Jobs in Canada

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Added 4 mins ago
U
Sr. Services Project Manager - Bilingual (French/English) / Gestionnaire principal(e) de projets de services - Bilingue (Français/Anglais)
UKG
Canada
- Full-time
Lead customer-facing implementations across the UKG Pro Suite, coordinating customer teams, UKG consultants, technical build teams, and other project resources.
Added 4 mins ago
T
Senior Manager, Software Development (Mobile Application)
Tangerine
Toronto, ON
- Full-time
With many years of technology experience, lead, coach and continuously advance the capabilities of the technology team ensuring we are identifying and building future technology skills &…
Added 4 mins ago
PC
Salesforce Business Analyst, Senior Associate
PwC Canada
Toronto, ON
- Full-time
Lead requirements gathering sessions with business and operational stakeholders
Added 4 mins ago
PC
Salesforce Business Analyst, Senior Associate
PwC Canada
Calgary, AB
- Full-time
Lead requirements gathering sessions with business and operational stakeholders
Added 4 mins ago
PC
Salesforce Business Analyst, Senior Associate
PwC Canada
Ottawa, ON
- Full-time
Lead requirements gathering sessions with business and operational stakeholders
Added 4 mins ago
LS
Senior Project Manager - Permanent - 19607
LRO Staffing
Ottawa, ON
- Full-time
Our private sector client, a fast-growing Ottawa manufacturer of secure, technically complex solutions for defence and government clients, is seeking a Senior Project Manager to join its…
Added 4 mins ago
PE
Intermediate Field Technician
PRI Engineering
Peterborough, ON
- Full-time
Real opportunity to grow client relationships and lead pursuits.
Added 4 mins ago
LS
Production Manager - Permanent - 19639
LRO Staffing
Ottawa, ON
- Full-time
Our private sector client, a well-established Ottawa manufacturer of custom precision sheet metal products and assemblies, is seeking an experienced Production Manager to oversee its…
Added 4 mins ago
SS
Sales Development Representative
Summit Search Group
Victoria, BC · Greater Victoria Metropolitan Area
- Full-time
Our client, a fast-growing, award-winning company in the clean technology and solar lighting space is looking for an Sales Development Representative to join their team in Victoria, BC. Our…
Added 4 mins ago
S
Lead Process Engineer
Sedgman
Vancouver, BC
- Full-time
As a Lead Process Engineer, you will provide technical leadership across multidisciplinary mining and mineral processing projects, guiding process engineering activities from early-stage…
Added 4 mins ago
D
Kitting Associate
Demant
Kitchener, ON
- Full-time
Must have 1+ years of experience in data entry in a Windows environment (with word processing and spreadsheet applications)
Added 4 mins ago
CM
Marketing Science Lead
Critical Mass
Toronto, ON
- Full-time
As the Marketing Science Lead, you will champion data science and measurement practices with everyone: across multidisciplinary agency teams, client teams, and anyone else you come across…
Added 4 mins ago
PC
Salesforce Business Analyst, Senior Associate
PwC Canada
Vancouver, BC
- Full-time
Lead requirements gathering sessions with business and operational stakeholders
Added 19 mins ago
Customer Support Representative
Zen Educate
Vancouver, BC
Location: Hybrid, Vancouver, BC (3 days in office/week)
Added 19 mins ago
HR
Beauty Advisor - Jo Malone London
Holt Renfrew
Toronto, ON
- Full-time
The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is…
Added 34 mins ago
WA
Associate Director, Content & Community
We Are Social
Toronto, ON
- $95,000 to $115,000 CAD / year
- Full-time
This is a client-facing role for someone who loves turning business challenges into compelling social-first strategies and creative opportunities. They know their platforms, keep their…
Added 34 mins ago
CI
Technical Business Analyst
Compugen Inc
Canada
- Full-time
…and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and…
Added 34 mins ago
C
Senior Specialist Regional Sales Representative (Montreal Central & South West)
CN
Quebec, QC
- Full-time
…sustainable and effective workload management, while supporting client-facing activities and new business prospecting across Canada and the United States…
Added 34 mins ago
HE
Ingenieur en conception matérielle HVCD/Hardware Design Engineer HVDC
Hitachi Energy
Montreal, QC · Saint-Laurent, QC
- Full-time
Minimum de 4 années d’expérience dans la préparation de dessins et de plans électriques à l’aide de logiciels de CAO électrique.
Added 34 mins ago
TS
Intermediate/Senior Electrical Design Engineer
TalentSphere Staffing Solutions
Barrie, ON
- Full-time
Support lead engineers on projects with electrical construction values exceeding $1 million.
Added 34 mins ago
BW
Health and Safety Instructor and Consultant
Build With Safety (Construction Workplace Safety Training Limited/ CWST)
Barrie, ON
- Other
…safety program development. Built on ethics, trust, and strong client partnerships, we exist to elevate workplace safety standards and protect workers every…
Added 34 mins ago
TD
Climbing Arborist/DZ License
The Davey Tree Expert Company
Chatham-Kent, ON · Chatham, ON
- Full-time
…based horticultural and environmental services with outstanding client service. The Davey Tree Expert Company provides research-driven tree services, grounds maintenance and environmental…
Added 34 mins ago
PH
Intake Hub Specialist
ParaMed Home Health Care
Toronto, ON
- Full-time
This is a newly created role within a centralized intake hub designed to improve customer experience and our emerging markets (non-core) service referrals. The Intake Hub Specialist will…
Added 34 mins ago
II
Vice President, Brand Health Tracking
Ipsos in Canada
Toronto, ON
- Full-time
Lead commercial discussions related to renewals, scope expansion, pricing strategy, and multi-year client partnerships.
Added 34 mins ago
GG
US Tax Manager
Grewal Guyatt LLP
Richmond Hill, ON
- $129,600 to $165,400 CAD / year
- Full-time
Work Schedule Requirement: Hybrid – four (4) days in office, one (1) day remote

