Jobs in Canada

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Added 4 mins ago
TU
Research Associate
The University of British Columbia
Kelowna, BC
- Full-time
The Research Associate will co-lead the day-to-day operation of Professor William L. Hughes’s laboratory in the School of Engineering at UBC Okanagan. Professor Hughes is a Tier 1 Canada…
Added 4 mins ago
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Sr. Services Project Manager - Bilingual (French/English) / Gestionnaire principal(e) de projets de services - Bilingue (Français/Anglais)
UKG
Canada
- Full-time
Lead customer-facing implementations across the UKG Pro Suite, coordinating customer teams, UKG consultants, technical build teams, and other project resources.
Added 4 mins ago
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Principal Data Engineer, User Success (Agentic Experiences)
Autodesk
Toronto, ON
- Full-time
Demonstrated ability to lead cross-functional technical initiatives, influence architecture, define engineering standards, and mentor engineers
Added 4 mins ago
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Principal Data Engineer, User Success (Agentic Experiences)
Autodesk
Toronto, ON
- Full-time
Demonstrated ability to lead cross-functional technical initiatives, influence architecture, define engineering standards, and mentor engineers
Added 4 mins ago
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Senior Manager, Software Development (Mobile Application)
Tangerine
Toronto, ON
- Full-time
With many years of technology experience, lead, coach and continuously advance the capabilities of the technology team ensuring we are identifying and building future technology skills &…
Added 4 mins ago
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Software Dev 2
IGT
Moncton, NB
- Full-time
At IGT, we're building a culture where people Innovate with Purpose, Compete Intensely & Win, Lead with Heart, Make It Matter, and Create Value. Grow your career while helping shape what's…
Added 4 mins ago
PC
Salesforce Business Analyst, Senior Associate
PwC Canada
Toronto, ON
- Full-time
Lead requirements gathering sessions with business and operational stakeholders
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Sales Manager
Landed
Remote, Canada
- $80,000 to $95,000 CAD / year
- Full-time
- Remote
…interview scheduling. Our intelligent matching and Generative AI technology connects candidates to employers, screening on 50+ data points – helping hire better candidates faster. LANDED…
Added 4 mins ago
PC
Salesforce Business Analyst, Senior Associate
PwC Canada
Calgary, AB
- Full-time
Lead requirements gathering sessions with business and operational stakeholders
Added 4 mins ago
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Managing Director, Investment Fund Finance
ATB Financial
Calgary, AB
- Full-time
…truly thrive. Our Leader DNA model sets the standard for how we lead people, drive business performance, and shape a dynamic future. This is the place for purpose-driven individuals ready…
Added 4 mins ago
PC
Salesforce Business Analyst, Senior Associate
PwC Canada
Ottawa, ON
- Full-time
Lead requirements gathering sessions with business and operational stakeholders
Added 4 mins ago
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Manager, Cybersecurity & Infrastructure Resilience - Corporate Services
Graham
Calgary, AB
- Full-time
Reporting to the Director, Cybersecurity & Technology Resilience, the Manager, Cybersecurity & Infrastructure Resilience leads Graham's operational IT resilience capabilities across…
Added 4 mins ago
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Opportunities Manager
Horizon Aircraft
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…meaningful purpose. We take pride in pushing the boundaries of technology and customer experience to deliver something that has never been done before. We are a fast-moving organization…
Added 4 mins ago
PE
Intermediate Field Technician
PRI Engineering
Peterborough, ON
- Full-time
Technical diploma in Civil Engineering Technology, Environmental Technology, or a related field (or equivalent field experience).
Added 4 mins ago
CI
Senior JAMF / Apple Endpoint Architect - Contract
Compugen Inc
Mississauga, ON
- Contract
About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think…
Added 4 mins ago
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Sales Development Representative
Summit Search Group
Victoria, BC · Greater Victoria Metropolitan Area
- Full-time
Our client, a fast-growing, award-winning company in the clean technology and solar lighting space is looking for an Sales Development Representative to join their team in Victoria, BC. Our…
Added 4 mins ago
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Part Time Seasonal Warehouse Associate
Wayfair
Mississauga, ON
- $21.5 to $22.62 CAD / hour
- Part-time
- Temporary
…for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If…
Added 4 mins ago
CM
Marketing Science Lead
Critical Mass
Toronto, ON
- Full-time
As the Marketing Science Lead, you will champion data science and measurement practices with everyone: across multidisciplinary agency teams, client teams, and anyone else you come across…
Added 4 mins ago
PC
Salesforce Business Analyst, Senior Associate
PwC Canada
Vancouver, BC
- Full-time
Lead requirements gathering sessions with business and operational stakeholders
Added 4 mins ago
Corporate Project Management Office - Senior Project Manager
Alberta Pensions Services Corporation
Edmonton, AB
…judgement make the difference. You know how to bring business and technology teams together, create momentum when priorities compete and help leaders make confident decisions. Whether you…
Added 19 mins ago
Customer Support Representative
Zen Educate
Vancouver, BC
Location: Hybrid, Vancouver, BC (3 days in office/week)
Added 19 mins ago
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Community Marketing Co-op
Kabam
Vancouver, BC
- Internship
Reporting to the Lead Community Manager, the Community Co-op will work closely with the Community and cross functional Marketing teams to learn to implement influential community and social…
Added 34 mins ago
AD
Global Logistics and Compliance Manager
Active Dynamics Group
Toronto, ON · Scarborough, ON
- Full-time
Lead inbound and outbound transportation across ocean, air, truckload, LTL, cross-border, parcel and expedited freight · Mexico / IMMEX & Cross-Border Compliance
Added 34 mins ago
CI
Technical Business Analyst
Compugen Inc
Canada
- Full-time
Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach…
Added 34 mins ago
K
Software Engineer II - Frontend - Developer Platform
Kraken
Canada
- Full-time
Lead tooling upgrades and migrations across teams, balancing long-term improvements with the practical needs of engineers shipping products

