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Added 13 mins ago
ACCOUNT MANAGER (HYBRID)
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Calgary, AB · Vancouver, BC · Toronto, ON · Windsor, ON
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KC
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- Full-time
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⚠️ Applications are screened by an AI agent. Failure to comply with the minimum requirements of the position will result in automatic rejection of the application.

Zazz

Solution Architect-Presales

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

About the Role

Zazz is a software development firm. We design and build custom mobile apps, web platforms, and software, and provide IT staff augmentation, for clients across the US and Canada.

We are hiring a Technical Client Partner: a technologist who is just as comfortable in a client meeting as in a scoping session. You will talk with clients about what to build, how, and for what investment, and bring those clients on board. You will own the relationship from the first conversation through delivery and growth.

This is not a pure sales role. Our work is custom solutions, so the quality of the solution matters far more than a pitch. We want someone with real technical depth who enjoys clients and revenue.

What You Will Do

Win new business. Take leads from first call to signed contract: discovery, solution, proposal, negotiation, close. New revenue is your primary measure.
Lead the technical conversation. Understand the client's real problem and recommend the right approach, whether mobile, web, integration, AI, custom build, or staff augmentation. Hold your ground in front of a CTO or founder.
Scope and price. Work with our engineers on estimates, timelines, and proposals. Handle pricing and change-request conversations with confidence.
Own selected client accounts. Be the main client contact for a portfolio of accounts, working alongside Project Managers on scope, risks, and delivery. You are the client's partner, not the project manager.
Grow existing accounts. Spot and close upsell and expansion work within the clients you own.
Extend our reach. Cover US West Coast and Mountain time clients, represent us in client meetings, and support RFP responses where they fit.

You will work independently. You will run client calls on your own, with Engineering and Project Management behind you.

What You Bring

Essential

A technical foundation as a developer, solutions architect, technical consultant, or tech lead, with real hands-on experience building software.
Direct client-facing experience at a software development agency or consultancy, where you scoped, estimated, or sold custom work.
Comfort with revenue: experience carrying a target, or a clear record of bringing in business and growing accounts, even if your title was not "sales."
Clear, confident communication. You can explain trade-offs simply and hold a firm line on scope and price.
Experience with US and/or Canadian clients, and the ability to work hours that overlap with US Pacific and Mountain time.

Nice to have

Experience with staff augmentation or resourcing models.
Experience writing proposals or responding to RFPs.
Familiarity with CRM tools such as HubSpot or Zoho.

A prior sales title is not required. If you have the technical depth and the drive for clients and growth, we will teach you our sales process.

How You Work

Ownership. You follow through and focus on solutions.
Composure. You stay calm and constructive when client conversations get hard.
Transparency. You raise risks and concerns early.
Confidence with collaboration. You challenge ideas respectfully and take feedback well.
Initiative. You are comfortable with ambiguity and do not need every step defined.

How Success Is Measured

New client revenue closed.
Growth and retention in the accounts you own.
Client satisfaction, with escalations resolved before they affect the relationship.
Responsiveness and pipeline accuracy.

Apply About employer

More about this job

Responsibilities

Win new business by leading client discovery, recommending technical solutions, scoping and pricing custom work, and negotiating contracts. Manage selected client relationships, grow existing accounts, support delivery coordination and RFP responses, and serve clients across US West Coast and Mountain time zones.

Requirements

Candidates need hands-on software-building experience in a technical role and client-facing experience at a software agency or consultancy, including scoping, estimating, or selling custom work. They should demonstrate revenue or account-growth results, strong communication and negotiation skills, and experience with US or Canadian clients with availability overlapping Pacific and Mountain time zones.

Skills

Software Development
Solution Architecture
Technical Consulting
Business Development
Sales
Requirements Discovery
Solution Design
Project Scoping
Estimation
Proposal Writing
Pricing Negotiation
Account Growth
Staff Augmentation
RFP Responses
CRM

Visa sponsorship

Not detected in the job text

Keywords

Custom Software Development
Mobile Applications
Web Platforms
IT Staff Augmentation
Solution Architecture
Technical Consulting
Client Discovery
Solution Design
Project Scoping
Estimation
Proposals
Contract Negotiation
Revenue Generation
Account Management
Upselling
Client Retention
Change Requests
Project Management
Engineering
RFP Responses
HubSpot
Zoho
Integrations
Artificial Intelligence
US Pacific Time
Mountain Time

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