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Added 34 mins ago
RN
Workplace System Administrator
Riverside Natural Foods Ltd. (Home of MadeGood)
Toronto, ON
- Full-time
The Workplace System Administrator, who is a member of the IT Infrastructure team, leads the System Administration to serve all Riverside users. The quality of the service is evaluated by…
Added 34 mins ago
SM
RQ11723 – Solutions Designer – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11723
Added 34 mins ago
SM
RQ11723 – Solutions Designer – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11723
Added 34 mins ago
SM
RQ11723 – Solutions Designer – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11723
Added 1 hour ago
Workplace System Administrator
Riverside Natural Foods Ltd.
Toronto, ON
The Workplace System Administrator, who is a member of the IT Infrastructure team, leads the System Administration to serve all Riverside users. The quality of the service is evaluated by…
Added 1 hour ago
FC
Service Administrator
Flow Control Group
Langley (District), BC · Langley, British Columbia
- Full-time
…With a strong commitment to technical excellence and customer service, Turn-Key Controls delivers innovative solutions that keep critical systems running…
Added 1 hour ago
Y
GitOps Administrator / DevOps Engineer (Azure)
Yochana
Calgary, AB
- Full-time
Position Name – GitOps Administrator / DevOps Engineer (Azure)
Added 1 hour ago
S
Customer Success Manager
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Added 3 hours ago
AS
DevOps Engineer (Azure)
Ardent SoftSol Inc.
Calgary, AB
- $58 to $63 CAD / hour
- Contract
This job posting is for an existing, active vacancy and we are looking for GitOps Administrator / DevOps Engineer (Azure) immediately with experience in GitOps DevOps , Azure
Added 6 hours ago
AN
Project Manager (Design-Build)
Avia NG Airport Consultants
Richmond Hill, ON
- $100,000 to $140,000 CAD / year
- Full-time
Added 7 hours ago
RS
Secondary Teacher & TTOC (Gr. 8-12)
Richmond School District No. 38
Richmond, BC
- Full-time
Registration with Teacher Qualification Service (TQS).
Added 8 hours ago
RS
School Psychologist
Richmond School District No. 38
Richmond, BC
- Full-time
Provide in-service training in the areas of interventions, progress monitoring, data collection and/or assessment
Added 11 hours ago
H
Office Administrator
Hays
Toronto, ON · North York, ON
- $60,000 to $65,000 CAD / year
- Part-time
Part Time Office Administrator - North York - Onsite Parking & TTC Accessible
Added 13 hours ago
TC
Program Manager, Part-Time
Taproot Community Support Services
Kelowna, BC
- Part-time
…organizations, individuals and community groups for the benefit of the service recipients and program, including participation on community boards, committees and professional…
Added 14 hours ago
SM
RQ11723 – Solutions Designer – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11723
Added 15 hours ago
Dental Administrator (Kitchener, Waterloo, or Cambridge)
Passion Dental Group Inc.
Kitchener, ON
…exceptional healthcare starts with hospitality, warmth, and seamless…
Added 16 hours ago
BM
Race Administrator - Winter - Full/Part-Time
Blue Mountain Resort
The Blue Mountains, ON
- Part-time
The Race Administrator will be responsible for the day-to-day communication and administration of the Blue Mountain/Jozo Weider Race and Freestyle program, working closely with the other…
Added 16 hours ago
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Payroll Administrator
Xanadu
Toronto, ON
- Full-time
The Payroll Administrator is responsible for the accurate and timely processing of payroll using ADP Workforce Now (WFN) and related ADP systems. This role ensures compliance with…
Added 16 hours ago
CO
Admissions Specialist
CPA Ontario
Canada
- Full-time
…primary contact for advanced inquiries and appeals, ensure service-level adherence, prepare external reports, support system testing and enhancements, and contribute to provincial and…
Added 18 hours ago
SM
Clinical Coordinator – Langley (Walnut Grove) OR Abbotsford, BC
Snore MD
Langley (District), BC · Walnut Grove, BC
- Full-time
Clinic Coordinator / MOA / Medical Office Assistant / Office Administrator / Administrative Assistant / Customer Service Representative / Coordinator
Added 19 hours ago
LC
Store Administrator, Hourly Part Time Day
Loblaw Companies Limited
Carbonear, NL
- Part-time
Added 19 hours ago
LC
Store Administrator, Hourly Part Time Day
Loblaw Companies Limited
Carbonear, NL
- Part-time
Added 19 hours ago
FS
Store Administrator Full Time Day
Fortinos Supermarket Ltd
Brampton, ON
- Full-time
…store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a…
Added 20 hours ago
RS
School Psychologist
Richmond School District No. 38
Richmond, BC
- Contract
Provide in-service training in the areas of interventions, progress monitoring, data collection and/or assessment
Added 21 hours ago
NB
Senior Operations Agent
National Bank of Canada
Vancouver, BC
- Full-time
Provide top-quality customer service in person, on the phone, and via email.