Zen Educate

Customer Support Representative

Vancouver, BC, Canada

Hybrid

Apply on jobs.lever.co About employer

Applications open in a new tab.

Job details

Workplace: Hybrid
Work location: Location: Hybrid, Vancouver, BC (3 days in office/week)
Posting language: English
Posted: Nov 12, 2026

Original job description

\n\n

$53,000 - $53,000 a year

Job Title: Customer Support Representative

Location: Hybrid, Vancouver, BC (3 days in office/week)

Job Type: Full-time, 8:00-17:00 PCT & 9:00-18:00 DST

Salary: $53,000 CAD

Reports to: Customer Support Team Lead

👋 About the Role

We’re looking for a Customer Support Representative who cares as much about education as we do. Our mission is to ensure that no classroom is left without a leader, and this role is at the heart of making that happen every single day.

When a school is short-staffed, or a teacher is facing a last-minute hurdle during the morning rush, you are the person who steps in to help. This isn’t just about clearing a ticket queue; it’s about providing calm, expert guidance when it matters most. As we continue to scale, we need someone who thrives in a fast-paced environment and takes pride in solving real-world problems for our community. If you’re a high-energy communicator who loves taking ownership and wants to see the direct impact of your work on schools and educators, you’ll fit right in.

👋 About Zen Educate

Zen Educate is a technology company on a mission to change the world of education recruitment. Schools spend over $9bn a year on temporary educators, with over $2bn of that wasted on agency fees that take vital resources out of the classroom. By leveraging the latest technology, we’ve built a platform that helps schools pay less while educators earn more.

We believe every student deserves access to the best education possible. We wake up every day on a mission to care more about our schools, our educators, and the impact they have. Our Support team is the heartbeat of this mission. While our technology handles the matching, you are the human connection that ensures our schools and educators are supported, heard, and ready to succeed when it matters most.

This is your chance to join a high-growth tech company where your work has a direct social impact. We recently raised our Series B funding of $37m, the largest round in European EdTech last year, and we are expanding rapidly across the UK and US markets. We are a collaborative team that invests heavily in learning and development; if you’re willing to dive in and help us scale, the career growth opportunities here are endless.

🏗️ What You’ll Be Doing

Delivering Exceptional Support

Own the frontline communication with schools and educators via phone, email, and text, providing calm and efficient solutions when they need them most.
Manage the support inbox and internal channels with precision, ensuring every query is handled promptly and nothing falls through the cracks.

Driving Continuous Improvement

Contribute to our growing Knowledge Base, turning common questions into self-serve resources that empower our users and make our team more efficient.
Identify recurring pain points or trends in user queries and recommend process improvements that directly enhance the school and educator experience.

Collaborating Globally

Partner closely with our US-based teams to resolve complex issues, ensuring a seamless and consistent experience for our global community.
Document and escalate technical or systemic issues, working as the "eyes and ears" on the ground to help our product team prioritize what to fix next.

