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Added 2 hours ago
WK
Revenue Growth Analyst - Contractor
WK Kellogg
Mississauga, ON
- Part-time
…price and trade promotion optimization. The Revenue Growth Analyst will support the development of WK Kellogg expertise in pricing analytics to lead the development of our price pack…
Added 2 hours ago
V
Senior Analyst, Sales Reporting
Vale
Canada
- Full-time
You are a highly analytical and business-focused professional who enjoys turning complex commercial data into meaningful insights. You have a strong attention to detail, thrive in…
Added 3 hours ago
VB
Senior Financial Analyst (12-Month Contract)
Vaco by Highspring
Toronto, ON
- Contract
Our client is looking for a Senior Financial Analyst with a strong background in financial reporting for a 12-month contract. The role will require working in office, in the downtown…
Added 3 hours ago
SG
Cashflow Modeling Analyst – ABS, Toronto, CA or Denver, CO
S&P Global
Toronto, ON
- Full-time
At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so…
Added 3 hours ago
AI
Analyst, Total Rewards (Non-Union)
Alectra Inc.
Woodbridge, ON
- Full-time
The Analyst, Total Rewards conducts detailed compensation analysis, develops data-driven insights and recommendations, and maintains dashboards and reporting to support informed…
Added 4 hours ago
C
Compliance Analyst
Clarity
Vancouver, BC
- $75,000 to $100,000 CAD / year
- Full-time
As a Compliance Analyst at Clarity, you will support the day-to-day work that keeps our broker-dealer and investment adviser compliant. You will start with defined, process-driven tasks and…
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MM
Supply Chain Analyst
MTU Maintenance Canada
Delta, BC
- Full-time
The Supply Chain Analyst supports the efficiency and effectiveness of MTU Maintenance Canada's supply chain operations through data analysis, reporting, and continuous process improvement.…
Added 4 hours ago
R
Business Analyst - Expert
Raise
Toronto, ON
- Full-time
…predictive, and prescriptive analytics, to extract actionable insights from client behaviours and business trends, both internal and external. Apply advanced machine learning algorithms and…
Added 4 hours ago
II
Analyste de Recherche/Research Analyst, Channel Performance
Ipsos in Canada
Montreal, QC
- Full-time
The Research Analyst core responsibility is to handle full range of projects under the direction of the senior research team. While the position is entry-level, the expectation is that a…
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Marketing Financial Planning and Analysis Analyst
Pembina Pipeline Corporation
Calgary, AB
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UW
Research, Planning & Measurement Analyst
United Way Winnipeg
Winnipeg, MB
- Full-time
The Research, Planning and Measurement Analyst plays an important role in helping United Way Winnipeg understand community needs, identify emerging issues, and make informed decisions that…
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UO
Supply Chain Analyst, Supply Chain Management
University of Calgary
Calgary, AB
- Full-time
Translate data into clear insights and recommendations for procurement teams and stakeholders.
Added 5 hours ago
R
Senior Data Analyst, New Products
Remitly
Burnaby, BC
- Full-time
The Senior Data Analyst, Fraud (New Products) will be part of Remitly's Identity & Trust Analytics Team, reporting to the Senior Manager, Fraud Program and Analytics. As a senior individual…
Added 5 hours ago
E
Senior Financial Planning Analyst
ecobee
Toronto, ON
- Full-time
…finance operations run smoothly and that we provide actionable insights to business leaders across the company. We love to leverage each other's skills to solve problems, learn, and create…
Added 5 hours ago
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Financial Planning Analyst
ecobee
Toronto, ON
- Full-time
Strong financial modelling skills and ability to translate numerous data points into actionable and easy to understand insights for business partners
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Senior Financial Analyst - Origins Global
ELC Beauty LLC
Toronto, ON
Conduct YOY and budget/Forecast variance analysis and provide insights on financial performance with a focus on OPEX
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Marketing Data Analyst
Saskatchewan Roughriders
Regina, SK
- Full-time
We’re looking for a data-driven thinker to join our team as a Marketing Data Analyst. In this role, you’ll turn fan, revenue, and marketing campaign data into actionable insights that…
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Senior Data Analyst (Gaming)
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- Full-time
The System Data Analyst will be in a critical position driving data-driven decision-making, optimizing business performance, and shaping the strategic direction of the gaming brands role…
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PI
Program Claims Analyst
Protein Industries Canada
Regina, SK
- Full-time
PIC is seeking a Program Claims Analyst to support the financial administration, oversight and reporting of the Organization’s funded projects. The successful candidate will have a keen and…
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VB
Senior Financial Analyst, FP&A (12-Month Contract)
Vaco by Highspring
Toronto, ON
- $50 to $70 CAD / hour
- Contract
Our client is looking for a Senior Financial Analyst, FP&A for a 12-month contract. The role will require working in office, in the Toronto core, 2 days a week. Job # 253788
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Marketing Data Analyst
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Business Analyst, Change and Performance (Contract)
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- Full-time
Conduct deep-dive data analysis, identifying key insights, trends, and performance gaps to drive informed decision-making.
Added 6 hours ago
AC
Senior Financial Analyst
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AB · Edmonton, Alberta
- $40 to $45 CAD / hour
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This contract Senior Financial Analyst role supports a service-focused business unit by providing deep financial and operational insights into labour economics, cost recovery, and margin…
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Senior Analyst, Credit Risk Model Validation
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Toronto, ON · FCP
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Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Added 6 hours ago
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Analytics Engineering & Measurement Student
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…analytics capabilities. The Analytics Engineering & Measurement Analyst applies established tools, standards, and methods under supervision to help advance these capabilities. The role…

