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Added 49 mins ago
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Analyste d’affaires – Services bancaires aux entreprises
CGI
Montreal, QC
- Full-time
CGI Montréal is looking for a Business Analyst to analyze and improve commercial banking processes, particularly in the areas of lending, credit origination, and cash management. In this…
Added 1 hour ago
NE
Sales Operations Analyst
Nexus Energy
Toronto, ON
- Contract
Strong analytical skills with advanced experience in Excel, including building and maintaining VBA macros for automation and reporting.
Added 2 hours ago
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Application Support Analyst
Altis
Kamloops, BC
- $40 to $55 CAD / hour
- Contract
…This is an excellent opportunity for an early-career Systems Analyst who is eager to build technical expertise while contributing to meaningful, high-impact technology…
Added 3 hours ago
AA
Project Management Analyst
August Advisors
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Project Management Analyst will play a key role at August Advisors, working at the intersection of alternative asset management, capital raising, and operational execution. The role…
Added 4 hours ago
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DCN Project Controls System Analyst
SLB
Calgary, AB
- Full-time
The Project Controls System Analyst supports the Project Controls organization by administering, configuring, integrating, and continuously improving the digital toolset and data workflows…
Added 4 hours ago
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Business Systems Analyst (Dynamics 365 BC)
Yochana
Mississauga, ON
- Contract
Role: Business Systems Analyst (Dynamics 365 BC) - Hybrid Mississauga
Added 4 hours ago
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Senior Databricks Data Platform Engineer
Brillio
Canada
- Contract
As a Senior Databricks Data Platform Engineer, you will own the engineering, automation, and day-to-day health of our enterprise Databricks Lakehouse platform. This is a platform-first…
Added 4 hours ago
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Marketing Business Systems Analyst
Fantuan 饭团
Toronto, ON
- Full-time
Analyze existing CRM, marketing automation, and campaign management systems; identify functional gaps; and work with technical teams to define and implement system improvements.
Added 5 hours ago
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Supply Chain Data Analyst
Convergint
Calgary, AB
- Full-time
Job Description: Convergint is looking for a team-oriented, results-driven, Supply Chain Data Analyst, to join our amazing culture. As the Supply Chain Data Analyst, you will be responsible…
Added 5 hours ago
E
System Test Analyst
Ericsson
Ottawa, ON
- Full-time
The role of System Test Analyst is located in Ottawa. Ericsson promotes and supports a hybrid workplace environment. This is a full-time, and permanent based position within the Systems,…
Added 6 hours ago
1P
Automation Quality Assurance Analyst
10 Percent Recruiting Ltd.
AB · Alberta, Canada
- Contract
Job Title: Automated Quality Assurance Analyst
Added 6 hours ago
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Senior Finance Analyst
TD
Toronto, ON
- Full-time
Champion automation, process simplification, and reporting enhancements to increase efficiency, improve insight generation, and reduce reporting cycle times.
Added 6 hours ago
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Product Control Analyst
TD
Toronto, ON
- Full-time
The Product Control Analyst provides independent oversight of balance sheet, profit and loss (P&L), revenue attribution, fair value, and valuation-control processes for TD Securities…
Added 6 hours ago
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Engineer I
TD
Mississauga, ON · Toronto, ON
- Full-time
Promote and drive automation opportunities when and where possible.
Added 6 hours ago
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Engineer I
TD
Toronto, ON
- Full-time
Promote and drive automation opportunities when and where possible.
Added 6 hours ago
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Manager, Business Analyst - CHAPS / High-Value Payments
Cognizant
Toronto, ON
- Full-time
As a Manager, Business Analyst - CHAPS / High-Value Payments, you will make an impact by translating complex UK high-value payment and regulatory requirements into clear business and…
Added 6 hours ago
Amazon Finance Rotational Program (AFRP) - Operations Finance, Early Career - 2027
Amazon
Toronto, ON
What does it look like to be an Operations Finance partner for a $350 billion and growing startup? Exciting technology, automation and a fast pace environment attract some of the brightest…
Added 6 hours ago
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Senior Business Program Analyst
TD
Toronto, ON
- Full-time
…process improvement using Lean Six Sigma assessments and AI and automation tools across the Wealth businesses, as well as identifying continual improvement…
Added 7 hours ago
AW
Senior Quality Assurance Automation Engineer
Agilus Work Solutions
Toronto, ON
- $55 to $60 CAD / hour
- Contract
🚨 We're Hiring: Senior QA Automation Analyst / QE Lead
Added 7 hours ago
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Senior Treasury Liquidity Measurement Analyst
TD
Toronto, ON
- Full-time
…driver-based commentary while strengthening data, tooling, automation and…
Added 7 hours ago
K
Sales Operations Analyst - Payward Services
Kraken
Remote, Canada
- Full-time
- Remote
As the first dedicated Sales Operations Analyst on the team, you’ll support Business Development across PWS and xStocks so our salespeople can spend their time selling. You’ll run RFP and…
Added 7 hours ago
O
Lead Revenue Operations Analyst
OpenText
Richmond Hill, ON
- Full-time
OpenText is seeking a Lead Revenue Operations Analyst to join our growing Support Revenue Operations team, acting as a key financial partner focused on adding value to the business. This…
Added 8 hours ago
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Senior Associate SIEM Implementation
PwC
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Proficiency in scripting languages such as Python, PowerShell, and Bash for automation and data processing.
Added 8 hours ago
LH
Business Analyst
LGI Healthcare Solutions Santé Inc.
Montreal, QC
- Full-time
The Business Analyst contributes to the analysis of business needs and the functional design of digital solutions tailored to clients and users. Working with Product and Technology teams…
Added 8 hours ago
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[Disney Dreamlight Valley PC/Console] Analyste de données sénior - Senior Data Analyst
Gameloft
Montreal, QC
- Full-time
Gameloft Montreal is looking for a Senior Data Analyst to join the team working on Disney Dreamlight Valley, a cross-platform hybrid life-sim/adventure game!