🧠 What We’re Looking For

Your Mindset

You are genuinely motivated by our mission to help schools and educators. You take personal pride in turning a user’s stressful morning into a success story.
You have a can-do attitude, with a bias for action, and you want to be part of a growing, motivated team.
You’re comfortable with ambiguity and enjoy the challenge of a fast-moving, scaling environment where things change quickly.
You’re the person who catches the small mistake before it becomes a big problem. You understand that in education, the details matter.

Your Skills

You can explain complex things simply. Whether you’re on a call with a head teacher or emailing an educator, your tone is always professional, empathetic, and clear.
You can keep a cool head when the inbox is busy, knowing exactly which fire to put out first without losing your focus.

Helpful to have but not essential 💥

You have a background in Customer Service or Success (especially in a tech-led environment).
You have experience in the education sector.
You’ve used support tools like Zendesk, Intercom, or HubSpot and are a Google Suite pro.

🌱 Growth & Development

As we scale, this role will grow with the business. You’ll have real ownership, regular feedback, and opportunities to stretch into new areas.

Ownership & Visibility: You’ll have real ownership over the school and educator experience, and your feedback will directly influence how we improve our platform and processes.

Continuous Learning: We are passionate about development. You’ll receive regular, honest feedback and have access to learning resources to sharpen your communication, technical, and problem-solving skills. Whether it’s mastering new support technology or becoming an expert in education policy, we invest in your professional toolkit.

Your Future Path: While we can’t predict exactly what the company will look like in two years, we can promise that new opportunities will constantly emerge as we scale. Successful members of our Support team often grow into:

Specialist Roles: Moving into Support Operations or Knowledge Management.
Leadership: Mentoring new hires and leading sub-teams as the department expands.
Cross-functional moves: Leveraging your deep product knowledge to transition into Customer Success or Operations.

We’re looking for someone who wants to do more than just "check tickets" We want someone who wants to grow with us.

🤝 Team & Culture

We are a collaborative, high-energy group that lives by the mantra "We Care More." At Zen, support isn’t a silo; we work closely with our US colleagues and product teams to solve problems in real-time.

We value transparency and curiosity. Decisions here are driven by data and frontline feedback. We don’t just operate within the system; we’re constantly trying to build a better one. You’ll be joining a team that celebrates wins together, supports one another during the busy morning rushes, and stays focused on the real-world impact we have on classrooms every day.

⭐ Benefits

18 days of PTO + 8 days of paid sick leave + US Federal holidays + option to purchase up to 5 additional days per year
Quarterly social budget
Health insurance

⚡ Hiring Process

Intro Call (15–20 mins): A brief chat with our Talent team to discuss your background, the role, and what you’re looking for in your next move.

Role-Focused Interview (60 mins): A deeper dive into your experience, skills, and motivations. This session ends with a mock phone call, giving you a chance to show us how you’d handle a typical school or educator query in real-time.

Values Conversation (30 mins): A final chat with the team focused on alignment with our mission and culture. It’s a great chance for you to ask us anything about life at Zen.

🚀 Ready to Apply

We welcome applicants with diverse backgrounds, and different experiences and perspectives - just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive atmosphere with a culture where people’s voices are heard, and all our team can look forward to coming to work.

We value and respect all differences in all people (seen and unseen). We believe in an environment with equal access to career development opportunities and actively encourage applications from BAME candidates.

If you require any reasonable adjustments during your interview process with us, please do let us know.

Due to the high volume of applications, we regret that we are unable to provide individual feedback on initial submissions.

Apply on jobs.lever.co About employer

More about this job

Responsibilities

Manage frontline communication with schools and educators via phone, email, and text to provide efficient solutions. Contribute to the knowledge base and identify process improvements to enhance the user experience.

Requirements

Candidates should have a can-do attitude and the ability to explain complex information simply. Experience in customer service or the education sector is preferred, along with proficiency in support tools like Zendesk or HubSpot.

Skills

Customer support
Communication
Problem solving
Time management
Zendesk
Intercom
HubSpot
Google Suite
Technical support
Relationship management
Empathy
Attention to detail

Benefits

18 days of PTO
8 days of paid sick leave
US Federal holidays
Option to purchase up to 5 additional days per year
Quarterly social budget
Health insurance

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
EdTech
Education Recruitment
Knowledge Base
Support Operations
Customer Success
Frontline Communication
Process Improvement
Technical Support
Zendesk
Intercom
HubSpot
Google Suite
Series B
Education Sector
Client Relations
Problem Solving
Data-driven
Collaboration

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Jobs in Canada