workplace hazards and follows all YWCA Hamilton Health and
Safety policies and procedures,
Familiar with, and adheres to the Occupational Health & Safety Act, (OHSA) Workplace Safety Insurance Board Act (WSIB), Human Rights and Employment Standards Act (ESA);
Participates in annual Health & Safety training provided by the YWCA;
Attends and participates in staff/team meetings;
Ensures compliance with YWCA Hamilton policies and procedures;
Supports the YWCA Hamilton mission, vision and values;
Performs other duties as required.

Qualifications

Must have post-secondary education in Social Work/Social Services or related field or equivalent;
Committed to advocating for and supporting women and gender expansive communities within a harm reduction, sex work positive approach;
Experience working with marginalized women; experiencing trauma, mental health, health and substance use struggles;
Proven experience in crisis management and de-escalation techniques;
Knowledge of social housing and shelter system in Hamilton;
Experience working in a diverse community or setting;
Ability to bring a feminist, anti-racist/anti-oppressive perspective to work;
Excellent verbal and written communication skills;
Good knowledge of community resources;
Ability to work from a trauma informed practice;
Ability to work a schedule which includes days, early mornings, afternoons, evenings, overnights and weekends based on program needs;
Must provide a current Vulnerable sector police check or willingness to obtain at own cost;
Must have current Standard First Aid and CPR certificate or willingness to obtain at own cost;
Bilingual English/French or other languages an asset.

WORKING CONDITIONS

Full-Time works a standard 37.5 hours per week, Part-Time works a standard 15-29 hours per week, Relief works 0-14 hours per week with no guarantee of hours;
Work schedule includes days, evenings, overnight, early mornings and weekends;
Often works in high conflict situations which can be hostile or violent at times requiring resolution and safety planning for clients and staff.

As part of YWCA Hamilton’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.

Accommodations are available throughout the recruitment process, if you require accommodation please reach out to jobs@ywcahamilton.org

Personal information collected during the recruitment process will only be used for employment opportunities in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered. YWCA Hamilton may use AI tools to screen, assess, or select applicants during the hiring process.

Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted.

Please visit our careers page to see more job opportunities.

Apply About employer

More about this job

Responsibilities

Support women and gender-diverse people experiencing homelessness through assessments, crisis intervention, counseling, advocacy, safety planning, referrals, housing navigation, and daily programming. Coordinate with community partners, maintain confidential client records and program data, and help prepare and clean shelter spaces.

Requirements

Post-secondary education in social work, social services, a related field, or equivalent is required, along with experience supporting marginalized women and managing crises. Candidates should bring a feminist, anti-racist, anti-oppressive, trauma-informed, and harm-reduction approach, know Hamilton’s shelter and housing systems, and be available for varied shifts; current First Aid/CPR and a vulnerable sector check are required or must be obtained.

Skills

Crisis Intervention
De-Escalation
Trauma-Informed Practice
Counseling
Advocacy
Case Management
Goal Planning
Safety Planning
Client Assessment
Community Referrals
Housing Navigation
Harm Reduction
Data Collection
Record Keeping
Conflict Resolution
Communication

Benefits

On-The-Job Training
Professional Development Opportunities
Childcare Discounts
Extended Health Benefits
Paid Sick Time

Visa sponsorship

Not detected in the job text

Keywords

Social Work
Social Services
Shelter Services
Homelessness
Crisis Intervention
De-Escalation
Trauma-Informed Practice
Harm Reduction
Sex-Work-Positive Approach
Feminist Practice
Anti-Racist Practice
Anti-Oppressive Practice
Mental Health
Substance Use
Social Housing
Case Management
Safety Planning
Counseling
Advocacy
Community Referrals
Housing Navigation
Standard First Aid
CPR
Vulnerable Sector Police Check
Occupational Health And Safety Act
Workplace Safety And Insurance Board Act
Human Rights
Employment Standards Act
Confidentiality
Biohazard Cleaning

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