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Added 2 hours ago
Technical Documentation Manager
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We are seeking a Technical Publications Manager to lead and evolve our technical documentation function. This role combines technical understanding, strategic planning, process improvement,…
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TT
Customer Success Manager
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Montreal, QC
- Full-time
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Site Reliability Engineer II
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Senior Manager, Data Science & Analytics
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Advanced computer skills in MS Office, specifically Excel, and ability to quickly adapt to new programs and operation-specific software.
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Senior Project Coordinator
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Engineering Manager - Frontend - Krak
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Senior Product Manager - Payments Platform
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IF
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…data of various products or systems using Autodesk Inventor software. This role will be a driving force in ensuring 3D transition is streamlined from design, bill of materials and product…
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Customer Success & Implementation Manager
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Hardware Engineer
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- $90,000 to $100,000 CAD / year
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Analyst, Partner Strategy
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Implementation Project Manager
Zaddons
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
The Implementation Project Manager will be called upon to act as the primary Zaddons representative for clients throughout the product implementation process, ensuring their success and…
Added 3 hours ago
TT
Customer Success Manager
trane technologies
Montreal, QC
- Full-time
We are seeking a proactive, highly collaborative, and business-savvy Customer Success Manager (CSM) to join our team in Montreal, QC. Reporting directly to the Customer Success Leader, you…
Added 3 hours ago
F
Strategic Partnerships Manager (Canada)
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- Full-time
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…across financial services. We're hiring a Strategic Partnerships Manager to execute our partnership strategy, develop high-value industry relationships, and identify new sources of revenue…
Added 3 hours ago
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JavaScript Senior Developer - OTT Team (French Services) (Telework/Hybrid)
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- Full-time
…product owners, project managers, architects and technical manager, your role is to ensure the smooth execution of product front-end development and coordinate the technical work required…

Zaddons

Implementation Project Manager

Greater Montreal Metropolitan Area, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Position: Implementation Project Manager

Location: Montreal – Hybrid

About Zaddons

At Zaddons, we give managers and schedulers a beeline to productivity with scheduling and bidding solutions that optimize complex processes. Our passion for innovation, technology, and efficiency fuels our relentless drive to solve irritating and time-wasting HR platform challenges. Through our network of solution, implementation, and service partners, we boost scheduling power by eradicating platform limitations.

Choosing Zaddons means joining a team where your values, your ideas and your talent help grow an innovative company.

About the Role

The Implementation Project Manager will be called upon to act as the primary Zaddons representative for clients throughout the product implementation process, ensuring their success and satisfaction. This role is pivotal in maintaining daily communication and collaboration with our service partners, providing them with the necessary support to facilitate a successful and efficient implementation.

Zaddons does not provide implementation services directly. Depending on the engagement, implementation is led by either the client or a third-party implementation partner, with Zaddons providing product enablement and support. The Implementation Project Manager acts as the central point of coordination and oversight throughout the implementation, ensuring stakeholders remain aligned, dependencies are addressed, risks are escalated and required Zaddons resources are engaged at the appropriate time. Therefore, the Implementation Project Manager will ensure that Zaddons is actively engaged in the implementation phase, keeping the client informed and involved, addressing concerns promptly, and fostering a strong partnership between Zaddons, our service partners, and our clients. The ultimate goal is to ensure a seamless, positive experience for the client, leading to successful project outcomes and long-term partnerships.

Responsibilities

Project Management and Oversight

Provide oversight throughout the implementation lifecycle, from initiation through go-live, monitoring progress against agreed timelines, dependencies and milestones and escalating risks where required.
Develop and maintain a project RACI at the outset of each implementation, clearly defining roles, responsibilities and dependencies across the client, service partner and Zaddons teams, and reinforce agreed ownership throughout the project and address or escalate gaps as they arise.
Act as the primary liaison between Zaddons, service partners, and clients, ensuring all parties are aligned with the project's objectives and timelines.

Communication and External Collaboration

Maintain open and effective communication channels with clients and service partners to ensure transparency and trust throughout the project.
Work closely with service partners to understand and mitigate potential challenges, ensuring any issues are addressed promptly and efficiently.

