Find work in Canada.

550,896 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 33 mins ago
OA
Prototyping Workshop Technician - R&D-ANJOU, QC
Oldcastle APG
Montreal, QC
- Other
Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
Added 33 mins ago
MM
Manager, Export Liner
MSC Mediterranean Shipping Company
Montreal, QC
- Full-time
The Line Manager - Exports is responsible for the commercial performance, profitability, and strategic growth of assigned export trade(s) from Canada. This role owns the development and…
Added 2 hours ago
Front of House - Supervisor, Food Services
Northland Properties
Calgary, AB
…and quality standards. You will be reporting to the General Manager. Our goal is to provide total guest…
Added 3 hours ago
BI
Senior Brand Manager, Oncology
Boehringer Ingelheim
Burlington, ON
- Full-time
Works with Omnichannel Manager to ensure digital campaign alignment with earned media strategies and plans
Added 3 hours ago
HR
Registered Practical Nurse Cardiology
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Reporting Relationship: Clinical Manager of the Inpatient Cardiology Unit
Added 3 hours ago
Commercial HVAC Field Service Rep/Trainer
Human Resources
Toronto, ON
Reporting to the Manager, Technical Services & Training, the CAC Field Service Representative and Trainer is a specialist who supports heat-pump and ventilation systems. The role is…
Added 4 hours ago
A
Warehouse Support Associate
Altis
North Vancouver, BC
- Temporary
…access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for…
Added 4 hours ago
S
School Psychologist, Complex Developmental Behavioural Conditions (CDBC) - BC Children’s Hospital & Sunny Hill Health Centre
Sanya’k̓ula
Vancouver, BC
- Temporary
…programs and or patient groups, in consultation with the Program Manager and Head of Psychology as…
Added 4 hours ago
BH
Product Support Specialist - Membee
Beacon Holdings
Remote, Canada
- Full-time
- Remote
…and the AI that supports them. You will report to our General Manager, Care, and work every day with our small engineering team and with…
Added 4 hours ago
JC
Store Manager
JYSK Canada
Moose Jaw, SK
- Full-time
As the Store Manager, you are responsible for the direct supervision and development of the management and store team. You will lead, manage, and ensure the maximization of sales growth in…
Added 4 hours ago
P
Executive Administrative Assistant
Popular
St. Thomas, ON
- Full-time
The Executive Administrative Assistant provides high-level administrative and operational support to the Division Manager and VI Region Division. This position plays a key role in…
Added 4 hours ago
RM
Caretaker Supervisor - Administrative Assistant 3 (AESES)
Recreation Manitoba
Winnipeg, MB
- Full-time
Assist the Manager, Caretaking Services in gathering and analyzing data and identifying, planning, directing and implementing Long Term Strategic Planning for the department.
Added 5 hours ago
AM
Director Digital Solutions & Business Growth
Arc Mercer
Barrie, ON
- Full-time
Manage direct reports including the Power Applications & Artificial Intelligence Lead and the Manager Business Growth.
Added 5 hours ago
M
CRM Project Manager
Monks
Toronto, ON
- Full-time
…While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website…
Added 5 hours ago
AH
Certified Medical Device Reprocessing Technician
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
Under the supervision of the Respiratory Therapy Manager, the RT Surgical Processor plays a key role in supporting the operational efficiency, equipment readiness, and infection prevention…
Added 6 hours ago
Registered Practical Nurse
Indwell
London, ON
Position Description: Reporting to the Program Manager, as the RPN, you will work to your full scope of practice in collaboration with Registered Nurses across the organization and with…
Added 6 hours ago
C
Partner Delivery Project Manager
Ciena
Ottawa, ON
- Full-time
…support capabilities. This role serves as the primary Project Manager for the Partner Delivery portfolio, partnering closely with Supply Chain, IT service owners, End User Support, external…
Added 6 hours ago
M
Tax Operations Representative
Manulife
Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
Reporting to the Manager of Tax Operations, the incumbent of the position is primarily responsible for handling advisor and customer interactions - including both outbound calls and…
Added 7 hours ago
H
Addictions Counsellor Degree
HealthCareersInSask.ca
Regina, SK
- Full-time
Job Description: Under the direction of a Program Manager and as part of an interdisciplinary team, the Addictions Counsellor-Degree provides a range of screening, triage, assessment,…
Added 7 hours ago
TA
SALES ASSOCIATE - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Calgary, AB
- Part-time
Reporting to the Store Manager, the Part-Time Sales Associate at ALDO is all about driving sales while creating a great in-store experience. You bring the energy, the style, and the…
Added 7 hours ago
JC
Assistant Manager
JYSK Canada
Thunder Bay, ON
- $43,000 to $48,000 CAD / year
- Full-time
As the Assistant Manager, you will assist the store management team in instilling the company values and customer promises within your team and in the store through modeling, coaching, and…
Added 7 hours ago
T&
Project Manager - Real Estate
Turner & Townsend
AB · Edmonton, Canada
- Full-time
You are an exceptional Project Manager with 7-10 years of post-graduate experience, demonstrating a strong track record of delivering complex industrial, manufacturing, logistics,…
Added 7 hours ago
B
Global Relationship Manager- 3
BrightClaim
ON
- Full-time
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.…
Added 7 hours ago
A
Brand Advocate West
Acosta
BC · West Vancouver, BC
- Full-time
…excellence. The Brand Advocate reports directly to the National Field…
Added 8 hours ago
Development Planner
Town of Morinville
Morinville, AB
…our Planning & Economic Development team. Reporting to the Manager, Planning & Economic Development, the Development Planner plays a key role in managing and coordinating applications…

