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Added 6 hours ago
SP
Senior Director, Controllership & Operations Transformation
Salesforce Partner Canada
Toronto, ON
- Full-time
As the Senior Director within the Salesforce Controllership group, you will be the strategic owner of our Finance system architecture, data flow, and enhancement roadmap. It is a critical…
Added 10 hours ago
P&
Chef du Centre d’Excellence PGI | Director - ERP COE
Pratt & Whitney
Longueuil, QC
- Full-time
Nous sommes en pleine transformation numérique, redéfinissant notre manière de travailler, optimisant nos opérations et transformant nos produits et services pour améliorer les expériences…
Added 10 hours ago
NB
Senior advisor Digital Assets
National Bank of Canada
Montreal, QC
- Full-time
Within the Strategy, Data and Performance team, you will be part of a multidisciplinary group supporting the evolution of operational capabilities across Capital Markets. You will report to…
Added 12 hours ago
MF
Senior Portfolio Analyst
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
…and one of Canada’s Best Diversity Employers. Our vision and strategy aim to innovate the industry and support Canadians in achieving their financial…
Added 12 hours ago
R
Advisor, Business and Strategic Planning (Telework/Hybrid)
Radio-Canada
Toronto, ON
- Full-time
…and delivering engagement initiatives focused on change and…
Added 12 hours ago
B
Associate Director, Investment Platform (Contract)
BMO
Toronto, ON · FCP
- Full-time
Typically 7+ years of relevant experience in investment management, wealth management, product management, business transformation, strategy, project delivery, or a related field, and a…
Added 12 hours ago
B
National Director, Distribution & Operational Transformation
Belron
Montreal, QC · National Support Center_QC
- Full-time
…accomplished operations leader who can set a bold vision, accelerate transformation and elevate the performance of a complex national distribution network. Reporting to the Vice-President,…
Added 13 hours ago
A
Consulting Manager - Utilities Customer Experience and Transformation
Accenture
Montreal, QC
- Full-time
Lead and advise clients on customer transformation, customer operations, customer experience, contact center modernization, and digital customer strategy in the context of energy transition…
Added 14 hours ago
S
HIS Training Manager - Project REACH - Temporary Full-Time - 2026-18856 (2026-18856)
Sunnybrook
Toronto, ON
- Full-time
Sunnybrook is embarking on a multi-year digital, clinical transformation project to implement a new health information system (HIS) across all campuses and satellite sites, through Project…
Added 15 hours ago
B
Associate Director, Investment Platform (Contract)
BMO
Toronto, ON
- Full-time
Typically 7+ years of relevant experience in investment management, wealth management, product management, business transformation, strategy, project delivery, or a related field, and a…
Added 16 hours ago
B
Senior Workplace Strategist - Interior Design
BGIS
Montreal, QC
- Full-time
Actively delivers workplace strategy and functional programming services including the following activities:
Added 17 hours ago
M
Director, Print & Post Operations & Financial Management
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Director, Print & Post Operations & Financial Management will be a Senior leader and second-in-command to the Head of Print & Post. Combines operational leadership with financial and…
Added 19 hours ago
SC
Director - Design & Construction
Staples Canada
Richmond Hill, ON
- $125,300 to $156,600 USD / year
- Full-time
The Director, Construction and Engineering, has ownership and accountability for the design, construction, fixture and engineering teams. Partner with the VP, Design, Construction and Asset…
Added 20 hours ago
FI
Director of Sales, Mid-Market
Fulfillment IQ
Remote, Canada
- Full-time
- Remote
Our work spans three core practices: Supply Chain Consulting, Technology Delivery & Transformation, and Implementation. We help customers assess and design supply-chain strategies, select…
Added 21 hours ago
B
Senior Workplace Strategist - Interior Design
BGIS
Montreal, QC
- Full-time
Actively delivers workplace strategy and functional programming services including the following activities:
Added 21 hours ago
V
Senior Director, Issuing Solutions Sales, Canada
Visa
Toronto, ON
- Full-time
The Senior Director, Issuing Solutions Sales, Canada will serve as a senior commercial leader responsible for driving revenue growth, market expansion, and client adoption across Visa's…
Added 22 hours ago
PC
Enterprise Application - Experienced Designer, Senior Associate (Reliability Security Clearance Required)
Pwc Canada
Ottawa, ON
- Full-time
Support the delivery of customer transformation engagements, including customer strategy, experience design, brand design, and service/operating model improvements.
Added 22 hours ago
P
Enterprise Application - Experienced Designer, Senior Associate (Reliability Security Clearance Required)
PwC
Ottawa, ON · Toronto, ON
- Full-time
Support the delivery of customer transformation engagements, including customer strategy, experience design, brand design, and service/operating model improvements.
Added 22 hours ago
P
Managing Director & Strategic Advisor
PwC
Ottawa, ON
- Full-time
…Business Data Analytics, Business Performance Metrics, Business Transformation, Change Management, Coaching and Feedback, Communication, Creativity, Embracing Change, Emotional Regulation,…
Added 22 hours ago
N
Account Manager - Utilities-EN
Noramco
Montreal, QC
- Full-time
Reports to: Director, National Utility Sales Operations
Added 23 hours ago
N
Director, Enterprise Materials Management, Logistics & Trade Compliance
Nutrien
Saskatoon, SK
- Full-time
Reporting to the Senior Director, Procurement - NPK, the Enterprise Materials Management, Logistics & Trade Compliance will lead the enterprise strategy, governance, and continuous…
Added 23 hours ago
N
Director, Enterprise Materials Management, Logistics & Trade Compliance
Nutrien
Calgary, AB
- Full-time
Reporting to the Senior Director, Procurement - NPK, the Enterprise Materials Management, Logistics & Trade Compliance will lead the enterprise strategy, governance, and continuous…
Added 1 day ago
Workforce Strategy & Talent Development Director (HRBP)
Open Text Corporation
Richmond Hill, ON
Shape the future of the organization through workforce, talent, and organizational strategy. As a Workforce Strategy & Talent Development Director, you’ll serve as a trusted advisor to…
Added 1 day ago
KP
Vice President, Human Resources - Competition ID: 4825
Kwantlen Polytechnic University
Surrey, BC
- Full-time
The VP Human Resources provides executive leadership across various positions – Director, HR Systems & Talent Development; the Director, Labour Relations; and the Director, Workforce…
Added 1 day ago
SI
Director - Design & Construction
Staples Inc.
Richmond Hill, ON
- Full-time
The Director, Construction and Engineering, has ownership and accountability for the design, construction, fixture and engineering teams. Partner with the VP, Design, Construction and Asset…

