Jobs in Canada

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Added 4 mins ago
FA
Maintenance Control Supervisor
Flair Airlines
Toronto, ON
- Full-time
Provide technical guidance and support to MCC Controllers during unique, uncommon, or operationally challenging maintenance situations.
Added 4 mins ago
A
Mid-Market Implementation Specialist - Americas
Ashby
Canada
- Full-time
We're looking for a Mid-Market Implementation Specialist who excels at leading technically complex, hands on implementation projects for B2B SaaS customers. You'll own each implementation…
Added 4 mins ago
JP
Winter Student, Software Engineering
Jubilant Pharma Limited
Montreal, QC · Greater Montreal Metropolitan Area
- Internship
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Added 19 mins ago
CN
Waste Lifecycle Specialist
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- Full-time
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Added 20 mins ago
Customer Support Representative
Zen Educate
Vancouver, BC
Location: Hybrid, Vancouver, BC (3 days in office/week)
Added 34 mins ago
AD
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Active Dynamics Group
Toronto, ON · Scarborough, ON
- Full-time
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Inventory Demand Planning & Item Master Data Specialist
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- Full-time
…to the dedication of our employees and the ongoing trust and support of our…
Added 34 mins ago
SM
EPR Applications Analyst
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- Temporary
…instance to Sinai Health through a new shared EPR project. To support this next phase of work, we are looking to build capacity for both Unity’s ongoing EPR operations and the Sinai…
Added 34 mins ago
CI
Technical Business Analyst
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- Full-time
…leadership, Managed Services, business stakeholders, vendors, and technical teams to clarify requirements, map processes, coordinate initiatives, identify improvement opportunities, and…
Added 34 mins ago
C
Senior Specialist Regional Sales Representative (Montreal Central & South West)
CN
Quebec, QC
- Full-time
…developments, proactively identifying opportunities and risks to support profitable growth and long-term customer…
Added 34 mins ago
UO
Manager, Research and Analytic Services
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Calgary, AB
- Full-time
…integrated multidisciplinary team of professional, research and technical staff delivering applied research, evaluation, data and analytic services. The Manager works closely with the…
Added 34 mins ago
XO
Communications Specialist
Xtract One Technologies
Toronto, ON
- Temporary
For a Communications Specialist Xtract One offers an unparalleled growth opportunity. You will be instrumental in driving significant revenue growth by developing digital-first marketing…
Added 34 mins ago
AT
Implementation Specialist I
Alliance Technical Group
Calgary, AB
- Full-time
The Implementation Specialist I is an entry-level role responsible for learning the fundamentals of DAS Implementation and beginning to support the integration, configuration, and testing…
Added 35 mins ago
Principal Project Manager Rail Systems
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Calgary, AB
…contribute your perspective, and help shape better outcomes through technical excellence, innovation, and…
Added 35 mins ago
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Permits, Licences and Authorizations (PLA) Coordinator – Alto project / Cadence
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Montreal, QC
- Full-time
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Added 49 mins ago
A
Product Specialist
ABB
Saint-Jean-sur-Richelieu, QC
- Full-time
The work model is hybrid with a minimum of 2 days per week at the office
Added 1 hour ago
LC
Specialist, Flyer Production (12+ Month Contract)
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Toronto, ON
- Full-time
…perform basic functions and a willingness to further develop technical…
Added 1 hour ago
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Project Lead, Digital Development (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
Advise, guide and provide specialist expertise during the evaluation, planning or development of projects.
Added 1 hour ago
XO
Communications Specialist
XTRACT ONE
Toronto, ON
- Full-time
- Temporary
For a Communications Specialist Xtract One offers an unparalleled growth opportunity. You will be instrumental in driving significant revenue growth by developing digital-first marketing…
Added 1 hour ago
QP
Operations Manager, Industrial Operations East
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Mississauga, ON
- Full-time
…fast-paced environment, with a strong focus on collaboration, technical excellence, customer experience and developing others. You use operational data, technology and sound technical…
Added 1 hour ago
A
Product Specialist
ABB
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Full-time
The work model is hybrid with a minimum of 2 days per week at the office
Added 1 hour ago
TC
Total Rewards Specialist
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Montreal, QC
- Full-time
Experience Our Anchor Days: offering flexible work hours and freedom to work from home up to 2 days per week to help fit your lifestyle
Added 1 hour ago
Senior Payroll Specialist
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Added 1 hour ago
Manager, Federal Agencies & Marine Authorizations, Pacific Link
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…authorization strategy for the Project. This role will also support regulatory review and authorization activities for the marine terminal scope of the…
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SO
Work Management Specialist
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Our client is looking for a Senior Technical Staff resource to improve work readiness and long-range planning. Working under the Trilium Removal Facility (TRF) management, the incumbent…

