Venue Rentals Coordinator (Non-Union Contract)

Employment Type: Full-Time, Contract
Position Status: Existing Vacancy
Work Hours: 35 hours per week
Salary: $31.81 hourly (Level 6)
Contract Duration: November 16, 2026 to November 12, 2027
Location: 87 Elm Street, Toronto, Ontario M5G 0A8External Application Deadline: Friday, October 30, 2026                   
JOIN OUR TEAM
Join YWCA Toronto, where intersectional feminism, community voices, and social justice drive lasting change. We welcome women and gender diverse people of all identities into a workplace rooted in equity, collaboration, and inclusion.

This position is responsible for the Association’s Venue Rentals program, a revenue generating initiative with annual revenues of over $200,000. The Venue Rental Co-ordinator is responsible for external and internal venue rental bookings and events planning, customer service, AV and IT supports and financial management of the program.

This position develops and implements a marketing and sales strategy to ensure that revenue targets are achieved.
This position is also responsible for supervising the relief event support staff and provides on-call duty during evening and week- end events and rentals.

ABOUT YWCA TORONTO
YWCA Toronto is dedicated to improving the lives of women, girls and gender diverse people. Our programs promote equality, economic security and lives free from violence. We help women, youth and gender diverse people flee violence, secure housing, find jobs, establish their voices, enhance skills and develop confidence. We offer a range of housing options, employment and training programs, community support programs, girls’ programs and family programs. We also engage in systemic advocacy.

KEY RESPONSIBILITIES

• Coordinates and manages the external and internal booking system for venue rental spaces, including Nancy’s auditorium, the Rotary Club of Toronto reception hall, the Women’s Community Meeting room, the board room and other meetings rooms at Elm Centre
• Ensures all necessary rental agreement contracts, policies, forms, documents, and other information are completed before venues are rented
• Works with customers to plan their events, assess their space needs, AV/ IT requirements and catering preferences
• Trouble shoots and problem solves for all customer events and rentals
• Responds to all telephone, email, online and in-person inquiries related to venue rental bookings and provides customers with tours of the facilities
• Handles customer complaints and issues with tact and diplomacy and de-escalates the Potential for conflict while providing solutions for customer retention
• Collaborates with the Advocacy and Communications department on the design and production of marketing materials
• Assists in planning, preparing and monitoring of the Venue Rentals program budgets and attends quarterly budget meetings
• Develops staff schedules and books all relief staff shifts to ensure coverage of staff absences and after-hours events
  

QUALIFICATIONS

• Community college diploma in a related discipline (Cases for Equivalency will be considered);
• 3-5 years of experience as an Event Planner or Rental Coordinator
• Demonstrated experience with AV/IT set ups, conference calling systems, troubleshooting and basic IT skills
• Physical lifting required including set –up and break down of chairs and tables
• Ability to move/lift up to 35 lbs
• Comprehensive computer skills in a Windows environment with a working knowledge of Microsoft Word and Microsoft Excel
• Experience managing a database
• Able to learn new software programs such as YWCA Toronto’s internal accounting system
• Excellent verbal and written communications skills
• Excellent customer service skills
• Strong interpersonal skills
• Detail oriented and excellent organizational skills
• Office administration experience with working knowledge of marketing, lease and rental agreements and records retention
• Previous sales experience considered an asset
• Energetic, outgoing and friendly personality
• Ability to maintain a professional attitude and represent the YWCA Toronto in a respectful, professional manner at all times

N.B:

• The hours of work for this position are 35 hours per week. Flexible hours are required to meet customer event and venue rental schedules.
• Primary responsibility for on-call duties during evening and weekend events and rentals

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is not within the Bargaining Unit. Please indicate in your cover letter if you are an internal candidate (i.e., a member of the bargaining unit). For internal applicants, this position is not secondable.

Posting Date: October 19, 2026