Concierge
- AB, Canada
- Edmonton, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Minimum of 1 to 3 years of experience in customer service, hospitality, property management, or a similar role.
- Posting language
- English
- Posted
Original job description
Company Overview
Zen Residential Property Management is a distinguished and forward-thinking property management company dedicated to providing exceptional residential experiences to our tenants and property owners. With a commitment to excellence, innovation, and customer satisfaction, we have established ourselves as a trusted leader in the industry. Our mission is to create harmonious living environments that inspire comfort, convenience, and a sense of community.
Role Overview
As a Concierge at Zen Residential, you will play a key role in providing a welcoming and secure environment for residents, guests, and visitors in the residential community. Acting as the first point of contact, the Concierge is responsible for delivering outstanding customer service, ensuring building security, assisting with daily operations, and fostering a positive living environment for our residents.
Key Responsibilities: Resident and Guest Services
Zen Residential Property Management is a distinguished and forward-thinking property management company dedicated to providing exceptional residential experiences to our tenants and property owners. With a commitment to excellence, innovation, and customer satisfaction, we have established ourselves as a trusted leader in the industry. Our mission is to create harmonious living environments that inspire comfort, convenience, and a sense of community.
Role Overview
As a Concierge at Zen Residential, you will play a key role in providing a welcoming and secure environment for residents, guests, and visitors in the residential community. Acting as the first point of contact, the Concierge is responsible for delivering outstanding customer service, ensuring building security, assisting with daily operations, and fostering a positive living environment for our residents.
Key Responsibilities: Resident and Guest Services
- Greet and assist residents, guests, and visitors in a friendly and professional manner.
- Accept, log, and distribute mail, packages, and deliveries securely and efficiently.
- Manage visitor access, including logging guests and verifying permissions for entry.
- Assist with move-in and move-out processes, ensuring adherence to building policies and procedures.
- Handle resident complaints or concerns professionally, escalating issues when necessary.
- Conduct routine inspections of common areas and report any cleanliness or operational concerns.
- Conduct building tours for prospective residents as needed, particularly during periods of high leasing activity.
- Maintain accurate records of resident requests, interactions, service requests, and deliveries.
- Assist in managing amenity bookings and coordinating facility usage schedules.
- Support property management with administrative tasks such as data entry, reporting, and record-keeping.
- Assist vendors, contractors, and service providers with building access and scheduling.
- Monitor and control access to the building, ensuring security protocols are followed.
- Observe surveillance systems and report any suspicious activity or safety concerns.
- Maintain an up-to-date log of all incidents, service requests, and visitor activity.
- Respond to emergency situations (fire alarms, security breaches, medical incidents) and follow building safety protocols.
- Coordinate with security personnel and property management to ensure resident safety.
- Organize and promote resident events, social gatherings, and community-building activities.
- Maintain up-to-date information about local services, transportation, restaurants, and entertainment for resident reference.
- Distribute important notices, updates, and communications to residents as directed by management.
- High school diploma or equivalent required; post-secondary education in Hospitality, Business Administration, or a related field is an asset.
- Minimum of 1 to 3 years of experience in customer service, hospitality, property management, or a similar role.
- Previous experience as a concierge, front desk attendant, or customer service representative is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a proactive approach to conflict resolution.
- Ability to multitask and manage competing priorities in a fast-paced environment.
- High level of professionalism, discretion, and reliability.
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- Flexibility to work evenings, weekends, and holidays as required.
More about this job
Responsibilities
Welcome and assist residents, guests, and visitors; manage deliveries, visitor access, resident requests, amenity bookings, and administrative records. Monitor building security, respond to incidents, support property operations, and help foster community through resident events and communications.
Requirements
A high school diploma or equivalent is required; post-secondary education in hospitality, business administration, or a related field is an asset. The role requires 1–3 years of relevant experience, strong communication and problem-solving skills, professionalism, organization, and flexibility to work evenings, weekends, and holidays as needed.
Skills
- Customer Service
- Verbal Communication
- Written Communication
- Problem-Solving
- Conflict Resolution
- Multitasking
- Organization
- Attention To Detail
- Record-Keeping
- Access Control
- Incident Response
- Community Engagement
- Professionalism
- Discretion
- Reliability
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Hospitality
- Security & Safety
- Administrative
- Management & Leadership
Keywords
- Residential Property Management
- Concierge
- Customer Service
- Hospitality
- Resident Services
- Guest Services
- Visitor Access
- Access Control
- Building Security
- Mail And Package Handling
- Move-In And Move-Out Processes
- Complaint Resolution
- Common Area Inspections
- Building Tours
- Amenity Bookings
- Administrative Support
- Data Entry
- Record-Keeping
- Vendor Coordination
- Surveillance Systems
- Incident Reporting
- Emergency Response
- Safety Protocols
- Community Engagement
- Resident Events
- Property Operations