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Added 27 mins ago
Member of Technical Staff 3- DataHub
Nutanix
Vancouver, BC
$132,000 to $198,000 CAD / year
Full-time
Partner with senior engineering staff to design, test, and enhance enterprise search and retrieval pipelines.
Added 27 mins ago
Senior Manager, Environmental Stewardship
Walmart Canada
Mississauga, ON
Full-time
Position Summary...The Senior Manager, Environmental Stewardship leads strategy, compliance, and execution for producer responsibility programs across Canada. This role is accountable for…
Added 29 mins ago
Health System Analyst (PS3 & PS4)
Government of Alberta
AB
Both positions report to the Manager, Health System Analysis and support evidence-informed decision-making across Alberta’s health system. Both positions transform complex health data into…
Added 29 mins ago
Manager - Lending Strategy
BMO
Toronto, ON · BMOPLACE
Full-time
As part of Unsecured Lending Strategy team, the Senior Manager translates data science innovation into practical strategy applications across acquisition, account management, exposure…
Added 29 mins ago
Lead Engineer - Facility Design
AESO
Calgary, AB · KPMG Tower
Full-time
Reporting to the Manager, Project Engineering, the Lead Engineer, Facility Design is a senior engineering role responsible for supporting transmission facility design and connection…
Added 43 mins ago
Software Development Manager, Ring Cloud Connectivity Org
Amazon
Toronto, ON
…delivering complex systems that process high-throughput real-time data and integrate with a broad ecosystem of connected devices. You'll hire, develop, and retain top engineering talent…
Added 57 mins ago
Scheduler
Multiplex
Toronto, ON
$110,000 to $120,000 CAD / year
Full-time
Review the project baseline schedule by meeting with Project Director, Project Manager and senior Superintendents.
Added 57 mins ago
Associate Project Manager
BGIS
Ottawa, ON
Full-time
You are renowned for your accomplishments as an associate project manager in the design and construction industry, as well as your ability to collaborate with senior management and build…
Added 1 hour ago
Project Manager - Electrical
Smith + Andersen
Winnipeg, MB
Smith + Andersen is a trusted, Canadian engineering firm, recognized for its multi-disciplinary expertise. With more than seven hundred employees across eleven offices in five provinces,…
Added 1 hour ago
Project Manager - Electrical
Smith + Andersen
Vancouver, BC
Smith + Andersen is a trusted, Canadian engineering firm, recognized for its multi-disciplinary expertise. With more than seven hundred employees across eleven offices in five provinces,…
Added 1 hour ago
Project Manager - Electrical, Tenant
Smith + Andersen
Toronto, ON
Smith + Andersen is a trusted, Canadian engineering firm, recognized for its multi-disciplinary expertise. With more than seven hundred employees across eleven offices in five provinces,…
Added 1 hour ago
Project Manager - Electrical
Smith + Andersen
Nanaimo, BC
Smith + Andersen is a trusted, Canadian engineering firm, recognized for its multi-disciplinary expertise. With more than seven hundred employees across eleven offices in five provinces,…
Added 1 hour ago
Project Manager - Electrical
Smith + Andersen
London, ON
Smith + Andersen is a trusted, Canadian engineering firm, recognized for its multi-disciplinary expertise. With more than seven hundred employees across eleven offices in five provinces,…
Added 1 hour ago
Project Manager - Electrical
Smith + Andersen
Hamilton, ON
Smith + Andersen is a trusted, Canadian engineering firm, recognized for its multi-disciplinary expertise. With more than seven hundred employees across eleven offices in five provinces,…
Added 1 hour ago
AI-Native Full Stack Developer - Senior Manager
Accenture
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Calgary, AB
Full-time
Strong knowledge of data management, ontologies, knowledge management, context engineering, loop engineering, or graph engineering.
Added 1 hour ago
Senior Manager – Utilities Advisory
Accenture
Toronto, ON
Full-time
As a Senior Manager in Accenture's Utilities practice, you'll work directly with utility clients to rethink how they plan, govern, and deliver capital programs - going beyond project…
Added 1 hour ago
Building Energy Coordinator (EIT)
City of Edmonton
AB · Edmonton, AB
Full-time
Partner with engineering, maintenance, asset management, utilities, and facility operators to establish EnMS processes, deliver employee training, and integrate ISO 50001 concepts into…
Added 1 hour ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
Technical Aptitude – Advanced level analytical skills with a demonstrated ability utilizing data to support decisions with empirical evidence. Capable of understanding engineering documents…
Added 1 hour ago
Senior Business Analyst – Cybersecurity & IT Resiliency
MatchBox Consulting Group
New Westminster, BC
Contract
Role: Provide senior business analysis support for a cybersecurity and IT resiliency program, working closely with the Program Manager and cross-functional teams. May also contribute to…
Added 1 hour ago
Manager, Payroll Operations & Control
University of British Columbia
Vancouver, BC
$9,599.75 to $14,385.5 CAD / month
Full-time
…to payroll, government and other external stakeholders. The Manager will liaise with senior faculty, staff, and teams within the Finance, Tax, Risk Management and Human Resources…
Added 1 hour ago
Senior GenAI Software Developer
BMO
Toronto, ON · FCP
Full-time
…Generative AI. We're looking for a passionate and innovative Senior GenAI Software Developer to join our growing team and help design, build, scale, and lead intelligent AI-powered…
Added 1 hour ago
Senior Advanced Quality Engineer - Mechanical
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
Full-time
The Senior Advanced Quality Engineer - Mechanical is a member of the Product Quality team, responsible for ensuring product quality on mechanical parts during the product development…
Added 1 hour ago
Sr. Manager, IT Audit
Open Text Corporation
Mississauga, ON
As the Senior Manager, IT Audit, you will play a critical role in strengthening OpenText's global technology risk and control environment. Reporting to the Director, IT Audit, you will lead…
Added 1 hour ago
Data Engineer II - CPB Data Curation
TD
Toronto, ON
Full-time
Provide a broad range of data engineering functions, including data modeling, data quality, data profiling, data acquisition and ingestion, extract, transform and load (ETL), metadata…
Added 1 hour ago
Senior Product Manager, PolicyCenter
Guidewire Software
Canada
Full-time
…many of the world's largest property and casualty insurers. As Senior Product Manager for PolicyCenter, you'll join the Policy product team - partnering with the Head of Policy and Billing,…