Zodiac Solutions, Inc

Application Support Analyst – Front Office Technology at Mississauga, ON (Hybrid)

Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Role: Application Support Analyst – Front Office Technology

Location: Mississauga, ON (3 days hybrid)

Contract/Fulltime

Responsibilities:

Provide L1/L2 application support for Front Office platforms supporting deal capture, trade booking, lifecycle events, and portfolio credit analytics, ensuring stable operation and timely service restoration.
Perform incident intake, triage, impact assessment, and prioritization; resolve issues at L1/L2 where possible and escalate to L3/engineering/infrastructure with clear diagnostics, evidence, and reproduction steps.
Execute ITIL-aligned Incident, Problem, and Change Management processes, ensuring adherence to SLAs/OLAs and consistent stakeholder communications.
Use ServiceNow (or equivalent) to manage incidents/requests/changes end-to-end, including accurate updates, handoffs, approvals, and closure documentation.
Troubleshoot functional and technical issues impacting trade booking and lifecycle flows (e.g., booking validations, lifecycle amendments, cancel/correct, and downstream confirmations/settlement integrations), coordinating with upstream/downstream teams as needed.
Support operational stability of portfolio credit analyticsworkflows by investigating calculation breaks, data refresh issues, and feed/interface failures, coordinate resolution and preventive fixes through problem management.
Diagnose and validate data issues using SQL (reconciliation, break analysis, anomaly identification) to isolate root symptoms and accelerate resolution.
Perform Linux-based troubleshooting (log review, job/process checks) to identify failure points and provide actionable escalation context to engineering and infrastructure teams.
Monitor and support batch/scheduled processing and critical operational checks; manage reruns/recovery steps and ensure timely completion of daily cycles.
Assist with deployments, releases, and environment upgradesacross DEV/UAT/PROD, including pre-release validation (smoke checks) and post-release monitoring; exposure to CI/CD practices is a plus.
Track defects, enhancements, and operational work items in Jiraand maintain knowledge assets and technical documentation in Confluence.
Develop and maintain runbooks and repeatable procedures for common support scenarios and recovery actions to reduce MTTR (mean time to recover) and improve consistency.
Create lightweight automation utilities using Python / PowerShell / Shell scripting to streamline repetitive support tasks and improve operational controls.
Provide clear stakeholder communications during incidents and changes, including status updates, business impact summaries, and post-incident reporting/trend insights when required.

Requirements:

Experience in application support, production support, technology operations, or a similar L1/L2 support role.
Understanding of financial markets, Investment Banking, Capital Markets, or Front Office technology environments.
Working knowledge of trade booking, deal capture, trade lifecycle, confirmations, settlement, or related financial services workflows.
Experience supporting business-critical applications in a controlled production environment.
Practical knowledge of Incident, Problem, and Change Management processes.
Experience using ServiceNow or a similar ITSM platform.
Experience with SQL for data investigation, reconciliation, and issue analysis.
Working knowledge of Linux/Unix environments and command-line troubleshooting.
Experience with application logs, batch processing, scheduled jobs, interfaces, and operational monitoring.
Familiarity with Jira and Confluence.
Strong analytical and problem-solving skills.
Ability to communicate clearly with business users, technology teams, engineering teams, and infrastructure teams.
Ability to manage multiple priorities while working effectively during time-sensitive incidents.
Strong attention to detail and commitment to operational controls, documentation, and service quality.

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More about this job

Responsibilities

Provide L1/L2 support for front-office trading and portfolio credit analytics applications, including incident triage, troubleshooting, batch recovery, and coordination with engineering and infrastructure teams. Support releases and operational controls, maintain runbooks and documentation, automate repetitive tasks, and communicate incident status and impact to stakeholders.

Requirements

Candidates should have experience in application or production support, preferably in financial markets or front-office technology, and understand trade booking and lifecycle workflows. They should be proficient in ITSM processes and tools, SQL, Linux troubleshooting, logs and batch operations, and communicate effectively while managing time-sensitive priorities.

Skills

Application Support
Production Support
Incident Management
Problem Management
Change Management
ServiceNow
SQL
Linux
Trade Booking
Trade Lifecycle Support
Batch Processing
Operational Monitoring
Jira
Confluence
Python
Shell Scripting

Visa sponsorship

Not detected in the job text

Keywords

Front Office Technology
Financial Markets
Investment Banking
Capital Markets
Deal Capture
Trade Booking
Trade Lifecycle
Portfolio Credit Analytics
Incident Management
Problem Management
Change Management
ITIL
ServiceNow
SQL
Linux
Unix
Application Logs
Batch Processing
Scheduled Jobs
Operational Monitoring
Jira
Confluence
Python
PowerShell
Shell Scripting
CI/CD
Service-Level Agreements
Confirmations
Settlement
Production Support

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