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Lead and oversee all day-to-day Ranch operations, including programming, rentals, hospitality services, and guest experience.
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General Manager
The Mel Jr. & Marty Zajac Foundation
Mission, BC
- Full-time
Lead and oversee all day-to-day Ranch operations, including programming, rentals, hospitality services, and guest experience.
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Zajac Ranch

General Manager

Mission, BC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 13, 2026
Experience: Minimum 8+ years of senior leadership experience in operations, hospitality, camp, or a related environment
Posting language: English
Posted: Nov 13, 2026

Original job description

Organization Overview

The Mel Jr. & Marty Zajac Foundation is a nonprofit organization based in Vancouver, BC, dedicated to supporting children and young adults with complex medical needs through inclusive, life-changing experiences. Our primary program, Zajac Ranch, operates on 41 acres along Stave Lake in Mission, BC, delivering fully accessible summer medical camps and year-round rental programs. Revenue generated through group bookings and events directly supports our camp programs.

Reports To:

Wendy Zajac

Direct Reports

Director, Camp Operations & Recreation
Director of Facilities
Chef/Kitchen Manager
Head of Housekeeping

Position Summary:

The General Manager is responsible for the overall operational leadership and performance of Zajac Ranch, ensuring the site is safe, well-maintained, efficiently run, and delivering high-quality experiences for campers, guests, and partners.

This role oversees day-to-day Ranch operations, staff leadership, facilities and site standards, and on-site guest experience, while working closely with the Foundation’s leadership and sales team to support revenue growth and strategic alignment.

The General Manager is the primary on-site leader and decision-maker, accountable for ensuring that all aspects of Ranch operations are executed to a high standard.

Key Accountabilities & Responsibilities:

1. Operational Leadership & Site Oversight

Lead and oversee all day-to-day Ranch operations, including programming, rentals, hospitality services, and guest experience.
Ensure the Ranch environment is consistently safe, clean, organized, and fully operational across all facilities, buildings, and outdoor spaces.
Conduct regular site walk-throughs and inspections to ensure spaces are properly maintained, used appropriately, and secured (including lights, heating, windows, and general upkeep).
Ensure seamless operations during all on-site user groups, proactively addressing issues and maintaining a high standard of service delivery.
Serve as the primary on-site decision-maker, resolving operational issues in a timely and effective manner.

2. Staff Leadership, Supervision & Accountability

Provide direct leadership and supervision to all department heads, ensuring clarity of roles, expectations, and performance standards.
Conduct regular 1:1 check-ins with all direct reports, with key updates, priorities, follow-up items, and support needs tracked in Monday.com or another approved tracking system to ensure visibility, accountability, and consistency. The format of these check-ins may vary depending on the role and operational needs; however, all direct reports should receive regular support, guidance, and follow-up.
Review priorities, tasks, and deliverables
Track progress and address challenges
Ensure alignment with organizational goals
Lead monthly department head meetings to coordinate operations, align priorities, and ensure cross-functional collaboration.
Ensure all teams are working from clear workplans, task lists, or project boards (e.g., Monday.com) with visibility into progress and accountability.
Oversee performance management, including goal setting, ongoing feedback, and performance reviews.
Foster a culture of accountability, communication, and teamwork across the Ranch.

3. Facilities & Operational Standards

Oversee the care, maintenance, and functionality of all Ranch facilities, equipment, and infrastructure in collaboration with the Facilities team.
Ensure proactive planning for maintenance, repairs, and operational readiness.
Maintain high standards for cleanliness, safety, and presentation across all spaces.
Identify operational gaps and escalate capital needs appropriately (while not directly managing capital projects).

4. Sales Support & Revenue Growth

Support the growth of Ranch revenue by working closely with the Foundation’s sales and marketing team and Executive Director by conducting the following:
Actively contribute to lead generation and relationship-building, including identifying opportunities and connecting the sales team with new prospects.
Ensure strong on-site execution of rentals and events, supporting client satisfaction, retention, and repeat bookings.
Provide operational insight to support pricing, offerings, and overall rental strategy.

5. Financial & Administrative Oversight

Support the development and management of certain aspects of the Ranch’s operational budget, ensuring fiscal responsibility.
Monitor operational expenses and contribute to cost-effective decision-making.
Ensure appropriate use and tracking of resources, supplies, and services.

6. Risk Management & Compliance

Ensure compliance with all health, safety, and regulatory requirements, including BC Camp Association (BCCA) standards.
Lead emergency preparedness and response planning for the Ranch.
Promote a culture of safety and accountability across all teams.

7. Organizational Alignment & Communication

Maintain strong alignment between Ranch operations and the Foundation’s strategic priorities.
Provide regular updates to the Executive Team on operations, staffing, risks, and performance.
Ensure clear communication across teams and departments.

Success in This Role Looks Like

A well-run, organized, and high-functioning Ranch environment
Strong staff performance and accountability, with consistent communication and follow-through
High-quality camper, guest, and rental experiences
Clear visibility into tasks, priorities, and operational progress
Effective collaboration between Ranch operations and the Foundation team
Proactive identification and resolution of operational challenges

Qualifications & Experience:

Minimum 8+ years of senior leadership experience in operations, hospitality, camp, or a related environment
Proven experience managing teams, budgets, and complex operations
Strong leadership, organizational, and problem-solving skills
Experience in facility oversight and/or site operations
Background in camp, outdoor education, or hospitality environments preferred
Excellent communication and interpersonal skills
Strong systems-thinking approach with experience using tools such as CRM systems or project management platforms

Additional Requirements:

Valid driver’s license and reliable transportation
Clear Criminal Record Check with Vulnerable Sector Search

Compensation & Benefits:

Competitive salary based on experience
Extended health and dental benefits
On-site accommodation option available (if required)
Paid vacation and time off

Schedule & Location:

Full-time, primarily on-site in Mission, BC
Some evenings and weekends required based on operational needs

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead day-to-day Ranch operations, staff and department heads, facilities, guest services, safety, and compliance. Support revenue growth, operational budgeting, and alignment between Ranch operations and the Foundation’s strategic priorities.

Requirements

Requires at least 8 years of senior leadership experience in operations, hospitality, camp, or a related environment, with experience managing teams, budgets, and complex operations. Strong leadership, organizational, communication, and problem-solving skills are required; facility or site operations experience is expected, while camp, outdoor education, or hospitality experience is preferred.

Skills

Operational Leadership
Team Management
Performance Management
Facilities Oversight
Site Operations
Budget Management
Financial Oversight
Risk Management
Emergency Preparedness
Regulatory Compliance
Health And Safety
Revenue Growth
Sales Support
Guest Experience
Problem-Solving
Project Management Platforms

Benefits

Extended Health Benefits
Dental Benefits
On-Site Accommodation
Paid Vacation

Visa sponsorship

Not detected in the job text

Hiring contact

Wendy Zajac

Keywords

Zajac Ranch
Nonprofit
Camp Operations
Medical Camps
Rental Programs
Hospitality
Guest Experience
Facilities Management
Site Operations
Staff Supervision
Department Heads
Performance Reviews
Workplans
Monday.com
CRM Systems
Project Management Platforms
Revenue Growth
Lead Generation
Relationship-Building
Operational Budget
Cost Management
Risk Management
Emergency Preparedness
Health And Safety
Regulatory Compliance
BC Camp Association Standards
Vulnerable Sector Search

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Work requirements

Jobs in Canada