YWCA Toronto

Retention Administrator (Contract)

Scarborough Bluffs Park, ON, Canada

$52,443 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $52,443 CAD / year
Job type: Full-time
Apply by: Jan 6, 2027
Experience: Minimum 2 years of experience in administrative support, data entry, or client service within a fast-paced, professional environment.
Working hours: 35 hours per week
Posting language: English
Posted: Oct 8, 2026

Original job description

Employment Type: Full-Time, Contract
Position Status: New Position
Work Hours: 35 hours per week
Salary: $52,443 annually (Level 4), plus comprehensive benefits
Contract Duration: November 2, 2026 to October 29, 2027
Location: 3090 Kingston Rd, Suite 300, Toronto, Ontario M1M 1P2
Internal Application Deadline: Monday, October 19, 2026

External Application Deadline: Wednesday, October 21, 2026

JOIN OUR TEAM
Join YWCA Toronto, where intersectional feminism, community voices, and social justice drive lasting change. We welcome women and gender diverse people of all identities into a workplace rooted in equity, collaboration, and inclusion.

The Retention Administrator provides essential client, administrative and technical support as part of the
team, ensuring accurate and timely tracking of employment outcomes and compliance with funder
requirements. The Retention Administrator plays a supportive role in sustaining post-employment engagement by maintaining consistent client communication, flagging support needs, and contributing to outcome achievement through education and documentation support.

ABOUT YWCA TORONTO – YWCA EMPLOYMENT CENTRE (3090 KINGSTON ROAD)
YWCA Toronto Employment Centre 3090 Kingston Road is a customer-focused program model for job seekers and employers, with focus on women, young women and gender-diverse people. The YWCA Toronto Employment Centre is funded by the Ministry of Labour, Training and Skills Development through their Employment Ontario Division (EO). We act as a one-stop service for all jobseekers and employers. We use our resources to support all job seekers, especially those more distantly removed from the workforce, to reach their goals.

KEY RESPONSIBILITIES

Manages a caseload of clients post job start and monitors their progress towards one year of sustained employment, aligning with funder’s Key Performance Indicators (KPIs).
Maintains ongoing client communication through phone, email, video calls, and text, ensuring timely follow-ups as per funder guidelines.
Conducts monitoring/retention verification at 1, 3, 6, and 12-month intervals using various communication methods (email, fax, phone, employer site visits).
Collects and uploads in WCG’s Customer Relationship Management System (CRM) FutureFit AI (FFAI) proof of employment documentation to support outcomes and Performance-based funding (PBF) claims.
Assesses client needs and collaborates with the Manager and the Employment Consultants to provide appropriate resources and referrals.
Completes assigned monitoring caseloads effectively, demonstrating strong organizational, time management, and attention-to-detail skills.
Organizes employer Broker Incentive Agreement (BIA) payment requests once all required documents are verified.
Ensures accurate record-keeping and provides proactive retention support to enhance client outcomes and facilitate Performance-based Funding (PBF).
Stays current on local labour market trends, community resources, government employment programs, and best practices in job search and career development.
Guides clients in using digital tools and online resources to support job retention and workplace success.
Targets: Contacts and monitors 320 clients per month (16-20 clients/day)
Represents YWCA Toronto at internal and external events, including job fairs, employer sessions, and community networking activities.