Zen Educate

Customer Support Representative

Vancouver, BC, Canada

Hybrid

Apply on jobs.lever.co About employer

Applications open in a new tab.

Job details

Workplace: Hybrid
Work location: Location: Hybrid, Vancouver, BC (3 days in office/week)
Posting language: English
Posted: Nov 12, 2026

Original job description

\n\n

$53,000 - $53,000 a year

Job Title: Customer Support Representative

Location: Hybrid, Vancouver, BC (3 days in office/week)

Job Type: Full-time, 8:00-17:00 PCT & 9:00-18:00 DST

Salary: $53,000 CAD

Reports to: Customer Support Team Lead

👋 About the Role

We’re looking for a Customer Support Representative who cares as much about education as we do. Our mission is to ensure that no classroom is left without a leader, and this role is at the heart of making that happen every single day.

When a school is short-staffed, or a teacher is facing a last-minute hurdle during the morning rush, you are the person who steps in to help. This isn’t just about clearing a ticket queue; it’s about providing calm, expert guidance when it matters most. As we continue to scale, we need someone who thrives in a fast-paced environment and takes pride in solving real-world problems for our community. If you’re a high-energy communicator who loves taking ownership and wants to see the direct impact of your work on schools and educators, you’ll fit right in.

👋 About Zen Educate

Zen Educate is a technology company on a mission to change the world of education recruitment. Schools spend over $9bn a year on temporary educators, with over $2bn of that wasted on agency fees that take vital resources out of the classroom. By leveraging the latest technology, we’ve built a platform that helps schools pay less while educators earn more.

We believe every student deserves access to the best education possible. We wake up every day on a mission to care more about our schools, our educators, and the impact they have. Our Support team is the heartbeat of this mission. While our technology handles the matching, you are the human connection that ensures our schools and educators are supported, heard, and ready to succeed when it matters most.

This is your chance to join a high-growth tech company where your work has a direct social impact. We recently raised our Series B funding of $37m, the largest round in European EdTech last year, and we are expanding rapidly across the UK and US markets. We are a collaborative team that invests heavily in learning and development; if you’re willing to dive in and help us scale, the career growth opportunities here are endless.

🏗️ What You’ll Be Doing

Delivering Exceptional Support

Own the frontline communication with schools and educators via phone, email, and text, providing calm and efficient solutions when they need them most.
Manage the support inbox and internal channels with precision, ensuring every query is handled promptly and nothing falls through the cracks.

Driving Continuous Improvement

Contribute to our growing Knowledge Base, turning common questions into self-serve resources that empower our users and make our team more efficient.
Identify recurring pain points or trends in user queries and recommend process improvements that directly enhance the school and educator experience.

Collaborating Globally

Partner closely with our US-based teams to resolve complex issues, ensuring a seamless and consistent experience for our global community.
Document and escalate technical or systemic issues, working as the "eyes and ears" on the ground to help our product team prioritize what to fix next.

🧠 What We’re Looking For

Your Mindset

You are genuinely motivated by our mission to help schools and educators. You take personal pride in turning a user’s stressful morning into a success story.
You have a can-do attitude, with a bias for action, and you want to be part of a growing, motivated team.
You’re comfortable with ambiguity and enjoy the challenge of a fast-moving, scaling environment where things change quickly.
You’re the person who catches the small mistake before it becomes a big problem. You understand that in education, the details matter.