Zen Educate

Customer Support Representative

Vancouver, BC, Canada

Hybrid

Apply on jobs.lever.co About employer

Applications open in a new tab.

Job details

Workplace: Hybrid
Work location: Location: Hybrid, Vancouver, BC (3 days in office/week)
Posting language: English
Posted: Nov 12, 2026

Original job description

\n\n

$53,000 - $53,000 a year

Job Title: Customer Support Representative

Location: Hybrid, Vancouver, BC (3 days in office/week)

Job Type: Full-time, 8:00-17:00 PCT & 9:00-18:00 DST

Salary: $53,000 CAD

Reports to: Customer Support Team Lead

👋 About the Role

We’re looking for a Customer Support Representative who cares as much about education as we do. Our mission is to ensure that no classroom is left without a leader, and this role is at the heart of making that happen every single day.

When a school is short-staffed, or a teacher is facing a last-minute hurdle during the morning rush, you are the person who steps in to help. This isn’t just about clearing a ticket queue; it’s about providing calm, expert guidance when it matters most. As we continue to scale, we need someone who thrives in a fast-paced environment and takes pride in solving real-world problems for our community. If you’re a high-energy communicator who loves taking ownership and wants to see the direct impact of your work on schools and educators, you’ll fit right in.

👋 About Zen Educate

Zen Educate is a technology company on a mission to change the world of education recruitment. Schools spend over $9bn a year on temporary educators, with over $2bn of that wasted on agency fees that take vital resources out of the classroom. By leveraging the latest technology, we’ve built a platform that helps schools pay less while educators earn more.

We believe every student deserves access to the best education possible. We wake up every day on a mission to care more about our schools, our educators, and the impact they have. Our Support team is the heartbeat of this mission. While our technology handles the matching, you are the human connection that ensures our schools and educators are supported, heard, and ready to succeed when it matters most.

This is your chance to join a high-growth tech company where your work has a direct social impact. We recently raised our Series B funding of $37m, the largest round in European EdTech last year, and we are expanding rapidly across the UK and US markets. We are a collaborative team that invests heavily in learning and development; if you’re willing to dive in and help us scale, the career growth opportunities here are endless.

🏗️ What You’ll Be Doing

Delivering Exceptional Support

Own the frontline communication with schools and educators via phone, email, and text, providing calm and efficient solutions when they need them most.
Manage the support inbox and internal channels with precision, ensuring every query is handled promptly and nothing falls through the cracks.

Driving Continuous Improvement

Contribute to our growing Knowledge Base, turning common questions into self-serve resources that empower our users and make our team more efficient.
Identify recurring pain points or trends in user queries and recommend process improvements that directly enhance the school and educator experience.

Collaborating Globally

Partner closely with our US-based teams to resolve complex issues, ensuring a seamless and consistent experience for our global community.
Document and escalate technical or systemic issues, working as the "eyes and ears" on the ground to help our product team prioritize what to fix next.