ZEISS Group

IQR Customer Care Operations Supervisor

Toronto, ON, Canada

The annual pay range for this position is $66,000 – $82,000. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: The annual pay range for this position is $66,000 – $82,000.
Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

About Us:

How many companies can say they’ve been in business for over 180 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What’s the role?

The IQR Customer Care Operations Supervisor is a hands-on working supervisor responsible for coordinating the daily execution of service and sales administration activities, including service order management, order entry, service billing, invoicing support, sales coordination, and related business processes. The role promotes accurate and timely processing, consistent application of established procedures, strong data quality, and responsive customer service.

The incumbent assigns daily priorities, monitors workflow, provides operational guidance and coverage, and personally manages an assigned portfolio of service and/or sales administration activities. The allocation of supervisory and transactional responsibilities may vary based on workload, business requirements, and team coverage.

Sound Interesting?

Here’s what you’ll do:

Reporting to the PC Manager - IQR Canada, the Supervisor serves as the first point of escalation for routine operational matters, identifies risks and improvement opportunities, and implements approved process changes. The PC Manager retains accountability for departmental strategy, budget, workforce planning, formal performance decisions, material policy or process changes, and significant business approvals.

Hands-on Service and Sales Coordination

Personally manage a defined portfolio of service orders, sales orders, service contracts, purchase orders, billing activities, or customer accounts.

Coordinate with customers, Sales, Field Service, Finance, and Supply Chain to obtain missing information and resolve order, billing, contract, and scheduling issues.
Provide operational coverage for team members during absences, peak-volume periods, month-end, and other critical business periods.
Handle complex, sensitive, or high-priority transactions within established authority and escalate material risks or exceptions to the PC Manager. Maintain sufficient involvement in daily transactions to identify recurring issues, provide effective coaching, and recommend process improvements.

Daily Team Supervision and Workflow Coordination

Coordinate daily Customer Care Administration activities, including service billing, sales administration, service order management, and order entry.
Assign work, establish daily and weekly priorities, , monitor workflow, and follow up on completion against established processing expectations.
Provide day-to-day direction, clarification, and operational support to team members.
Serve as the first point of escalation for routine billing, contract, order entry, service order, and administrative process issues.
Provide regular updates to the PC Manager regarding workload, service levels, unresolved issues, operational risks, and recommended actions. Ensure departmental activities are performed in compliance with ZEISS policies, procedures, working instructions, and applicable ISO standards.

Billing, Contract, and Order Entry Execution

Coordinate accurate and timely completion of monthly billing activities and support achievement of service revenue objectives.
Monitor order entry activities for accuracy, consistently, completeness, and alignment with established business processes. Monitor open billing, open invoice, contract, order, and purchase order issues and drive timely resolution with the appropriate process partners.
Partner with Finance, Field Service, Sales and Supply Chain to resolve transaction, documentation, and process discrepancies.
Maintain visibility of outstanding items and provide status reporting to the PC Manager.