Zaelab

Senior Director, Client Partner

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Experience: 12+ years of experience in management consulting, digital consulting, systems integration, or technology professional services.
Posting language: English
Posted: Oct 2, 2026

Original job description

Zaelab is a digital consultancy focused on helping B2B organizations transform the way they sell, serve, and operate. We partner with complex manufacturers, distributors, and enterprise brands to solve meaningful business challenges through commerce, CPQ, CRM, and digital transformation.

We work across technologies including ServiceNow, commercetools, SAP, BigCommerce, and other leading platforms. We’re a distributed, fast-moving team that values ownership, collaboration, and people who are comfortable turning complexity into action.

About the Role

We’re looking for a Senior Director, Client Partner to own and grow a portfolio of strategic enterprise clients representing approximately $15–20M in annual revenue.

This is a senior commercial and client leadership role with end-to-end accountability for the health and growth of the portfolio. You’ll own client relationships, revenue and margin performance, forecasting, renewals, and account growth while identifying new opportunities across existing relationships.

You’ll also build and lead the team supporting the portfolio, developing Client Partners and other account leaders while establishing scalable account management practices as Zaelab continues to grow.

This is not a purely executive or oversight role. We’re looking for someone who enjoys being close to the work - building account plans, shaping opportunities, developing SOWs, navigating difficult client conversations, and partnering directly with delivery and solution leaders.

You’ve likely already operated as a Client Partner, Managing Director, Senior Director, or similar leader within a consultancy, agency, or systems integrator and have personally owned a portfolio of this scale.

What You’ll Own

Client Portfolio & Growth

Own the overall performance of a $15–20M portfolio of strategic enterprise accounts, including revenue, margin, forecasting, renewals, and growth.
Set annual account and portfolio targets and maintain a clear, accurate view of performance against them.
Protect and grow existing client relationships while identifying opportunities to expand Zaelab’s footprint.
Build pipeline across existing accounts through new SOWs, retainers, change orders, and multi-phase transformation programs.
Identify whitespace within accounts and partner with Sales, Solutions, and Practice leadership to turn opportunities into executable plans.
Develop strong Account Growth Plans for strategic clients and ensure they translate into measurable action.

Client Leadership

Serve as a trusted executive partner to client stakeholders across VP, SVP, and C-suite levels.
Develop a deep understanding of each client’s business, priorities, challenges, and long-term transformation goals.
Build multi-year digital roadmaps that connect technology investments to meaningful business outcomes.
Establish a consistent rhythm of executive engagement, QBRs, and annual planning across the portfolio.
Own client escalations and bring the right people together to resolve issues quickly and constructively.
Navigate challenging conversations around scope, delivery, performance, and commercial expectations while protecting long-term relationships.

Account Strategy

Translate complex client challenges into opportunities where Zaelab can create measurable value.
Connect digital and technology investments to outcomes such as revenue growth, operational efficiency, cost reduction, and improved customer experiences.
Develop compelling business cases and executive-level recommendations.
Bring Zaelab’s broader capabilities into client conversations, expanding relationships beyond the services or platforms they have historically purchased.
Stay ahead of client priorities and proactively identify where Zaelab can support what comes next.

Team Leadership

Build and lead the team supporting your portfolio, including Client Partners, engagement and delivery leaders, and account operations resources.
Develop Client Partners who own individual accounts, setting clear expectations around account strategy, forecasting, growth, and client health.
Own hiring, staffing, and performance management across the team.
Coach and develop team members while creating repeatable account management practices that can scale with the business.
Build a culture of accountability, transparency, and strong client ownership.