🧠 What We’re Looking For

Your Mindset

You are genuinely motivated by our mission to help schools and educators. You take personal pride in turning a user’s stressful morning into a success story.
You have a can-do attitude, with a bias for action, and you want to be part of a growing, motivated team.
You’re comfortable with ambiguity and enjoy the challenge of a fast-moving, scaling environment where things change quickly.
You’re the person who catches the small mistake before it becomes a big problem. You understand that in education, the details matter.

Your Skills

You can explain complex things simply. Whether you’re on a call with a head teacher or emailing an educator, your tone is always professional, empathetic, and clear.
You can keep a cool head when the inbox is busy, knowing exactly which fire to put out first without losing your focus.

Helpful to have but not essential 💥

You have a background in Customer Service or Success (especially in a tech-led environment).
You have experience in the education sector.
You’ve used support tools like Zendesk, Intercom, or HubSpot and are a Google Suite pro.

🌱 Growth & Development

As we scale, this role will grow with the business. You’ll have real ownership, regular feedback, and opportunities to stretch into new areas.

Ownership & Visibility: You’ll have real ownership over the school and educator experience, and your feedback will directly influence how we improve our platform and processes.

Continuous Learning: We are passionate about development. You’ll receive regular, honest feedback and have access to learning resources to sharpen your communication, technical, and problem-solving skills. Whether it’s mastering new support technology or becoming an expert in education policy, we invest in your professional toolkit.

Your Future Path: While we can’t predict exactly what the company will look like in two years, we can promise that new opportunities will constantly emerge as we scale. Successful members of our Support team often grow into:

Specialist Roles: Moving into Support Operations or Knowledge Management.
Leadership: Mentoring new hires and leading sub-teams as the department expands.
Cross-functional moves: Leveraging your deep product knowledge to transition into Customer Success or Operations.

We’re looking for someone who wants to do more than just "check tickets" We want someone who wants to grow with us.

🤝 Team & Culture

We are a collaborative, high-energy group that lives by the mantra "We Care More." At Zen, support isn’t a silo; we work closely with our US colleagues and product teams to solve problems in real-time.

We value transparency and curiosity. Decisions here are driven by data and frontline feedback. We don’t just operate within the system; we’re constantly trying to build a better one. You’ll be joining a team that celebrates wins together, supports one another during the busy morning rushes, and stays focused on the real-world impact we have on classrooms every day.

⭐ Benefits

18 days of PTO + 8 days of paid sick leave + US Federal holidays + option to purchase up to 5 additional days per year
Quarterly social budget
Health insurance

⚡ Hiring Process

Intro Call (15–20 mins): A brief chat with our Talent team to discuss your background, the role, and what you’re looking for in your next move.

Role-Focused Interview (60 mins): A deeper dive into your experience, skills, and motivations. This session ends with a mock phone call, giving you a chance to show us how you’d handle a typical school or educator query in real-time.

Values Conversation (30 mins): A final chat with the team focused on alignment with our mission and culture. It’s a great chance for you to ask us anything about life at Zen.

🚀 Ready to Apply

We welcome applicants with diverse backgrounds, and different experiences and perspectives - just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive atmosphere with a culture where people’s voices are heard, and all our team can look forward to coming to work.

We value and respect all differences in all people (seen and unseen). We believe in an environment with equal access to career development opportunities and actively encourage applications from BAME candidates.

If you require any reasonable adjustments during your interview process with us, please do let us know.

Due to the high volume of applications, we regret that we are unable to provide individual feedback on initial submissions.

Apply on jobs.lever.co About employer

More about this job

Responsibilities

Manage frontline communication with schools and educators via phone, email, and text to provide efficient solutions. Contribute to the knowledge base and identify process improvements to enhance the user experience.

Requirements

Candidates should have a can-do attitude and the ability to explain complex information simply. Experience in customer service or the education sector is preferred, along with proficiency in support tools like Zendesk or HubSpot.

Skills

Customer support
Communication
Problem solving
Time management
Zendesk
Intercom
HubSpot
Google Suite
Technical support
Relationship management
Empathy
Attention to detail

Benefits

18 days of PTO
8 days of paid sick leave
US Federal holidays
Option to purchase up to 5 additional days per year
Quarterly social budget
Health insurance

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
EdTech
Education Recruitment
Knowledge Base
Support Operations
Customer Success
Frontline Communication
Process Improvement
Technical Support
Zendesk
Intercom
HubSpot
Google Suite
Series B
Education Sector
Client Relations
Problem Solving
Data-driven
Collaboration

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Jobs in Canada