Jobs in Canada

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Added 2 mins ago
OC
Regional Sales Manager, Eastern Canada
Oatey Company
Newmarket, ON
- Full-time
As a Regional Sales Manager, you will build and foster strong customer relationships within a particular region. You will design strategies aimed at growing regional revenue by satisfying…
Added 2 mins ago
S
Outbound Selector
Sysco
ON · Sysco Southwestern Ontario
- Full-time
…distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the…
Added 2 mins ago
FN
Mortgage Underwriter, Third Party Residential Underwriting - BMBE
First National Financial LP
Calgary, AB
- Contract
Manager, Third Party Residential Underwriting
Added 2 mins ago
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Department Manager - Plumbing/Flooring/Appliances
RONA
Rouyn-Noranda, QC
- Full-time
…an environment where your leadership, drive and passion for customer service will be at the heart of our collective success. Build your career by contributing to an exceptional customer…
Added 2 mins ago
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Department Manager / Lumber Yard
RONA
Rouyn-Noranda, QC
- Full-time
…an environment where your leadership, drive and passion for customer service will be at the heart of our collective success. Build your career by contributing to an exceptional customer…
Added 2 mins ago
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Supervisor
RONA
Elmsdale, NS
- Full-time
…an environment where your leadership, drive and passion for customer service will be at the heart of our collective success. Build your career by contributing to an exceptional customer…
Added 2 mins ago
CL
Resident Advisor
Campus Living Centres
Brampton, ON
- Full-time
Must possess superior verbal communication skills · Must possess above average customer service skills
Added 17 mins ago
OR
Pricing, Communications and POS Lead
OSL Retail Services Inc
Mississauga, ON
- Other
…delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection,…
Added 17 mins ago
OR
Wireless Sales Associate - 3031 Etobicoke
OSL Retail Services Inc
Toronto, ON · Etobicoke, ON
- Other
…Canada's Top 50 Best Managed Companies, this is the place. Your success leads to our success, your growth leads to our…
Added 17 mins ago
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Learning Solutions Specialist - Hybrid (Ontario)
Sentrex Health Solutions
Markham, ON
- Full-time
What you need to ensure you are set up for success:
Added 17 mins ago
ZI
Client Success & Operations Manager
Zentrela Inc.
Hamilton, ON
- Full-time
Added 17 mins ago
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Store Manager - New Location!
Red Apple Stores ULC
Elk Point, AB
- Full-time
In this role, you’ll take the lead on the store’s day-to-day success - driving sales, hitting key targets, and keeping operations running smoothly. You’ll support and coach your team, keep…
Added 17 mins ago
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National Technical Services Manager, Ruminants
Brunel
Canada
- Full-time
As the National Technical Services Manager - Ruminants, you will play a key role in supporting the growth and success of our client’s ruminant business across Canada. Acting as a trusted…
Added 18 mins ago
RB
Branch Manager
Royal Bank of Canada
MB · WINKLER, Manitoba
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 18 mins ago
Delivery Practice Manager, Public Sector Professional Services
Amazon
Vancouver, BC
…people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical…
Added 32 mins ago
GC
Community Manager - Exterminauts | Gestionnaire de communauté Senior·e - Exterminauts
Game Companies
Montreal, QC
- Contract
As a Senior Community Manager, you will play a key role in building and growing our player community before and after launch. Working closely with internal teams and external publishing…
Added 32 mins ago
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Branch Manager
RBC
Winkler, MB
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 32 mins ago
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Maintenance Manager
Weyerhaeuser
ON · Kenora, ON
- Full-time
…knowledge, skills and training to effectively perform our jobs. Success is the responsibility of the collective team, and our Core Values and People Principles guide our business decisions…
Added 32 mins ago
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Logistics Manager
Stella-Jones
Shelburne, ON
- $87,900 to $109,900 CAD / year
- Contract
Plant Alignment: Collaborate actively with the Shelburne Plant Manager, Operations Supervisors, and Outside Sales Representatives (OSRs) to align daily dispatch with production throughput…
Added 32 mins ago
WW
Order Specialist
Weston Wood Solutions
Brampton, ON
- $55,000 to $70,000 CAD / year
- Full-time
…on-site role offers the opportunity to play a key part in keeping customer orders, supplier communication, and supply chain activity moving smoothly. Reporting to the Manager, Sourcing and…
Added 32 mins ago
RD
Branch Operations Assistant
RBC Dominion Securities
Niagara Falls, ON
- Full-time
Complete administrative tasks to help the Management team: manage office stationery orders, boardroom scheduling, and provide support to the Branch Operations Manager when needed.
Added 32 mins ago
HH
Gift Card Marketing Specialist
Home Hardware Stores Limited
St. Jacobs, ON
- Contract
…card offering and maximize sales opportunities. Led by the Manager, Loyalty, Credit & Gift Card, this position will best suit someone who can develop and execute marketing strategies as…
Added 32 mins ago
SL
Store Manager - Sofa Land
Sofa Land
AB · Edmonton, AB
- Full-time
The Store Manager is responsible for driving sales performance, fostering a high-energy and customer-focused retail environment, and ensuring that our team delivers an exceptional shopping…
Added 32 mins ago
D
Supply Planner
Dexter
AB · Edmonton, AB
- Full-time
…automated machining processes, Dexter has achieved over 65 years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer…
Added 32 mins ago
Plumbing & Electrical Manager
Reliance Home Comfort
Kingston, ON
By joining Reliance as a Operations Manager, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking…

