Sales Coordinator
- Toronto, ON, Canada
- North York, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
About Us
How many companies can say they’ve been in business for over 180 years?
Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 46,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
Location: This is a hybrid role that is located at our office in Toronto.
What’s the role?
The Sales Coordinator processes customer sales orders. Additionally, the Sales Coordinator provides invaluable support to our field sales team by managing enquiries about inventory levels, lead times, and logistics.
Sound Interesting?
Here’s What You’ll Do
The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.
We have amazing benefits to support you as an employee at ZEISS!
Your ZEISS Recruiting Team
Kyle Lota
As part of our recruitment process, we currently do not use Artificial Intelligence (AI) to assess applications or make hiring decisions. This job posting is for an existing vacancy.
Accommodation
ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
How many companies can say they’ve been in business for over 180 years?
Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 46,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
Location: This is a hybrid role that is located at our office in Toronto.
What’s the role?
The Sales Coordinator processes customer sales orders. Additionally, the Sales Coordinator provides invaluable support to our field sales team by managing enquiries about inventory levels, lead times, and logistics.
Sound Interesting?
Here’s What You’ll Do
- Promptly answer incoming internal and customer phone and email enquiries in English and French.
- Convert CRM sales quotations prepared and submitted by our field Sales representatives into sales orders placed with our factories.
- Act as liaison between Customers / Sales Rep’s / Factories / Logistics Providers to ensure successful execution of customer orders.
- Monitor open orders and provide timely communication and action until orders are closed.
- Coordinate with the Master Data team to ensure accuracy of the CRM databases.
- Help manage inventory levels to support sales initiatives and demonstration activities.
- Document sales orders and ensure compliance with SOP’s.
- Participate in continuous process improvement initiatives.
- Provide back-up to the Service Coordinators as needed.
- Other duties as required.
- Previous working experience in customer service, preferably in a technical environment.
- Must have excellent verbal and written communication skills in both English and French.
- Must be highly organized, be able to prioritize and manage time effectively.
- Working knowledge in MS Office applications Word, Excel, Powerpoint, etc.
- Experience working in an SAP system would be preferrable.
- Solid communication and interpersonal skills.
- Must be able to work closely with other departments.
- A post-secondary diploma or degree in business would be preferrable.
The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.
We have amazing benefits to support you as an employee at ZEISS!
- Medical
- Vision
- Dental
- RPP
- Employee Assistance Program
- Paid time off including vacation, personal, and sick days
- The list goes on!
Your ZEISS Recruiting Team
Kyle Lota
As part of our recruitment process, we currently do not use Artificial Intelligence (AI) to assess applications or make hiring decisions. This job posting is for an existing vacancy.
Accommodation
ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
More about this job
Responsibilities
Process customer sales orders by converting CRM quotations into factory orders, coordinating with customers, sales representatives, factories, and logistics providers. Monitor open orders, respond to enquiries, support inventory and database accuracy, document orders in compliance with procedures, and assist service coordinators as needed.
Requirements
Previous customer service experience, preferably in a technical environment, and excellent written and verbal communication skills in English and French are required. Candidates should be organized, able to prioritize and manage time, proficient with Microsoft Office, and comfortable collaborating across departments; SAP experience and a post-secondary business diploma or degree are preferred.
Skills
- Customer Service
- Sales Order Processing
- Customer Communication
- English Communication
- French Communication
- Order Coordination
- Inventory Management
- Logistics Coordination
- CRM
- SAP
- Microsoft Office
- Time Management
- Organization
- Interpersonal Communication
- Process Improvement
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Retirement Pension Plan
- Employee Assistance Program
- Paid Vacation
- Personal Days
- Sick Days
- Performance Bonus
Visa sponsorship
Not detected in the job text
Hiring contact
Kyle Lota
Categories
- Sales
- Customer Service & Support
- Administrative
- Logistics
- Manufacturing
Keywords
- Sales Coordination
- Customer Service
- Sales Orders
- CRM
- Sales Quotations
- SAP
- Microsoft Office
- Word
- Excel
- PowerPoint
- Inventory Management
- Order Monitoring
- Logistics
- Master Data
- Standard Operating Procedures
- Process Improvement
- Technical Environment
- Factory Coordination
- Customer Enquiries
- Demonstration Activities
- English
- French
- Manufacturing