Operational Alignment & Internal Coordination

Collaborate with the in-house Enablement and Support teams to ensure all client related tickets are addressed and resolved within expected timelines, reducing friction for both partners and clients.
Maintain clear internal alignment across the Support, Product, and Enablement teams regarding all technical prerequisites for project success. Ensure each group understands dependencies, ownership, and readiness ahead of key project milestones.

Quality Assurance and Risk Management

Monitor project progress against agreed timelines, milestones, dependencies and expected outcomes, identifying deviations early and ensuring appropriate corrective actions are defined and followed through;
Proactively identify, assess and track project risks and issues, establishing mitigation actions, owners and timelines to help keep the implementation on track;
Proactively report and escalate cross-functional dependencies, risks and blockers, ensuring the appropriate stakeholders are engaged early and that collaboration is maintained across Zaddons teams, service partners and clients through resolution.

Reporting and Documentation

Produce concise and informative progress reports for management, highlighting achievements, challenges, and next steps.
Ensure all project documentation is accurate, up-to-date, and compliant with company standards.

Feature Tracking & Cross-Functional Product Collaboration

Maintain clear visibility over project-specific features and configurations, tracking them against client timelines, key milestones and implementation dependencies;
Identify and communicate the relative priority, urgency and project impact of feature-related needs to the Product and Engineering teams, escalating where required to support timely decision-making and protect key delivery milestones;
Act as the central cross-functional link between Product, Engineering, Enablement, Support and client-facing teams, consolidating feedback, clarifying dependencies and ownership, and ensuring all stakeholders remain aligned on status, priorities, risks and next steps.

Qualifications

Proven experience in project management, particularly with large enterprise accounts and long-duration projects.
Strong background in working with service partners and managing client relationships.
Knowledge of workforce management software and/or SaaS implementation projects (a strong asset).
Experience in establishing or significantly contributing to a customer success department is highly desirable.
PMP certified (an asset).
Fluency in English and French is essential, as the majority of our clients are based in the United States, requiring seamless communication in both languages.

Interpersonal and Professional Skills

Exceptional communication skills, both verbal and written, with the ability to engage effectively with various stakeholders in English and French.
High level of empathy and understanding to ensure client needs are met with consideration and respect.
Strong organizational skills with the ability to remain flexible and adaptable in a startup environment.
Proven ability to manage long-term projects with a keen eye for detail and the ability to anticipate potential issues before they arise.
Calm, poised, and capable of navigating complex project environments with a strategic and thoughtful approach.
Able to work under pressure on simultaneous mandates and priorities.

Career Development

Zaddons offers the opportunity to join a dynamic, collaborative team in a growing company where people have meaningful visibility and impact. As the business continues to evolve, so do the roles within it, creating opportunities to broaden your responsibilities and grow alongside the organization.

Employment Equity

Zaddons subscribes to the principle of employment equity.

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More about this job

Responsibilities

Oversee client implementations from initiation through go-live, coordinating clients, service partners, and internal teams while tracking milestones, dependencies, risks, and project-specific features. Maintain clear communication and documentation, resolve or escalate blockers, and align Product, Engineering, Enablement, and Support teams to help deliver successful implementations.

Requirements

Requires proven project management experience, particularly with large enterprise accounts and long-duration projects, along with experience managing client relationships and working with service partners. Workforce management software or SaaS implementation experience, customer success department experience, and PMP certification are assets; fluency in English and French is essential.

Skills

Project Management
Implementation Oversight
Service Partner Collaboration
Stakeholder Communication
Risk Management
Dependency Management
Project Reporting
Project Documentation
Cross-Functional Coordination
Workforce Management Software
SaaS Implementations
Customer Success
English Communication
French Communication
Prioritization

Visa sponsorship

Not detected in the job text

Keywords

Project Management
Implementation Lifecycle
Enterprise Accounts
Client Relationships
Service Partners
Workforce Management Software
SaaS
Customer Success
PMP
RACI
Project Milestones
Project Dependencies
Risk Management
Issue Tracking
Mitigation Actions
Stakeholder Alignment
Cross-Functional Coordination
Product Collaboration
Engineering Collaboration
Enablement
Support
Feature Tracking
Project Reporting
Project Documentation
English
French

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