Zentrela Inc.

Client Success & Operations Manager

Hamilton, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 10, 2027
Posting language: English
Posted: Nov 11, 2026

Original job description

Client Success & Operations Manager

Location: Hamilton, Ontario, Canada

Type: Full-time

Compensation: CA$70,000 - $85,000 annually + performance-based bonus

About the Role

At Zentrela, we're looking for an exceptional, people-oriented professional who genuinely enjoys helping others, building strong relationships, organizing complex activities, and making sure things get done correctly and on time.

Your mission will be to help our clients, research team, and business development team succeed by providing outstanding service, coordinating operations, solving problems, and keeping everyone connected and informed.

This is a hands-on position for someone who takes ownership, communicates proactively, and feels personally fulfilled when helping people and making things run smoothly.

Your 3 Ultimate Goals

1. Delight Our Clients

Make every client feel valued, supported, and confident in working with Zentrela. Build lasting relationships through excellent communication, responsiveness, and reliable service.

2. Keep Our Research Team Connected, Organized, and Happy

Help our research team collaborate effectively, stay organized, meet deadlines, and enjoy a positive, supportive working environment.

3. Help Our Business Team Build More Partnerships

Support our executives and business development team with the coordination, communication, documentation, and follow-up activities required to develop new business relationships and strengthen existing ones.

What You'll Be Responsible For

Client Success & Relationship Management

Serve as the main operational point of contact for clients.
Build strong, positive, and lasting client relationships.
Proactively communicate project updates, timelines, next steps, and deliverables.
Respond promptly to client questions, requests, and concerns.
Resolve misunderstandings and coordinate solutions to client-related issues.
Ensure clients consistently receive an exceptional experience.

Team Coordination & Operational Management

Coordinate team activities to ensure responsibilities are clear and tasks are completed correctly and on time.
Track research project milestones, deadlines, deliverables, and outstanding tasks.
Proactively remind team members of commitments and follow up until tasks are completed.
Identify and resolve logistical, operational, and communication challenges.
Help maintain a collaborative, positive, and supportive team environment.
Coordinate complex schedules, meetings, resources, and operational logistics.
Keep everyone informed and aligned on priorities, progress, and next steps.

