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YWCA Toronto

Venue Rentals Coordinator (Non-Union Contract)

Toronto, ON, M5G 0A8, Canada

$31.81 CAD / hour · Full-time

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Job details

Pay: $31.81 CAD / hour
Job type: Full-time
Apply by: Jan 17, 2027
Experience: 3-5 years of experience as an Event Planner or Rental Coordinator
Working hours: 35 hours per week
Posting language: English
Posted: Oct 19, 2026

Original job description

Employment Type: Full-Time, Contract
Position Status: Existing Vacancy
Work Hours: 35 hours per week
Salary: $31.81 hourly (Level 6)
Contract Duration: November 16, 2026 to November 12, 2027
Location: 87 Elm Street, Toronto, Ontario M5G 0A8

External Application Deadline: Friday, October 30, 2026

JOIN OUR TEAM
Join YWCA Toronto, where intersectional feminism, community voices, and social justice drive lasting change. We welcome women and gender diverse people of all identities into a workplace rooted in equity, collaboration, and inclusion.

This position is responsible for the Association’s Venue Rentals program, a revenue generating initiative with annual revenues of over $200,000. The Venue Rental Co-ordinator is responsible for external and internal venue rental bookings and events planning, customer service, AV and IT supports and financial management of the program.

This position develops and implements a marketing and sales strategy to ensure that revenue targets are achieved.
This position is also responsible for supervising the relief event support staff and provides on-call duty during evening and week- end events and rentals.

ABOUT YWCA TORONTO
YWCA Toronto is dedicated to improving the lives of women, girls and gender diverse people. Our programs promote equality, economic security and lives free from violence. We help women, youth and gender diverse people flee violence, secure housing, find jobs, establish their voices, enhance skills and develop confidence. We offer a range of housing options, employment and training programs, community support programs, girls’ programs and family programs. We also engage in systemic advocacy.

KEY RESPONSIBILITIES

Coordinates and manages the external and internal booking system for venue rental spaces, including Nancy’s auditorium, the Rotary Club of Toronto reception hall, the Women’s Community Meeting room, the board room and other meetings rooms at Elm Centre
Ensures all necessary rental agreement contracts, policies, forms, documents, and other information are completed before venues are rented
Works with customers to plan their events, assess their space needs, AV/ IT requirements and catering preferences
Trouble shoots and problem solves for all customer events and rentals
Responds to all telephone, email, online and in-person inquiries related to venue rental bookings and provides customers with tours of the facilities
Handles customer complaints and issues with tact and diplomacy and de-escalates the Potential for conflict while providing solutions for customer retention
Collaborates with the Advocacy and Communications department on the design and production of marketing materials
Assists in planning, preparing and monitoring of the Venue Rentals program budgets and attends quarterly budget meetings
Develops staff schedules and books all relief staff shifts to ensure coverage of staff absences and after-hours events

QUALIFICATIONS

Community college diploma in a related discipline (Cases for Equivalency will be considered);
3-5 years of experience as an Event Planner or Rental Coordinator
Demonstrated experience with AV/IT set ups, conference calling systems, troubleshooting and basic IT skills
Physical lifting required including set –up and break down of chairs and tables
Ability to move/lift up to 35 lbs
Comprehensive computer skills in a Windows environment with a working knowledge of Microsoft Word and Microsoft Excel
Experience managing a database
Able to learn new software programs such as YWCA Toronto’s internal accounting system
Excellent verbal and written communications skills
Excellent customer service skills
Strong interpersonal skills
Detail oriented and excellent organizational skills
Office administration experience with working knowledge of marketing, lease and rental agreements and records retention
Previous sales experience considered an asset
Energetic, outgoing and friendly personality
Ability to maintain a professional attitude and represent the YWCA Toronto in a respectful, professional manner at all times

N.B:

The hours of work for this position are 35 hours per week. Flexible hours are required to meet customer event and venue rental schedules.
Primary responsibility for on-call duties during evening and weekend events and rentals

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is not within the Bargaining Unit. Please indicate in your cover letter if you are an internal candidate (i.e., a member of the bargaining unit). For internal applicants, this position is not secondable.

Posting Date: October 19, 2026

YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

Vaccination Policy: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health

Please note: A vulnerable sector police reference check is required by the successful candidate before hiring.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender-diverse people of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto may use AI-supported tools to assist with parts of the recruitment process; all hiring decisions are made by people and guided by our commitment to equity and fairness.

YWCA Toronto is a Scent-Sensitive Workplace.

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More about this job

Responsibilities

The Venue Rentals Coordinator manages internal and external venue bookings, including event planning, AV/IT support, and financial oversight of the program. They are also responsible for supervising relief staff and implementing marketing strategies to meet revenue targets.

Requirements

Candidates must have a community college diploma and 3-5 years of experience in event planning or rental coordination. Proficiency in Microsoft Office, strong communication skills, and the ability to perform physical tasks like lifting up to 35 lbs are required.

Skills

Event planning
Venue management
Customer service
Budget management
AV/IT support
Staff supervision
Marketing strategy
Sales
Conflict resolution
Database management
Office administration
Records retention
Communication skills
Organizational skills
Troubleshooting
Interpersonal skills

Visa sponsorship

Not detected in the job text

Keywords

Venue Rentals
Event Planning
Customer Service
Budgeting
AV/IT Support
Staff Supervision
Marketing
Sales
Database Management
Office Administration
Lease Agreements
Rental Agreements
Records Retention
Conflict Resolution
Windows Environment
Microsoft Word
Microsoft Excel
Non-profit
Social Services
Intersectional Feminism

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