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Zip

Solutions Manager

  • Toronto, ON, Canada

Full-time

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Job details

Job type
Full-time
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Posting language
English
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Original job description

About Zip

Zip is the AI platform for enterprise procurement - built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.

The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.

Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.

You Will

  • Lead onboarding for new enterprise customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems
  • Responsible for leading the end-to-end implementation for new enterprise customers -- roll up your sleeves and build out the customer’s processes from scratch
  • Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip
  • Proactive project management across many customers, to manage requirements and tasks across onboardings
  • Delegate and oversee project-related activities to supporting solutions and technical consultants.
  • Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers
  • Do whatever it takes to make customers happy + successfully onboard them as quickly as possible
  • Continuously improve the post-sales processes to help our customers accelerate the time to value


Qualifications

  • 8+ years’ experience working in one of the following roles: Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company
  • Experience leading enterprise-wide (ideally global) P2P or ERP implementations.
  • Fantastic communication skills
  • Extreme attention to detail and pride yourself in being incredibly proactive
  • Experience working with product and engineering teams
  • You’re able to push back and still make people happy
  • Very comfortable with software configuration (not necessarily technical skills, which would be a plus)
  • Willing to do whatever it takes to make Zip and its customers happy.


Perks & Benefits

At Zip, we’re committed to providing our employees with everything they need to do their best work.

  • 📈 Start-up equity
  • 🦷 Health, vision & dental coverage
  • 🚠 Team building events & happy hours
  • 🌴 Flexible PTO
  • 💻 Apple equipment plus home office budget


We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
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Responsibilities

Lead the end-to-end implementation and onboarding process for new enterprise customers by configuring the product to solve specific business problems. Collaborate with product and engineering teams to manage customer requests and improve post-sales processes to accelerate time to value.

Requirements

Requires 8+ years of experience in procurement management, ERP/P2P consulting, or B2B SaaS stakeholder management. Candidates must have a proven track record of leading global enterprise-wide P2P or ERP implementations and possess strong communication skills.

Skills

  • Enterprise Onboarding
  • Project Management
  • Software Configuration
  • Stakeholder Management
  • P2P Implementation
  • ERP Implementation
  • Customer Training
  • B2B SaaS
  • Procurement
  • Sourcing
  • Cross-functional Collaboration
  • Process Optimization

Benefits

  • Start-up Equity
  • Health Insurance
  • Vision Insurance
  • Dental Insurance
  • Team Building Events
  • Happy Hours
  • Flexible PTO
  • Apple Equipment
  • Home Office Budget

Visa sponsorship

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Categories

  • Software
  • Consulting
  • Management & Leadership
  • Technology
  • Customer Service & Support

Keywords

  • AI Platform
  • Enterprise Procurement
  • P2P
  • ERP
  • B2B SaaS
  • Software Configuration
  • Implementation
  • Onboarding
  • Project Management
  • Sourcing
  • Procurement
  • Enterprise Software
  • Stakeholder Management
  • Customer Success

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