Customer Service Representative
- Toronto, ON, Canada
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Job details
- Posting language
- English
- Posted
Original job description
Main purpose of the role
The Customer Service representative will be responsible for answering various customer inquiries over the phone and through written email interactions with positivity and a Can-Do approach. The role requires you to answer questions relating to cargo, track and trace cargo movements, schedule inquiries, invoicing and solving at times complex issues for customers to ensure the timely reception / shipping of their cargo from all over the world.
Key responsibilities
- Effectively manage incoming calls and provide excellent customer service by identifying and assessing customers' needs and providing accurate, valid and complete information
- Responding to all types of queries via email and entering notes / making adjustments to customer profiles as needed in ZRM + coding call categories for tracking purposes
Requirements
Requirements
- High school diploma or general education degree (GED)
- One-year related experience and/or training; or equivalent combination of education and experience
- Bilingual an asset but no required (English strong written and verbal a must)
- Computer Literacy (word, excel, outlook)
- Ability to maintain working hours in different time zones for back up on occasion (particularly Pacific Time one)
More about this job
Responsibilities
The Customer Service Representative will manage incoming calls and emails to assist customers with cargo tracking, scheduling, and invoicing inquiries. They are responsible for maintaining accurate customer records and resolving complex issues to ensure timely cargo movement.
Requirements
Candidates must have a high school diploma or GED and at least one year of related experience. Strong written and verbal English skills and computer literacy in Microsoft Office are required.
Skills
- Customer Service
- Phone Support
- Email Communication
- Cargo Tracking
- Invoicing
- Problem Solving
- Data Entry
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Time Management
- Communication Skills
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Logistics
- Administrative
Keywords
- Customer Service
- Cargo
- Logistics
- Invoicing
- Data Entry
- Microsoft Office
- Word
- Excel
- Outlook
- ZRM
- Tracking
- Communication
- Time Zones