Customer Service Representative
- Montreal, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Main Purpose of the role
The Customer Service representative will be responsible for answering various customer inquiries over the phone and through written email interactions with positivity and a Can-Do approach. The role requires you to answer questions relating to cargo, track and trace cargo movements, schedule inquiries, invoicing and solving at times complex issues for customers to ensure the timely reception / shipping of their cargo from all over the world.
Key Responsibilities
Requirements
The Customer Service representative will be responsible for answering various customer inquiries over the phone and through written email interactions with positivity and a Can-Do approach. The role requires you to answer questions relating to cargo, track and trace cargo movements, schedule inquiries, invoicing and solving at times complex issues for customers to ensure the timely reception / shipping of their cargo from all over the world.
Key Responsibilities
- Effectively manage incoming calls and provide excellent customer service by identifying and assessing customers’ needs and providing accurate, valid and complete information
- Responding to all types of queries via email and entering notes / making adjustments to customer profiles as needed in ZRM + coding call categories for tracking purposes.
Requirements
- High school diploma or general education degree (GED)
- One-year related experience and/or training; or equivalent combination of education and experience.
- Bilingual an asset but not required (English strong written and verbal a must)
- Computer Literacy (word, excel, outlook)
- Ability to maintain working hours in different time zones for back up on occasion (particularly Pacific Time Zone)
More about this job
Responsibilities
Handle customer inquiries by phone and email, providing accurate information about cargo, tracking, schedules, and invoicing. Resolve customer issues, update customer profiles and call records in ZRM, and support timely cargo receipt and shipment.
Requirements
Requires a high school diploma or GED and one year of related experience or an equivalent combination of education and experience. Strong written and verbal English, computer literacy with Word, Excel, and Outlook, and occasional flexibility to support different time zones are required; bilingual ability is an asset but not required.
Skills
- Customer Service
- Verbal Communication
- Written Communication
- Active Listening
- Customer Needs Assessment
- Problem Solving
- Email Support
- Call Management
- Cargo Tracking
- Schedule Inquiries
- Invoicing
- Customer Profile Management
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Time Zone Flexibility
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Transportation
- Logistics
Keywords
- Customer Service
- Customer Inquiries
- Phone Support
- Email Support
- Cargo
- Cargo Tracking
- Track And Trace
- Cargo Movements
- Scheduling
- Invoicing
- Issue Resolution
- Customer Profiles
- ZRM
- Call Categories
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Computer Literacy
- Written Communication
- Verbal Communication
- English
- Bilingual
- Time Zone Support
- Transportation
- Logistics
- Supply Chain