Zip

Senior Customer Success Manager - Technical Account Management

Remote, Canada

Job type: Full-time
Workplace: Remote
Experience: 8+ years relevant work experience working in customer-facing customer success, account management or strategic consulting organisation.
Posting language: English
Posted: Sep 22, 2026

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Original job description

About Zip

Zip is the AI platform for enterprise procurement - built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.

The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.

Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.

Your Role

We’re looking for a Senior Customer Success Manager (equivalent to a Technical Account Manager) to manage our rapidly growing customer base across all industries and customer segments from Growth to Enterprise customers. As a CSM, you’ll be able to work directly with engineering and product while also working with a variety of stakeholders as customers. As every business can benefit from our platform, you’ll also get exposure to different types of companies and industries. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees.

You will manage a portfolio of clients across all types of clients and be responsible for driving customer success. This role is ideal for you if you enjoy building, creative problem solving, and want to work with a world class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more.

You Will

Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.
Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices.
Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.
Manage customer health based on data-driven adoption metrics.
Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations.
Train and empower customers to be product specialists to become increasingly self-sufficient for their organization.
Partner with Sales to manage renewals to achieve target NRR.
Continuously improve Customer Success assets and processes. We’re an early stage company, we want people who are excited to build and motivated to up-level the status quo!

Qualifications

8+ years relevant work experience working in customer-facing customer success, account management or strategic consulting organisation. B2B SaaS experience in a high-paced environment is a benefit
1+ year in an implementation role, such as Solutions Consultant, Implementation Manager, etc
Procurement experience (procurement, sourcing, or vendor management background) and / or familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools
Excellent interpersonal skills and ability establish quick rapport and trust with customers
Strong project management skills to manage a dynamic customer portfolio.
Creative problem solver while being attentive to details
Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.)
Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality)

Nice to Haves

Experience with SaaS workflow management tools (low code / no code configuration)
Procurement, legal, financial, or IT systems background (fluency or exposure)
Experience working in a top tier consulting firm or have an MBA

Perks & Benefits

At Zip, we’re committed to providing our employees with everything they need to do their best work.

📈 Start-up equity
🦷 Full health, vision & dental coverage
🚍 Commuter benefit
🚠 Team building events & happy hours
🌴 Flexible PTO
💻 Apple equipment plus home office budget

We're looking to hire Zippers and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

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More about this job

Responsibilities

Manage a portfolio of clients to drive customer success, adoption, and loyalty while acting as a trusted procurement advisor. Partner with product and engineering teams to translate customer business needs into effective solutions.

Requirements

Requires 8+ years of experience in customer success, account management, or strategic consulting with a background in B2B SaaS. Familiarity with procurement technologies and strong project management skills are essential for this role.

Skills

Customer success
Account management
Strategic consulting
B2B SaaS
Procurement
Sourcing
Vendor management
Project management
Workflow efficiency
Technical account management
Stakeholder management
Data-driven adoption
Product implementation
Problem solving
Relationship building

Benefits

Start-up equity
Full health coverage
Vision coverage
Dental coverage
Commuter benefit
Team building events
Happy hours
Flexible PTO
Apple equipment
Home office budget

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Procurement
Customer Success
Account Management
Strategic Consulting
Netsuite
Coupa
Workday
CLM
GRC
JIRA
ServiceNow
Workflow Management
Implementation
Solutions Consultant
Enterprise
AI Platform
Project Management
Stakeholder Management
Renewals
NRR
Data-driven
Adoption
Business Process
MBA

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