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Added 15 mins ago
P&
Gestionnaire de programme senior, Stratégie commerciale des nouveaux produits | Senior Program Manager, New Product Commercial Strategy
Pratt & Whitney
Longueuil, QC
- Full-time
…marchés. Cela conduit à la nécessité d'un leadership du service client pour une entrée en service réussie de ces nouveaux…
Added 29 mins ago
OB
Grow Your Practice at Odlum Brown, Your Way
Odlum Brown Limited
Victoria, BC
- Full-time
…long-term approach to decision-making that prioritizes strong client relationships, sustainable growth, and advisor success. Independence is not just part of our history; it continues to…
Added 30 mins ago
LH
OWN Assessor - Physiotherapist OR Chiropractor
Lifemark Health Group
ON
- $100 to $300 CAD / hour
- Part-time
Provide ongoing evaluation of client progress and ensure quality improvement in the delivery of patient care.
Added 30 mins ago
LH
Program Manager, WSIB Programs, Ontario
Lifemark Health Group
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
Location: This role will be hybrid based out of Ontario and will involve travel to our locations and client sites.
Added 30 mins ago
T
Personal Banking Associate Trainee
TD
St. Catharines, ON
- Full-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 30 mins ago
LH
Occupational Therapist - LTD
Lifemark Health Group
Squamish, BC
- Contract
Provide education to the client and employer about the recovery process, the benefits of staying connected to work, and their roles in the plan.
Added 30 mins ago
Senior Manager, Brokerage & Advisory Operations
Scotiabank
Toronto, ON
The Senior Manager, Brokerage & Advisory Operations supports and contributes to the overall success of the International Wealth Management (IWM) Wealth Distribution business, ensuring…
Added 44 mins ago
RU
Senior On-Site Service Specialist, Hospitality
Ricoh USA, Inc.
Montreal, QC
- Full-time
…In addition, works with the Coordinator - Hospitality, Site Manager or Integrated Accounts Manager in the execution of all internal and Client events. This position may also include general…
Added 45 mins ago
MR
Gestionnaire de territoire - Ventes - LG
Match Retail
Boucherville, QC · Longueuil, QC
- Full-time
Match Retail recherche un(e) représentant(e) des ventes sur le terrain passionné(e) pour son client LG, avec une large connaissance des produits de divertissement à domicile, afin de…
Added 1 hour ago
RB
Client Advisor
Royal Bank of Canada
Richibucto, NB
- Part-time
…champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service…
Added 1 hour ago
RB
Client Advisor
Royal Bank of Canada
ON · GREATER SUDBURY / GRAND SUDBURY, Ontario
- Part-time
…champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service…
Added 1 hour ago
RB
Senior Manager Operations, Tax Operations
Royal Bank of Canada
Toronto, ON
- Full-time
…potential, making a difference to our communities, and achieving success that is…
Added 1 hour ago
RB
Client Advisor
Royal Bank of Canada
Smooth Rock Falls, ON
- Part-time
…champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service…
Added 1 hour ago
RB
Manager Operations, Tax Operations
Royal Bank of Canada
Toronto, ON
- Full-time
The primary responsibility for the Manager Tax Operations is to planning, executing, and closing projects within defined scope, timeline, budget, and quality parameters for U.S. tax…
Added 1 hour ago
RB
Principal Enterprise Architect
Royal Bank of Canada
Toronto, ON
- Full-time
Minimum of 3 years of experience in leadership roles either as a direct manager or matrix manager leading technical resources.
Added 1 hour ago
RF
Food & Service Innovation Strategic Sourcing Manager
Real Food For Real Kids
Toronto, ON
- Full-time
As the Strategic Sourcing Manager at Real Food for Real Kids, you will shape and execute the strategy behind off-the-shelf food, raw ingredients for RFRK-made recipes and products,…
Added 1 hour ago
PM
Sales Manager
Premier Motor Freight INC
London, ON
- Full-time
Role Description The Sales Manager is a full-time, on-site role based in the London, Canada Metropolitan Area. This role is responsible for developing and executing sales strategies to grow…
Added 1 hour ago
A
Project Manager III
Affinity
Richmond, BC
- Contract
On behalf of our public sector client, Affinity is seeking a Project Manager III who will be responsible for leading the design and implementation of complex, cross-functional business…
Added 1 hour ago
VS
Technical Adoption Manager
Vena Solutions
Remote, Canada
- $85,459 to $115,621 CAD / year
- Full-time
- Remote
The Technical Adoption Manager is responsible for driving product adoption, ongoing optimization, and the technical health of Vena’s platform for assigned customers following…
Added 1 hour ago
T
Customer Experience Associate
TD
Langley (District), BC
- Part-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 1 hour ago
T
Customer Experience Associate
TD
Sault Ste. Marie, ON
- Part-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 1 hour ago
T
Personal Banker- Etobicoke- Future Opportunities
TD
Toronto, ON
- Full-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 1 hour ago
Natural Resource Professional
GeoVerra
Edmonton, AB
…projects in accordance with the instructions provided by the client, project manager and or direct supervisor. This position will liaise with stakeholders, complete field assessments,…
Added 1 hour ago
RP
Senior Financial Analyst, Financial Planning & Projects
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Our client is seeking a Senior Financial Analyst to join their Finance team. Reporting to the Finance Manager, this position offers the opportunity to play a critical role in financial…
Added 1 hour ago
EW
YTA Case Manager
Enviros WSA
Calgary, AB
- Full-time
As a YTA Case Manager you will have experience working with youth and families, extensive knowledge of community resources, and an understanding of the Child and Family Services system. By…

