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B&
Shop Administrator
Black & McDonald Limited
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- Full-time
…utility and maintenance services to government, industrial, commercial and institutional markets. The company currently operates across Canada, US and Bermuda with over 5,500 employees…
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ZenduIT

Customer Success & Growth Manager

Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Apr 28, 2027
Working hours: 40 hours/week
Posting language: English
Posted: Oct 30, 2026

Original job description

Customer Success & Growth Manager

Location: Mississauga, Ontario (hybrid) · Type: Full-time, permanent · Hours: 40 hours/week, Monday to Friday · Team: Customer Success · Travel: Regular travel to customer sites is required

Work arrangement: Hybrid, with at least 3 days a week in our Mississauga office and up to 2 days remote. For strong candidates based outside the Greater Toronto Area, we may consider a remote arrangement.

About ZenduIT / GoFleet / GoZen Intelligence

ZenduIT and GoFleet build technology that helps organizations run fleets and field operations: GPS tracking, driver safety, AI dash cameras, maintenance, compliance, asset monitoring and business intelligence. We are now building GoZen Intelligence, an AI-powered fleet intelligence platform that turns operational data into prioritized insights and actions.

About the role

You will own a book of fleet customers: their adoption, their outcomes, their renewal and their growth. You call customers before they call you, recover accounts that are drifting, and find where more of what we do would genuinely help them. This is not a support queue and not cold-calling. It is account ownership with real commercial accountability.

What you will do

Engage your accounts proactively, on a cadence set by value, adoption and risk.
Close the gap between what a customer bought and what they actually use.
Recover at-risk accounts: find the real cause, agree a plan and execute it.
Own renewal outcomes and raise risk early enough to act on it.
Spot expansion opportunities from how customers use the product and advance them to a decision.
Use AI daily for account research, call prep, usage analysis and follow-up, and check its work before it reaches a customer.
Turn customer feedback into internal action, and tell the customer when it changed something.

What we are looking for

3+ years in customer success, account management or another customer-facing commercial role.
Proven proactive outbound calling: you lead the conversation, including when the customer is unhappy.
Consultative discovery, objection handling and closing on a clear next step.
Comfort reading usage data and explaining it plainly to senior stakeholders.
Practical AI fluency applied to real work.
Legally entitled to work in Canada.
English required. Spanish is an asset for our Spanish-speaking accounts.
Telematics, fleet or IoT experience is an asset, not a requirement.

Compensation (CAD, annual base, tentative)

3–5 years: $65,000 – $85,000 + variable tied to retention and expansion
6–8 years: $80,000 – $105,000 + variable tied to retention and expansion
9–11 years: $95,000 – $125,000 + variable tied to retention and expansion

These ranges are tentative and will be finalized as we move through the hiring process, based on the level we hire for, assessed skills and internal equity.

Hiring process

Application → AI-assisted interview → Judgment and AI exercise → Live customer-call simulation (paid) → Final conversation

Use of AI in our hiring process. We use AI tools to help screen, assess and select applicants, and our first interview is conducted by an AI interviewer. People review every application and interview, and people make every hiring decision. If you would rather speak with a person, tell us and we will arrange it. This will not affect your application.

Diversity and inclusion. ZenduIT / GoFleet is an equal opportunity employer. We welcome applicants of every background, identity, age and ability, and we assess what you can do, not where you did it. Canadian work experience is not required.

Accommodation. Accommodations are available at every stage of recruitment, in line with the Ontario Human Rights Code and the AODA. Tell us what you need when you apply or at any point in the process. We keep this information confidential and use it only to arrange your accommodation.

Vacancy and response. This posting is for an existing vacancy. We will tell every interviewed candidate the outcome within 45 days of their last interview.

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More about this job

Responsibilities

Own a portfolio of fleet customers, driving product adoption, customer outcomes, renewals, and account growth through proactive engagement. Identify and recover at-risk accounts, advance relevant expansion opportunities, use AI to support account work, and relay customer feedback to internal teams.

Requirements

Requires at least 3 years of experience in customer success, account management, or another customer-facing commercial role, along with proactive calling, consultative discovery, objection handling, and closing skills. Candidates must be legally entitled to work in Canada, communicate in English, and be comfortable interpreting usage data and applying AI; Spanish and telematics, fleet, or IoT experience are assets.

Skills

Customer Success
Account Management
Proactive Outbound Calling
Consultative Discovery
Objection Handling
Closing
Customer Adoption
Account Recovery
Renewal Management
Expansion Sales
Usage Data Analysis
Stakeholder Communication
Artificial Intelligence
Customer Feedback Management
Telematics
Fleet Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
Fleet Management
Fleet Intelligence
GPS Tracking
Driver Safety
AI Dash Cameras
Maintenance
Compliance
Asset Monitoring
Business Intelligence
Artificial Intelligence
Customer Adoption
Customer Outcomes
Account Ownership
Proactive Outbound Calling
Renewal Management
Retention
Expansion
Usage Analysis
Consultative Discovery
Objection Handling
Customer Feedback
Telematics
IoT
Spanish

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