Your Skills

You can explain complex things simply. Whether you’re on a call with a head teacher or emailing an educator, your tone is always professional, empathetic, and clear.
You can keep a cool head when the inbox is busy, knowing exactly which fire to put out first without losing your focus.

Helpful to have but not essential 💥

You have a background in Customer Service or Success (especially in a tech-led environment).
You have experience in the education sector.
You’ve used support tools like Zendesk, Intercom, or HubSpot and are a Google Suite pro.

🌱 Growth & Development

As we scale, this role will grow with the business. You’ll have real ownership, regular feedback, and opportunities to stretch into new areas.

Ownership & Visibility: You’ll have real ownership over the school and educator experience, and your feedback will directly influence how we improve our platform and processes.

Continuous Learning: We are passionate about development. You’ll receive regular, honest feedback and have access to learning resources to sharpen your communication, technical, and problem-solving skills. Whether it’s mastering new support technology or becoming an expert in education policy, we invest in your professional toolkit.

Your Future Path: While we can’t predict exactly what the company will look like in two years, we can promise that new opportunities will constantly emerge as we scale. Successful members of our Support team often grow into:

Specialist Roles: Moving into Support Operations or Knowledge Management.
Leadership: Mentoring new hires and leading sub-teams as the department expands.
Cross-functional moves: Leveraging your deep product knowledge to transition into Customer Success or Operations.

We’re looking for someone who wants to do more than just "check tickets" We want someone who wants to grow with us.

🤝 Team & Culture

We are a collaborative, high-energy group that lives by the mantra "We Care More." At Zen, support isn’t a silo; we work closely with our US colleagues and product teams to solve problems in real-time.

We value transparency and curiosity. Decisions here are driven by data and frontline feedback. We don’t just operate within the system; we’re constantly trying to build a better one. You’ll be joining a team that celebrates wins together, supports one another during the busy morning rushes, and stays focused on the real-world impact we have on classrooms every day.

⭐ Benefits

18 days of PTO + 8 days of paid sick leave + US Federal holidays + option to purchase up to 5 additional days per year
Quarterly social budget
Health insurance

⚡ Hiring Process

Intro Call (15–20 mins): A brief chat with our Talent team to discuss your background, the role, and what you’re looking for in your next move.

Role-Focused Interview (60 mins): A deeper dive into your experience, skills, and motivations. This session ends with a mock phone call, giving you a chance to show us how you’d handle a typical school or educator query in real-time.

Values Conversation (30 mins): A final chat with the team focused on alignment with our mission and culture. It’s a great chance for you to ask us anything about life at Zen.

🚀 Ready to Apply

We welcome applicants with diverse backgrounds, and different experiences and perspectives - just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive atmosphere with a culture where people’s voices are heard, and all our team can look forward to coming to work.

We value and respect all differences in all people (seen and unseen). We believe in an environment with equal access to career development opportunities and actively encourage applications from BAME candidates.

If you require any reasonable adjustments during your interview process with us, please do let us know.

Due to the high volume of applications, we regret that we are unable to provide individual feedback on initial submissions.

Apply on jobs.lever.co About employer

More about this job

Responsibilities

Manage frontline communication with schools and educators via phone, email, and text to provide efficient solutions. Contribute to the knowledge base and identify process improvements to enhance the user experience.

Requirements

Candidates should have a can-do attitude and the ability to explain complex information simply. Experience in customer service or the education sector is preferred, along with proficiency in support tools like Zendesk or HubSpot.

Skills

Customer support
Communication
Problem solving
Time management
Zendesk
Intercom
HubSpot
Google Suite
Technical support
Relationship management
Empathy
Attention to detail

Benefits

18 days of PTO
8 days of paid sick leave
US Federal holidays
Option to purchase up to 5 additional days per year
Quarterly social budget
Health insurance

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
EdTech
Education Recruitment
Knowledge Base
Support Operations
Customer Success
Frontline Communication
Process Improvement
Technical Support
Zendesk
Intercom
HubSpot
Google Suite
Series B
Education Sector
Client Relations
Problem Solving
Data-driven
Collaboration

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Jobs in Canada