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Added 25 mins ago
DD
VP, Mergers & Acquisitions
Decisive Dividend Corporation
Kelowna, BC
- Full-time
We're looking for someone who combines the curiosity and drive of a business developer with the financial and strategic expertise of an experienced M&A professional.
Added 40 mins ago
D
Investment Fund Product Specialist
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Montreal, QC
- Full-time
…and product understanding. The Product Specialist serves as a central source of knowledge and expertise for all investment strategies used within mutual funds and ETFs and plays a key role…
Added 1 hour ago
R|
Tremplin Program Coordinator
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- Full-time
…Translation/Mobilization, Research Management and Faculty Track, Networking, and central consortium programming. Approximately half of the role will be dedicated to supporting the…
Added 1 hour ago
ENGINEER
City of Toronto
Toronto, ON
The Process, Innovation & Energy unit (PIE) is Toronto Water's central process engineering group for water & energy. The team strives to advance water and energy management in Toronto Water…
Added 2 hours ago
T
Public Relations Communications Manager
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Toronto, ON
- $86,000 to $107,000 CAD / year
- Full-time
…building the earned media playbook across consumer, travel, and business press and creating repeatable best practices for proactive and reactive…
Added 3 hours ago
EL
Senior Director, Radiotracer Supply Strategy and External Engagement
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…Manufacturing Operations teams, CDDA, the Therapeutic Area Business Units, Procurement, Quality, and external…
Added 4 hours ago
BM
Senior Study Start-Up Specialist
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Canada
- Full-time
…professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in…
Added 4 hours ago
G
Architecte en information commerciale / Business Information Architect
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Montreal, QC
- Full-time
…croissance. Dans ce rôle essentiel, le candidat retenu jouera un rôle central dans le rapprochement entre nos objectifs commerciaux et nos capacités technologiques. Il sera chargé de…
Added 5 hours ago
NB
BANKING ADVISOR
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- Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 5 hours ago
NB
banking advisor
National Bank of Canada
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- Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 5 hours ago
LT
Quality Systems Specialist
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- Full-time
…departments to ensure performance is reviewed and aligned with business and customer…
Added 5 hours ago
NB
Senior Treasury Manager, Creative Media & Technology
National Bank of Canada
Vancouver, BC
- Full-time
Influence financial leaders including CFOs, Treasurers, Founders, and Executive Teams by understanding their business models, challenges, and growth ambitions.
Added 5 hours ago
PM
Administrative Assistant
Prairie Mountain Health
Neepawa, MB
- Full-time
Graduate and/or certification from a recognized Business Administration Program
Added 5 hours ago
LH
Program Manager, WSIB Programs, Ontario
Lifemark Health Group
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
Lead regular governance activities including operational updates, Monthly and Quarterly Business Reviews
Added 5 hours ago
SB
Sales Manager, Star Building Materials
Star Building Materials Edmonton
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- Full-time
Primarily works in an office setting during regular business hours. Travel to site and overtime may occasionally be required.
Added 5 hours ago
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Board Member
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- Full-time
…conservation mission. The historical foundation of our Board is business and science leaders from across BC. NTBC is committed to building a board that reflects the breadth and diversity of…
Added 5 hours ago
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Managing and growing a profitable portfolio, with accountability for new business, renewal retention and endorsements, aligned to our target appetite and growth objectives.
Added 6 hours ago
RB
Analyst, Central Funding Group
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…Securities Lending and Borrowing Desk, an integral part of RBC’s Central Funding Group. You will be expected to act in the best interest of RBC Capital Markets and our clients. The position…
Added 6 hours ago
TM
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Added 6 hours ago
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Added 6 hours ago
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Added 6 hours ago
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Senior Manager, Portfolio
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- $100,000 to $125,000 CAD / year
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…which that is vital to the long-term growth and success of the business. The Senior Manager, Portfolio requires a high-degree of interface with our clients and on-going management of…
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Strategic Deal Lead
EY
Edmonton, AB · AB · Vancouver, BC · Victoria, BC · Winnipeg, MB · Saint John, NB · Halifax, NS · London, ON · Ottawa, ON · Toronto, ON · ON · Saskatoon, SK · Waterloo, ON · Calgary, AB
…proposition and client priorities. This newly created role is central to EY’s ambition to elevate pursuit excellence and win transformational…

Zaddons

Implementation Project Manager

Greater Montreal Metropolitan Area, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Position: Implementation Project Manager

Location: Montreal – Hybrid

About Zaddons

At Zaddons, we give managers and schedulers a beeline to productivity with scheduling and bidding solutions that optimize complex processes. Our passion for innovation, technology, and efficiency fuels our relentless drive to solve irritating and time-wasting HR platform challenges. Through our network of solution, implementation, and service partners, we boost scheduling power by eradicating platform limitations.

Choosing Zaddons means joining a team where your values, your ideas and your talent help grow an innovative company.

About the Role

The Implementation Project Manager will be called upon to act as the primary Zaddons representative for clients throughout the product implementation process, ensuring their success and satisfaction. This role is pivotal in maintaining daily communication and collaboration with our service partners, providing them with the necessary support to facilitate a successful and efficient implementation.

