About Us:
ZenaTech is a Nasdaq-listed technology company focused on AI drone, Drone as a Service (DaaS), and Technology solutions for mission-critical applications for business and governments. We are dedicated to pushing the boundaries of drone applications across various industries, including defense, agriculture, logistics and commercial in applications like traffic management, wildfire response, environmental monitoring, border control and industrial inspections.
Overview:
As an Operations Implementation Specialist, you'll lead end-to-end implementations at branch locations, partnering with leaders and frontline teams to ensure successful deployment, adoption, and long-term sustainability. You'll work cross-functionally with Operations, Systems, Data, and Change Management teams to drive operational improvements and solve real-world challenges.
Responsibilities
- Lead end-to-end implementation projects across assigned branches, including assessment, planning, deployment, adoption, stabilization, and operational handoff.
- Coordinate the rollout of process improvements, operating standards, and system changes in partnership with Operations, Data, and Systems teams.
- Configure and support branch-level deployment of systems and workflows, ensuring solutions are implemented consistently and effectively.
- Train and support branch leaders, supervisors, and frontline employees on new processes, tools, and ways of working, in collaboration with the Change & Enablement Specialist.
- Work directly with branch managers and field teams to identify, troubleshoot, and resolve operational challenges that may impact implementation success.
- Build strong relationships with stakeholders at all levels to drive adoption and sustain change.
- Conduct post-implementation reviews and follow-up visits to verify adoption, address gaps, and reinforce operational standards.
- Monitor implementation outcomes, gather feedback from the field, and recommend improvements to processes, systems, and operating procedures.
- Provide ongoing feedback to leadership and project teams regarding branch-specific constraints, risks, and opportunities to improve future rollouts.
- Manage multiple implementation projects simultaneously while maintaining project timelines, priorities, and stakeholder expectations.
Requirements
- 5+ years of experience in implementation, operations leadership, program delivery, process improvement, field services, project management, or a related operational role.
- Proven experience leading multi-site implementations, rollouts, or operational transformation initiatives.
- Demonstrated ability to manage stakeholder resistance and drive adoption of new processes, systems, and operating standards.
- Strong stakeholder management and relationship-building skills, with the ability to influence branch leaders, supervisors, and frontline teams.
- Strong systems aptitude and experience working with ERP, field service management, workforce management, scheduling, or other operational technology platforms.
- Experience training end users and supporting organizational change initiatives.
- Excellent problem-solving skills with the ability to adapt implementation plans to real-world operational challenges.
- Ability to manage multiple priorities, projects, and deadlines in a fast-paced environment.
- Comfortable working directly with frontline employees, branch leadership, and skilled trades or licensed professionals.
- Willing and able to travel extensively to support branch implementations; this is not a hybrid or remote position.
Artificial Intelligence
We use artificial intelligence to review and screen applications and materials. However, every candidate we move forward with is reviewed and selected, and all final hiring decisions are made by a member of our hiring team.
“We are an equal opportunity employer committed to employment equity utilizing hiring practices on merit and business needs. We encourage applications from women, Indigenous peoples, persons with disabilities, members of visible minorities and all others of legally protected status.”
