Operations Manager

Company Description Zebra Robotics focuses on teaching technology and information skills that help learners succeed in a competitive marketplace. The organization designs innovative programs that emphasize practical, real-world applications of robotics and coding. By encouraging out-of-the-box thinking, Zebra Robotics creates engaging learning experiences for students of various ages and backgrounds. Team members join a collaborative environment that values creativity, problem solving, and continuous improvement in STEM education.

Role Description The Operations Manager is a full-time, on-site role based in Oakville, ON, responsible for overseeing daily center operations and ensuring a smooth, efficient learning environment. Travel ti Mississauga corporate location once a week or on need basis is essential. This role includes improving location studnet enrollment, managing scheduling and resource allocation, coordinating classes and workshops, and maintaining facility readiness for students and instructors.

The Operations Manager leads and supports staff, monitors performance metrics, and implements process improvements to enhance program delivery and customer experience. Additional responsibilities include handling parent and student inquiries, managing registrations and billing processes, and ensuring compliance with company policies and safety standards.

Qualifications

• Operational management skills, including experience coordinating daily activities, scheduling, and resource planning.
• Team leadership and people management abilities, with experience coaching staff and fostering a collaborative work culture.
• Customer service and communication skills, with the capacity to respond professionally to student and parent inquiries.
• Organizational and problem-solving skills, including attention to detail and the ability to prioritize multiple tasks.
• Comfort with technology tools and basic understanding of STEM or education environments; robotics or coding exposure is an asset.
• Previous experience in education centers, training facilities, or similar operational roles is preferred.
• Post-secondary education in business, operations management, education, or a related field, or equivalent practical experience.
• Ability to work on-site in Oakville, ON, including evenings or weekends as needed to support program schedules.