Zaddons

Implementation Project Manager

Greater Montreal Metropolitan Area, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Position: Implementation Project Manager

Location: Montreal – Hybrid

About Zaddons

At Zaddons, we give managers and schedulers a beeline to productivity with scheduling and bidding solutions that optimize complex processes. Our passion for innovation, technology, and efficiency fuels our relentless drive to solve irritating and time-wasting HR platform challenges. Through our network of solution, implementation, and service partners, we boost scheduling power by eradicating platform limitations.

Choosing Zaddons means joining a team where your values, your ideas and your talent help grow an innovative company.

About the Role

The Implementation Project Manager will be called upon to act as the primary Zaddons representative for clients throughout the product implementation process, ensuring their success and satisfaction. This role is pivotal in maintaining daily communication and collaboration with our service partners, providing them with the necessary support to facilitate a successful and efficient implementation.

Zaddons does not provide implementation services directly. Depending on the engagement, implementation is led by either the client or a third-party implementation partner, with Zaddons providing product enablement and support. The Implementation Project Manager acts as the central point of coordination and oversight throughout the implementation, ensuring stakeholders remain aligned, dependencies are addressed, risks are escalated and required Zaddons resources are engaged at the appropriate time. Therefore, the Implementation Project Manager will ensure that Zaddons is actively engaged in the implementation phase, keeping the client informed and involved, addressing concerns promptly, and fostering a strong partnership between Zaddons, our service partners, and our clients. The ultimate goal is to ensure a seamless, positive experience for the client, leading to successful project outcomes and long-term partnerships.

Responsibilities

Project Management and Oversight

Provide oversight throughout the implementation lifecycle, from initiation through go-live, monitoring progress against agreed timelines, dependencies and milestones and escalating risks where required.
Develop and maintain a project RACI at the outset of each implementation, clearly defining roles, responsibilities and dependencies across the client, service partner and Zaddons teams, and reinforce agreed ownership throughout the project and address or escalate gaps as they arise.
Act as the primary liaison between Zaddons, service partners, and clients, ensuring all parties are aligned with the project's objectives and timelines.

Communication and External Collaboration

Maintain open and effective communication channels with clients and service partners to ensure transparency and trust throughout the project.
Work closely with service partners to understand and mitigate potential challenges, ensuring any issues are addressed promptly and efficiently.