Zaddons does not provide implementation services directly. Depending on the engagement, implementation is led by either the client or a third-party implementation partner, with Zaddons providing product enablement and support. The Implementation Project Manager acts as the central point of coordination and oversight throughout the implementation, ensuring stakeholders remain aligned, dependencies are addressed, risks are escalated and required Zaddons resources are engaged at the appropriate time. Therefore, the Implementation Project Manager will ensure that Zaddons is actively engaged in the implementation phase, keeping the client informed and involved, addressing concerns promptly, and fostering a strong partnership between Zaddons, our service partners, and our clients. The ultimate goal is to ensure a seamless, positive experience for the client, leading to successful project outcomes and long-term partnerships.

Responsibilities

Project Management and Oversight

Provide oversight throughout the implementation lifecycle, from initiation through go-live, monitoring progress against agreed timelines, dependencies and milestones and escalating risks where required.
Develop and maintain a project RACI at the outset of each implementation, clearly defining roles, responsibilities and dependencies across the client, service partner and Zaddons teams, and reinforce agreed ownership throughout the project and address or escalate gaps as they arise.
Act as the primary liaison between Zaddons, service partners, and clients, ensuring all parties are aligned with the project's objectives and timelines.

Communication and External Collaboration

Maintain open and effective communication channels with clients and service partners to ensure transparency and trust throughout the project.
Work closely with service partners to understand and mitigate potential challenges, ensuring any issues are addressed promptly and efficiently.

Operational Alignment & Internal Coordination

Collaborate with the in-house Enablement and Support teams to ensure all client related tickets are addressed and resolved within expected timelines, reducing friction for both partners and clients.
Maintain clear internal alignment across the Support, Product, and Enablement teams regarding all technical prerequisites for project success. Ensure each group understands dependencies, ownership, and readiness ahead of key project milestones.

Quality Assurance and Risk Management

Monitor project progress against agreed timelines, milestones, dependencies and expected outcomes, identifying deviations early and ensuring appropriate corrective actions are defined and followed through;
Proactively identify, assess and track project risks and issues, establishing mitigation actions, owners and timelines to help keep the implementation on track;
Proactively report and escalate cross-functional dependencies, risks and blockers, ensuring the appropriate stakeholders are engaged early and that collaboration is maintained across Zaddons teams, service partners and clients through resolution.

Reporting and Documentation

Produce concise and informative progress reports for management, highlighting achievements, challenges, and next steps.
Ensure all project documentation is accurate, up-to-date, and compliant with company standards.

Feature Tracking & Cross-Functional Product Collaboration

Maintain clear visibility over project-specific features and configurations, tracking them against client timelines, key milestones and implementation dependencies;
Identify and communicate the relative priority, urgency and project impact of feature-related needs to the Product and Engineering teams, escalating where required to support timely decision-making and protect key delivery milestones;
Act as the central cross-functional link between Product, Engineering, Enablement, Support and client-facing teams, consolidating feedback, clarifying dependencies and ownership, and ensuring all stakeholders remain aligned on status, priorities, risks and next steps.

Qualifications

Proven experience in project management, particularly with large enterprise accounts and long-duration projects.
Strong background in working with service partners and managing client relationships.
Knowledge of workforce management software and/or SaaS implementation projects (a strong asset).
Experience in establishing or significantly contributing to a customer success department is highly desirable.
PMP certified (an asset).
Fluency in English and French is essential, as the majority of our clients are based in the United States, requiring seamless communication in both languages.

Interpersonal and Professional Skills

Exceptional communication skills, both verbal and written, with the ability to engage effectively with various stakeholders in English and French.
High level of empathy and understanding to ensure client needs are met with consideration and respect.
Strong organizational skills with the ability to remain flexible and adaptable in a startup environment.
Proven ability to manage long-term projects with a keen eye for detail and the ability to anticipate potential issues before they arise.
Calm, poised, and capable of navigating complex project environments with a strategic and thoughtful approach.
Able to work under pressure on simultaneous mandates and priorities.

Career Development

Zaddons offers the opportunity to join a dynamic, collaborative team in a growing company where people have meaningful visibility and impact. As the business continues to evolve, so do the roles within it, creating opportunities to broaden your responsibilities and grow alongside the organization.

Employment Equity

Zaddons subscribes to the principle of employment equity.

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More about this job

Responsibilities

Oversee client implementations from initiation through go-live, coordinating clients, service partners, and internal teams while tracking milestones, dependencies, risks, and project-specific features. Maintain clear communication and documentation, resolve or escalate blockers, and keep stakeholders aligned to support successful delivery and strong client partnerships.

Requirements

Requires proven project management experience, particularly with large enterprise accounts and long-duration projects, along with strong client relationship and service partner management skills. Workforce management software or SaaS implementation experience, customer success department experience, and PMP certification are assets; fluency in English and French is essential.

Skills

Project Management
Enterprise Account Management
Service Partner Collaboration
SaaS Implementation
Workforce Management Software
Risk Management
Stakeholder Communication
Project Reporting
Project Documentation
Cross-Functional Coordination
Feature Tracking
Customer Success
English Communication
French Communication
PMP

Visa sponsorship

Not detected in the job text

Keywords

Project Management
Implementation Lifecycle
Enterprise Accounts
SaaS
Workforce Management Software
Customer Success
Service Partners
Project RACI
Milestones
Dependencies
Risk Management
Issue Tracking
Stakeholder Alignment
Enablement
Technical Support
Product Collaboration
Engineering Collaboration
Feature Tracking
Project Reporting
Project Documentation
PMP
English
French

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