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MM
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Customer Service Representative
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Customer Service Representative - Bilingual (French)
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LC
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Overnight Customer Service Representative
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Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
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FB
Customer Service Representative
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CG
Lead, Operations
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Customer Service Representative
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The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is responsible for…
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Client Financial Services Agent
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Financial Services Representative - Universal Banker - Beaconsfield, QC
CIBC
Beaconsfield, QC · Saint-Louis, QC
- Full-time

ZIM

Business Development Representative

Toronto, ON, Canada

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Job details

Experience: 1 to 2 years tele-sales and or sales experience in the ocean shipping or related industry.
Posting language: English
Posted: Oct 8, 2026

Original job description

The mission of the Business Development Representative is to increase the company's revenues with new business, focusing on acquiring new small customers and generating profitable business for ZIM from that segment. In addition, the individual should identify areas of growth and potential opportunities, constantly work to increase sales contribution in designated areas of responsibility, and manage the defined sales process for assigned customers and prospects.

Major areas of responsibilities:

Perform outbound calls to potential new or unassigned or non-active customers and current customers
Prospect for best fit potential customers using various direct methods such as calling and indirect methods such as networking
Establish relationships with new customers and secure contracts with new customers to achieve assigned sales quotas and targets
Identify potential customer issues and solve them in collaboration with the sales/trade/CS team
Drive the entire sales cycle from initial customer engagement to closed sales
KPI- At least 5 new customers per month
KPI- Customer’s contribution will be above the average of the country per trade.
Analyze relevant customers and build a work plan to increase sales
Communicate closely with trade and cross-functional teams on market intelligence, service updates, customer challenges and opportunities
Identify competition’s products vs ZIM’s
Manage the sales process with potential and existing customers to maximize short- and long-term results
Build, maintain and manage relationships with customers in the assigned portfolio
Enter and update customer information in the database/CRM
Identify and pursue opportunities for cross-sell and up-sell to new and existing customers (VAS services) in the segment
Analyze customers' sales potential and plan activities to increase share of wallet
Develop strategic and tactic sales plans to accommodate personal and corporate goals
Forecast growth potential and proposed steps for growth in destinations that suits ZIM
Monitor and report sales goals/targets/KPIs in line with company’s objectives
Leverage the sales Smart Tools to support results achievements

Requirements

Key requirements:

Four year college or university program certificate preferred
1 to 2 years tele-sales and or sales experience in the ocean shipping or related industry.

Competencies:

Customer service approach (internal & external) - be most attentive and response positively to customer needs on time; Cooperate with the customer in an effective and efficient manner that will make the customer perceive you as a partner.
Communication skills – Able to communicate well with customers, deliver core messages that are clear and understandable, and lead to action
Problem Solving- identify the needs / problem source / anticipate potential problems
Proactivity – Anticipate future needs, changes or problems and take actions accordingly. Initiate new ideas and seek new opportunities
Team Player - Collaborating with other team members. Show commitment and respect to others. Actively listens and offers constructive feedback / opinion. Transparency – Willingly and openly shares information and experience with others aiming to improve the outcome
Business acumen - understand market trends, define initiatives and find top-notch solutions.

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More about this job

Responsibilities

The Business Development Representative is responsible for acquiring new small customers and generating profitable business for ZIM. They will manage the entire sales cycle, from initial prospecting and outbound calling to closing contracts and maintaining long-term customer relationships.

Requirements

Candidates should have 1 to 2 years of tele-sales or sales experience, preferably within the ocean shipping or related industry. A four-year college or university degree is preferred, along with strong communication, problem-solving, and proactive business skills.

Skills

Sales
Tele-sales
Prospecting
Business Development
Negotiation
Market Intelligence
Cross-selling
Up-selling
CRM
Communication
Problem Solving
Proactivity
Teamwork
Business Acumen
Strategic Planning

Visa sponsorship

Not detected in the job text

Keywords

Business Development
Sales
Ocean Shipping
Tele-sales
Prospecting
CRM
Market Intelligence
Cross-sell
Up-sell
VAS Services
Strategic Sales
Sales Quotas
Customer Engagement
Logistics
Networking
Business Acumen
Lead Generation
Account Management
Sales Cycle
Trade

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