Zaelab Leadership

Partner closely with Delivery, Sales, Solutions, and Practice leadership to align client strategy with execution.
Contribute to Zaelab’s go-to-market strategy across B2B manufacturing, distribution, and industrial sectors.
Help evolve and scale our Client Services organization, processes, and operating model.
Participate in Client Services leadership planning, including budgeting, hiring, capacity planning, and strategic priorities.

What Success Looks Like

Within your first 12 months, you will:

Retain and strengthen the existing client portfolio while delivering against annual revenue and margin targets.
Establish clear Account Growth Plans across all strategic accounts.
Build and advance a healthy pipeline of expansion opportunities.
Strengthen Zaelab’s executive relationships across key clients.
Evaluate, hire, and develop the core team needed to support the portfolio.
Establish a consistent operating rhythm across account planning, forecasting, client health, QBRs, and growth.
Create greater visibility and predictability around the performance and future potential of the portfolio.

12+ years of experience in management consulting, digital consulting, systems integration, or technology professional services.
At least 3 years of direct responsibility for a portfolio or strategic accounts representing approximately $15–20M in annual revenue.
A demonstrated track record of growing enterprise accounts through expansion, new SOWs, and multi-year programs - not simply maintaining existing business.
Experience building and leading high-performing client or account teams, including hiring, staffing, coaching, and performance management.
Strong experience working with manufacturing, distribution, industrial, or similarly complex B2B organizations.
Experience selling and/or delivering engagements involving at least one of the following areas: ServiceNow, composable commerce, Customer-to-Cash, or Quote-to-Cash.
Strong commercial judgment and the ability to connect client business challenges to technology and consulting opportunities.
Confidence operating with senior client stakeholders and navigating complex conversations around scope, performance, priorities, and investment.
A hands-on leadership style and willingness to move between executive strategy and the details required to move an account forward.
Ability to travel within North America up to 25% for client, team, and company events.

Even Better If You Have:

Experience with ServiceNow solutions, particularly CPQ, CRM, Field Service Management (FSM), or Sales and Order Management (SOM).
Familiarity with commerce platforms such as commercetools, Salesforce Commerce Cloud, Shopify, SAP Commerce, or BigCommerce.
Existing relationships with VP and C-suite leaders within manufacturing, distribution, or industrial organizations.
Experience helping build or scale a Client Services, Account Management, or Client Partner function within a growing consultancy.

Why you’ll love working here:

Unlimited Vacation/PTO
Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP (Canada)
Fully remote and distributed teams
Paid Parental Leave
Ongoing training and education opportunities
0% Bureaucracy Culture - Focus is on responsibilities, not title

Like what you see but don’t meet every requirement? Apply anyways! Studies have shown that various groups (women and people of colour) are less likely to apply to jobs unless they meet every requirement. At Zaelab, we’re committed to building and fostering an inclusive accessible environment, where all employees feel valued, respected and supported. We are dedicated to creating a culture with a diversity of talented individuals who join, stay, and work in an environment that enables them to thrive.

Zaelab is proud to be an equal-opportunity employer. We are committed to providing accommodations. If you require accommodation, we will work with you to meet your needs. We use Certn to confirm the identity and employment eligibility of all new USA hires.

Please rest assured that we’ll treat any information you share with us with the utmost care, only use your information for recruitment purposes and will never sell it to other companies for marketing purposes. Please review our privacy policy for future information LINK As part of our hiring process, AI-based tools are used to support the initial review of applications. Rest assured, our People Ops team carefully reviews all applications and makes the final decisions on candidate progression.

Apply About employer

More about this job

Responsibilities

The Senior Director, Client Partner will own and grow a $15–20M portfolio of strategic enterprise clients while leading and developing the supporting account team. This role involves building multi-year digital roadmaps, managing revenue and margin performance, and serving as a trusted executive partner to client stakeholders.

Requirements

Candidates must have 12+ years of experience in management or digital consulting with at least 3 years of direct responsibility for a $15–20M portfolio. Proven success in growing enterprise accounts and leading high-performing teams within complex B2B organizations is required.

Skills

Account Management
Strategic Planning
Revenue Growth
Digital Transformation
Team Leadership
Consulting
Forecasting
Business Development
ServiceNow
Commercetools
SAP
BigCommerce
CPQ
CRM
Sales

Benefits

Unlimited Vacation
PTO
Full Health Benefits
401k
RRSP
Paid Parental Leave
Training and education opportunities

Remote locations

Canada
United States

Remote locations (standardized)

Canada
United States

Visa sponsorship

Not detected in the job text

Keywords

Digital Consultancy
B2B
Enterprise Brands
Commerce
CPQ
CRM
ServiceNow
Commercetools
SAP
BigCommerce
Account Growth
SOW
QBR
Digital Transformation
Manufacturing
Distribution
Industrial
Sales
Composable Commerce
Customer-to-Cash
Quote-to-Cash
Field Service Management
Sales and Order Management
Salesforce Commerce Cloud
Shopify
Management Consulting
Systems Integration
Professional Services
Client Services
Account Strategy

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