Operational Alignment & Internal Coordination

Collaborate with the in-house Enablement and Support teams to ensure all client related tickets are addressed and resolved within expected timelines, reducing friction for both partners and clients.
Maintain clear internal alignment across the Support, Product, and Enablement teams regarding all technical prerequisites for project success. Ensure each group understands dependencies, ownership, and readiness ahead of key project milestones.

Quality Assurance and Risk Management

Monitor project progress against agreed timelines, milestones, dependencies and expected outcomes, identifying deviations early and ensuring appropriate corrective actions are defined and followed through;
Proactively identify, assess and track project risks and issues, establishing mitigation actions, owners and timelines to help keep the implementation on track;
Proactively report and escalate cross-functional dependencies, risks and blockers, ensuring the appropriate stakeholders are engaged early and that collaboration is maintained across Zaddons teams, service partners and clients through resolution.

Reporting and Documentation

Produce concise and informative progress reports for management, highlighting achievements, challenges, and next steps.
Ensure all project documentation is accurate, up-to-date, and compliant with company standards.

Feature Tracking & Cross-Functional Product Collaboration

Maintain clear visibility over project-specific features and configurations, tracking them against client timelines, key milestones and implementation dependencies;
Identify and communicate the relative priority, urgency and project impact of feature-related needs to the Product and Engineering teams, escalating where required to support timely decision-making and protect key delivery milestones;
Act as the central cross-functional link between Product, Engineering, Enablement, Support and client-facing teams, consolidating feedback, clarifying dependencies and ownership, and ensuring all stakeholders remain aligned on status, priorities, risks and next steps.

Qualifications

Proven experience in project management, particularly with large enterprise accounts and long-duration projects.
Strong background in working with service partners and managing client relationships.
Knowledge of workforce management software and/or SaaS implementation projects (a strong asset).
Experience in establishing or significantly contributing to a customer success department is highly desirable.
PMP certified (an asset).
Fluency in English and French is essential, as the majority of our clients are based in the United States, requiring seamless communication in both languages.

Interpersonal and Professional Skills

Exceptional communication skills, both verbal and written, with the ability to engage effectively with various stakeholders in English and French.
High level of empathy and understanding to ensure client needs are met with consideration and respect.
Strong organizational skills with the ability to remain flexible and adaptable in a startup environment.
Proven ability to manage long-term projects with a keen eye for detail and the ability to anticipate potential issues before they arise.
Calm, poised, and capable of navigating complex project environments with a strategic and thoughtful approach.
Able to work under pressure on simultaneous mandates and priorities.

Career Development

Zaddons offers the opportunity to join a dynamic, collaborative team in a growing company where people have meaningful visibility and impact. As the business continues to evolve, so do the roles within it, creating opportunities to broaden your responsibilities and grow alongside the organization.

Employment Equity

Zaddons subscribes to the principle of employment equity.

Apply About employer

More about this job

Responsibilities

Oversee client implementations from initiation through go-live, coordinating clients, service partners, and internal teams while tracking milestones, dependencies, risks, and project-specific features. Maintain clear communication and documentation, resolve or escalate blockers, and keep stakeholders aligned to support successful delivery and strong client partnerships.

Requirements

Requires proven project management experience, particularly with large enterprise accounts and long-duration projects, along with strong client relationship and service partner management skills. Workforce management software or SaaS implementation experience, customer success department experience, and PMP certification are assets; fluency in English and French is essential.

Skills

Project Management
Enterprise Account Management
Service Partner Collaboration
SaaS Implementation
Workforce Management Software
Risk Management
Stakeholder Communication
Project Reporting
Project Documentation
Cross-Functional Coordination
Feature Tracking
Customer Success
English Communication
French Communication
PMP

Visa sponsorship

Not detected in the job text

Keywords

Project Management
Implementation Lifecycle
Enterprise Accounts
SaaS
Workforce Management Software
Customer Success
Service Partners
Project RACI
Milestones
Dependencies
Risk Management
Issue Tracking
Stakeholder Alignment
Enablement
Technical Support
Product Collaboration
Engineering Collaboration
Feature Tracking
Project Reporting
Project Documentation
PMP
English
French

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