Business & Administrative Operations

Prepare and coordinate agreements, contracts, NDAs, and other business documentation for review and signature.
Schedule client meetings, internal meetings, and video calls.
Prepare and send client invoices, monitor payments, and follow up on outstanding balances.
Coordinate vendor registration and onboarding within clients' procurement systems.
Process authorized payments to suppliers and service providers.
Purchase equipment, materials, and supplies needed by our team.
Maintain organized administrative records, documents, and operational systems.
Support day-to-day administrative needs of the executive and research teams.

Business Development & Partnership Support

Support our business development team in building and maintaining relationships with prospects, partners, and existing clients.
Coordinate introductory calls, follow-up meetings, and partner communications.
Track business development activities and ensure agreed next steps are completed.
Assist with preparing, organizing, and coordinating proposals, agreements, and other commercial documents.
Help ensure prospects and partners receive prompt, professional, and thoughtful service.

Who We're Looking For

You're someone who genuinely enjoys helping people and naturally takes responsibility for making things happen.

You have proven experience and confidence in:

Excellent communication: Communicating clearly, warmly, professionally, and proactively with clients, executives, and team members.
Outstanding planning and organization: Managing multiple projects, deadlines, people, and priorities without losing track of important details.
True passion for serving others: Finding satisfaction in helping clients, colleagues, and executives succeed.
Operational leadership: Coordinating people, setting expectations, resolving obstacles, and ensuring work is completed correctly and on time.
Relationship management: Understanding people, demonstrating empathy, handling difficult conversations, and resolving interpersonal challenges constructively.
Problem-solving: Taking initiative, making sound decisions, and finding practical solutions under pressure.
Business administration: Managing documentation, scheduling, invoicing, vendors, procurement, and other operational responsibilities.
Digital communication: Being highly comfortable with frequent, real-time communication through instant messaging, calls, email, and video meetings.

Communication & Availability

This role requires someone who enjoys working in a highly collaborative, responsive, and fast-moving environment.

You must be fully comfortable using instant messaging and calls as primary communication tools and maintaining strong availability throughout agreed working hours to assist the executive, research, and business development teams.

Occasional flexibility outside regular working hours may be required to support time-sensitive activities, with appropriate scheduling and arrangements.

What Success Looks Like

Our clients are delighted with Zentrela's professionalism, responsiveness, and service.
Our research team feels supported, connected, and well-organized.
Research projects are executed efficiently, with clear accountability and minimal avoidable delays.
Operational and administrative activities are completed accurately and on time.
Invoices are sent promptly, client payments are followed up, and procurement activities move smoothly.
Our executives spend less time managing administrative tasks, chasing updates, and resolving routine operational issues.
Our business development team receives reliable support to build and strengthen commercial relationships.

Above all: we're looking for someone who combines excellent communication, exceptional planning and organizational skills, dependable responsiveness, and a genuine passion for helping people.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage client relationships and communications while coordinating research team activities, project milestones, deadlines, and operational logistics. Handle administrative and business operations, including agreements, scheduling, invoicing, procurement, and support for business development and partnerships.

Requirements

The role calls for proven ability in client and relationship management, clear proactive communication, organization, operational coordination, and practical problem-solving. Candidates should be comfortable managing administrative tasks and maintaining responsive communication with clients, executives, and teams throughout agreed working hours.

Skills

Communication
Planning And Organization
Operational Leadership
Problem-Solving
Project Coordination
Team Coordination
Business Administration
Scheduling
Invoicing
Vendor Management
Procurement
Business Development Support
Documentation Management
Conflict Resolution
Digital Communication

Visa sponsorship

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Keywords

Client Success
Research Services
Project Coordination
Milestone Tracking
Deadline Management
Team Coordination
Operational Management
Business Administration
Business Development
Partnerships
Agreements
Contracts
Non-Disclosure Agreements
Invoicing
Payment Follow-Up
Vendor Registration
Procurement
Supplier Payments
Scheduling
Administrative Records
Client Communication
Problem-Solving
Relationship Management
Conflict Resolution
Proposal Coordination
Executive Support
Research Team Support
Video Meetings
Instant Messaging

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Jobs in Canada