Zodiac Solutions, Inc

Application Support Analyst – Front Office Technology at Mississauga, ON (Hybrid)

Mississauga, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Role: Application Support Analyst – Front Office Technology

Location: Mississauga, ON (3 days hybrid)

Contract/Fulltime

Responsibilities:

Provide L1/L2 application support for Front Office platforms supporting deal capture, trade booking, lifecycle events, and portfolio credit analytics, ensuring stable operation and timely service restoration.
Perform incident intake, triage, impact assessment, and prioritization; resolve issues at L1/L2 where possible and escalate to L3/engineering/infrastructure with clear diagnostics, evidence, and reproduction steps.
Execute ITIL-aligned Incident, Problem, and Change Management processes, ensuring adherence to SLAs/OLAs and consistent stakeholder communications.
Use ServiceNow (or equivalent) to manage incidents/requests/changes end-to-end, including accurate updates, handoffs, approvals, and closure documentation.
Troubleshoot functional and technical issues impacting trade booking and lifecycle flows (e.g., booking validations, lifecycle amendments, cancel/correct, and downstream confirmations/settlement integrations), coordinating with upstream/downstream teams as needed.
Support operational stability of portfolio credit analyticsworkflows by investigating calculation breaks, data refresh issues, and feed/interface failures, coordinate resolution and preventive fixes through problem management.
Diagnose and validate data issues using SQL (reconciliation, break analysis, anomaly identification) to isolate root symptoms and accelerate resolution.
Perform Linux-based troubleshooting (log review, job/process checks) to identify failure points and provide actionable escalation context to engineering and infrastructure teams.
Monitor and support batch/scheduled processing and critical operational checks; manage reruns/recovery steps and ensure timely completion of daily cycles.
Assist with deployments, releases, and environment upgradesacross DEV/UAT/PROD, including pre-release validation (smoke checks) and post-release monitoring; exposure to CI/CD practices is a plus.
Track defects, enhancements, and operational work items in Jiraand maintain knowledge assets and technical documentation in Confluence.
Develop and maintain runbooks and repeatable procedures for common support scenarios and recovery actions to reduce MTTR (mean time to recover) and improve consistency.
Create lightweight automation utilities using Python / PowerShell / Shell scripting to streamline repetitive support tasks and improve operational controls.
Provide clear stakeholder communications during incidents and changes, including status updates, business impact summaries, and post-incident reporting/trend insights when required.

Requirements:

Experience in application support, production support, technology operations, or a similar L1/L2 support role.
Understanding of financial markets, Investment Banking, Capital Markets, or Front Office technology environments.
Working knowledge of trade booking, deal capture, trade lifecycle, confirmations, settlement, or related financial services workflows.
Experience supporting business-critical applications in a controlled production environment.
Practical knowledge of Incident, Problem, and Change Management processes.
Experience using ServiceNow or a similar ITSM platform.
Experience with SQL for data investigation, reconciliation, and issue analysis.
Working knowledge of Linux/Unix environments and command-line troubleshooting.
Experience with application logs, batch processing, scheduled jobs, interfaces, and operational monitoring.
Familiarity with Jira and Confluence.
Strong analytical and problem-solving skills.
Ability to communicate clearly with business users, technology teams, engineering teams, and infrastructure teams.
Ability to manage multiple priorities while working effectively during time-sensitive incidents.
Strong attention to detail and commitment to operational controls, documentation, and service quality.

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More about this job

Responsibilities

Provide L1/L2 support for front-office trading and portfolio credit analytics applications, including incident triage, troubleshooting, batch recovery, and coordination with engineering and infrastructure teams. Support releases and operational controls, maintain runbooks and documentation, automate repetitive tasks, and communicate incident status and impact to stakeholders.

Requirements

Candidates should have experience in application or production support, preferably in financial markets or front-office technology, and understand trade booking and lifecycle workflows. They should be proficient in ITSM processes and tools, SQL, Linux troubleshooting, logs and batch operations, and communicate effectively while managing time-sensitive priorities.

Skills

Application Support
Production Support
Incident Management
Problem Management
Change Management
ServiceNow
SQL
Linux
Trade Booking
Trade Lifecycle Support
Batch Processing
Operational Monitoring
Jira
Confluence
Python
Shell Scripting

Visa sponsorship

Not detected in the job text

Keywords

Front Office Technology
Financial Markets
Investment Banking
Capital Markets
Deal Capture
Trade Booking
Trade Lifecycle
Portfolio Credit Analytics
Incident Management
Problem Management
Change Management
ITIL
ServiceNow
SQL
Linux
Unix
Application Logs
Batch Processing
Scheduled Jobs
Operational Monitoring
Jira
Confluence
Python
PowerShell
Shell Scripting
CI/CD
Service-Level Agreements
Confirmations
Settlement
Production Support

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