Process Consistency and Continuous Improvement

Develop, maintain, and improve work instructions and process documentation for service administration activities.
Identify and implement process improvements focused on accuracy, standardization, efficiency, digitalization, and customer responsiveness.
Lead or support local and global improvement projects related to service administration processes and systems.
Coordinate user acceptance testing, system enhancement validation, and implementation support for related business processes.
Collect, analyze, and summarize information and trends to support process improvement efforts and management reporting.

Employee Leadership and Development

Provide day-to-day coaching, training, and feedback regarding work quality, productivity, accuracy, process adherence, and customer responsiveness. Support onboarding, cross-training, knowledge transfer, and operational readiness for new and existing team members.
Set clear expectations, define roles and responsibilities, and provide regular feedback on quality, productivity, and customer responsiveness.
Support onboarding and cross-training for new and existing team members.
Promote accountability, collaboration, customer focus, and continuous improvement within the team.
Identify skills gaps, workload concerns, and development opportunities and recommend actions to strengthen team performance.

Do you qualify?

Bachelor’s degree in Business, Accounting, Operations, Finance, or a related discipline preferred; equivalent related experience may be considered.
Minimum of three to five years of experience in service administration, billing, order entry, contract administration, service operations, finance operations, or a related business operations function preferred.
Prior experience leading employees, coordinating team workflow, or serving in a formal or informal team leadership role preferred.
Demonstrated knowledge of service billing, service contracts, order entry, invoice resolution, and administrative service processes preferred.
SAP ERP and CRM operating system experience required or strongly preferred; experience with Innosoft or related service systems preferred.
Proficient with Microsoft Office applications, especially Excel, Word, Outlook, and Teams.
Strong attention to detail, numerical accuracy, organizational skills, and ability to balance multiple priorities within deadlines.
Strong oral and written communication skills, problem-solving ability, professionalism, and customer focus required.
Ability to work effectively with cross-functional teams and escalate issues through appropriate internal channels.
The successful candidate must be comfortable moving between team leadership, customer communication, detailed transaction processing, and issue resolution throughout the workday.

undefined

Working Conditions and Special Demands:

Ability to work in a fast-paced environment with strong focus on customer satisfaction, accuracy, and business objectives.

Ability to sit and use a computer for extended periods of time.

Ability to distinguish letters, numbers, and symbols and perform consistent and accurate numerical tasks.

Ability to work both independently and in a team environment while managing multiple priorities and deadlines.

Ability to professionally and tactfully interact with management, customers, and coworkers using discretion and diplomacy.

Willingness to identify process improvement opportunities and participate in implementation efforts.

The annual pay range for this position is $66,000 – $82,000. This position is also eligible for a performance bonus.

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

We have amazing benefits to support you as an employee at ZEISS!

Medical
Vision
Dental
RRF
Employee Assistance Programs
Vacation and sick pay
The list goes on!

The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.

Your ZEISS Recruiting Team:

Holly Greenwood-Mosher

As part of our recruitment process, we currently do not use Artificial Intelligence (AI) to assess applications or make hiring decisions. This job posting is for an existing vacancy.

Accommodation

ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

Apply About employer

More about this job

Responsibilities

The supervisor coordinates daily service and sales administration activities, including order management, billing, and invoicing support. They also provide operational guidance, monitor team workflow, and lead process improvement initiatives to ensure high-quality customer service.

Requirements

Candidates should have a bachelor's degree in a business-related field and three to five years of experience in service operations or administration. Proficiency in SAP ERP, CRM systems, and Microsoft Office is required, along with demonstrated leadership capabilities.

Skills

Service administration
Billing
Order entry
Contract administration
Team leadership
SAP ERP
CRM
Microsoft Office
Excel
Problem-solving
Customer service
Workflow coordination
Process improvement
Data quality
Communication

Benefits

Medical
Vision
Dental
Retirement savings plan
Employee assistance programs
Vacation pay
Sick pay
Performance bonus

Visa sponsorship

Not detected in the job text

Hiring contact

Holly Greenwood-Mosher

Keywords

Service administration
Billing
Order entry
Contract administration
SAP ERP
CRM
Microsoft Office
Excel
Word
Outlook
Teams
Innosoft
ISO standards
Process improvement
Workflow management
Customer care
Sales coordination
Data quality
Operations management
Performance coaching
Supply chain
Finance operations
Service contracts
Purchase orders
Digitalization
User acceptance testing
Business administration
Reporting
Escalation management
Quality assurance

Report this job