QUALIFICATIONS

Undergraduate degree in Human Resources, Career Counselling, Marketing & Sales, Business Administration or any other relevant field. (Cases for Equivalency will be considered);
Minimum 2 years of experience in administrative support, data entry, or client service within a fast-paced, professional environment.
Experience working in employment services or familiarity with Employment Ontario programs
Proficiency in digital tools, including Microsoft Office Suite, Adobe Acrobat, DocuSign, and client data systems (e.g., CRM).
Strong organizational and time management skills with the ability to handle multiple priorities and meet deadlines.
Excellent verbal and written communication skills and attention to detail.
Ability to follow established processes, maintain accurate records, and ensure data integrity.
Demonstrates professionalism, and respect for confidentiality.
Flexibility to work occasional evenings or weekends based on program needs.
Able to work independently, take initiative, and adapt to shifting priorities
Commitment to inclusive, client-focused service in a diverse workplace

NB:
This is a 35 hours per week position; flexible hours required based on the availability of employers and employees; some work on evenings and weekends may be required.

WHAT WE OFFER:

Comprehensive Medical, Vision, and Dental Coverage
Life Insurance and Long-Term Disability Benefit
Multi-Sector Pension Plan: Employer’s contribution of 5.75% and Employee Contribution of 3.25%
Time off: Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays, Health Promotional Days and 4 Float Days
Other Benefits: Child Care Benefits, Maternity/Parental Leave Supplementary Employment Benefits, Educational/Sabbatical Leave, and Financial Assistance for Professional Development

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is within the Bargaining Unit. Please indicate in your cover letter if you are an internal candidate (i.e., a member of the bargaining unit). For internal applicants, this position is not secondable.

Posting Date: October 8, 2026

YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

Vaccination Policy: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health

Please note: A vulnerable sector police reference check is required by the successful candidate before hiring.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender-diverse people of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto may use AI-supported tools to assist with parts of the recruitment process; all hiring decisions are made by people and guided by our commitment to equity and fairness.

YWCA Toronto is a Scent-Sensitive Workplace.

Apply About employer

More about this job

Responsibilities

The Retention Administrator manages a caseload of clients to monitor progress toward sustained employment and ensures compliance with funder requirements. They maintain consistent communication with clients, verify employment outcomes, and document data in the CRM system.

Requirements

Candidates must hold an undergraduate degree in a relevant field and possess at least two years of experience in administrative support or client service. Proficiency in digital tools and strong organizational skills are essential for managing high-volume caseloads.

Skills

Administrative support
Data entry
Client service
Case management
Record keeping
Communication
Time management
Organizational skills
Attention to detail
Microsoft Office Suite
Adobe Acrobat
DocuSign
CRM systems
Career development
Employment counseling

Benefits

Medical coverage
Vision coverage
Dental coverage
Life insurance
Long-term disability benefit
Multi-sector pension plan
Vacation days
Sick leave
Paid holidays
Health promotional days
Float days
Child care benefits
Maternity/parental leave supplementary employment benefits
Educational/sabbatical leave
Financial assistance for professional development

Visa sponsorship

Not detected in the job text

Keywords

Retention Administrator
Employment Ontario
Case Management
CRM
FutureFit AI
Performance-based funding
Data integrity
Labour market trends
Career counseling
Administrative support
Client engagement
Microsoft Office
Adobe Acrobat
DocuSign
Social justice
Intersectional feminism
Employment services
Compliance
KPIs
Documentation

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