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Zebrano Concierge

Project Manager

Toronto, ON, Canada

Pay: Full-time salary starts at $64K and regular business hours 8:30-5:30
Job type: Full-time
Apply by: Mar 29, 2027
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

Household Concierge (Project Manager equivalent)

Zebrano Concierge

About us

We manage luxury homes for high net-worth families and individuals.

Our clients live in big, complex, quirky homes in high-end neighborhoods in Toronto. Our clients’ time is extremely valuable so they hire us to take on the home projects that they don’t have time for: preventative maintenance, repairs and improvements.

You can think of us as a specialized group of detailed-obsessed project managers. We build detailed annual schedules for every home and work with a roster of subtrades (plumbers, contractors, roofers, landscapers, HVAC, movers, etc) to complete the work.

We are a members-only business. That means that we turn down small jobs and one-off requests so we can devote our time to an exclusive roster of clients. Clients pay us hourly for our time to quote jobs, schedule trades, and oversee tasks on-site. We have rigorous quality standards and ensure all jobs are done right and on time.

Zebrano was founded in 2000. The current owners purchased the business in 2017 and have doubled the client roster since that time. We are a growing team brought together by a passion for great customer service.

About the job

This role reports to the Director of Operations, whom you will learn from and work with to manage a roster of clients. No day is the same at Zebrano. You will spend your days quoting jobs, scheduling trades, overseeing tasks on-site and interfacing regularly with clients.

Working with clients

Communicate with your clients through email, text and phone calls on a regular basis
Create annual household schedules for preventative maintenance
In-take new requests from clients for home improvements, repairs and emergencies
Do monthly home walk throughs and proactively propose new tasks to clients when you notice repairs are needed
Send quotes, seek approvals and schedule jobs in a timely manner

Managing Trades

Work with Zebrano’s roster of trades to quote and schedule new jobs
Send a job-brief to trades before the scheduled appointment to ensure the job requirements and Zebrano’s expectations are well understood
Manage trades on-site during jobs. Hold the trade accountable to Zebrano quality standards and timelines.
Troubleshoot with trades and fellow concierges when a job doesn’t go to plan

Behind the scenes work

Record your billable hours on a daily basis
Work closely with the accounting department to produce estimates, invoices and collect payments from clients
Manage a complex calendar of trade appointments at your clients’ homes
Record detailed notes with photos for all jobs completed

You are

You are incredibly organized, hold others to a high standard, and have no problem speaking up or asking questions. When something needs to get done, you roll up your sleeves and show creativity to make it happen. Your prior roles don’t necessarily fit into just one box - you can wear multiple hats and prioritize getting things done above all else. Experience managing high-net-worth clients is an asset. Experience in managing homes is not required, but an interest in it is. We can teach you everything you need to know about a home!

You are comfortable with tools like iPhones, Macs, Google Docs, Google Sheets and CRM systems. Access to a car is required on a daily basis for this role. You must be able to commute to Yorkville in Toronto. This is an in-office position.

What you get

Full-time salary starts at $64K and regular business hours 8:30-5:30
Performance-based bonuses
Health and dental benefits
An inclusive team
Monthly team events

What you can expect from the interview process:

Part 1:

You will be asked to have a 5-10 minute intro call with the President. This is a quick call to discuss your work experience and ask any questions about the role requirements.

Part 2:

You will visit our offices and be interviewed by our President and VP. They will ask you a mix of behavioural and situational questions.

Part 2:

You will spend a day shadowing one of our concierges.

Interested? Awesome! Drop us your resume at dvaillancourt@zebrano.com

Apply About employer

More about this job

Responsibilities

Manage a roster of clients’ household projects by preparing quotes, scheduling trades, overseeing work on-site, and communicating regularly with clients. Maintain preventative maintenance schedules, document completed jobs, manage estimates and invoices with accounting, and ensure work meets quality standards and timelines.

Requirements

The role requires strong organization, initiative, comfort holding others to high standards, and proficiency with iPhones, Macs, Google Docs, Google Sheets, and CRM systems. Daily access to a car and the ability to commute to Yorkville in Toronto are required; experience with high-net-worth clients is an asset, while home-management experience is not required.

Skills

Project Management
Client Communication
Trade Scheduling
Vendor Management
Quality Assurance
Preventative Maintenance Planning
Job Quoting
On-Site Oversight
Troubleshooting
Calendar Management
Recordkeeping
Time Management
Organization
Customer Service
Google Docs
Google Sheets

Benefits

Performance-Based Bonuses
Health Benefits
Dental Benefits
Monthly Team Events

Visa sponsorship

Not detected in the job text

Hiring contact email

dvaillancourt@zebrano.com

Keywords

Project Management
Household Concierge
Luxury Homes
High-Net-Worth Clients
Preventative Maintenance
Home Repairs
Home Improvements
Trade Scheduling
Subtrades
Contractor Management
Job Quoting
Client Approvals
On-Site Oversight
Quality Standards
Annual Household Schedules
Home Walkthroughs
Emergency Requests
Estimates
Invoicing
Payment Collection
Billable Hours
Calendar Management
Job Documentation
Google Docs
Google Sheets
CRM Systems
iPhone
Mac

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