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Added 25 mins ago
BC
Junior Data Analys
BIOAGRINEC CONSULTING & RECRUTEMENT
Canada
- Full-time
We are seeking a detail-oriented and analytical Junior Data Analyst to support data collection, reporting, and business intelligence initiatives. This role is ideal for recent graduates or…
Added 2 hours ago
BC
Junior Data Analys
BIOAGRINEC CONSULTING & RECRUTEMENT
Canada
- Full-time
We are seeking a detail-oriented and analytical Junior Data Analyst to support data collection, reporting, and business intelligence initiatives. This role is ideal for recent graduates or…
Added 2 hours ago
AC
Senior Financial Analyst
Aston Carter
AB · Edmonton, Alberta
- $40 to $45 CAD / hour
- Contract
This contract Senior Financial Analyst role supports a service-focused business unit by providing deep financial and operational insights into labour economics, cost recovery, and margin…
Added 3 hours ago
QM
Senior Analyst, Accounts Payable & Financial Operations
Quantum Management Services Ltd.
Toronto, ON
- $42 to $48 CAD / hour
- Contract
Position: Senior Analyst, Accounts Payable & Financial Operations
Added 3 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
Added 4 hours ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 4 hours ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 7 hours ago
AC
Senior Financial Analyst
Aston Carter
Calgary, AB
- $40 to $45 CAD / hour
- Contract
This contract Senior Financial Analyst role supports a service-focused business unit by providing deep financial and operational insights into labour economics, cost recovery, and margin…
Added 9 hours ago
FA
Configuration Analyst - Maternity leave
FTAI Aviation
Montreal, QC
- Full-time
The Senior Configuration Analyst is responsible for managing, maintaining, and integrating processes and documentation within the Quality Management System, ensuring compliance with…
Added 9 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
Added 9 hours ago
CH
Marketing analyst
Charton Hobbs
Montreal, QC
- Full-time
Respond to enquiries from members of the business community concerning development opportunities
Added 10 hours ago
RB
Senior GES Payments Specialist - 1 year contract
Royal Bank of Canada
Toronto, ON
- Full-time
…decision payments (incoming and outgoing) to support global business units and local compliance teams. Real time payments are reviewed to assess and address the sanctions risk, investigated…
Added 10 hours ago
RB
Senior GES Payments Specialist - 6 month contract
Royal Bank of Canada
Toronto, ON
- Full-time
…decision payments (incoming and outgoing) to support global business units and local compliance teams. Real time payments are reviewed to assess and address the sanctions risk, investigated…
Added 10 hours ago
R
Senior GES Payments Specialist - 6 month contract
RBC
Toronto, ON
- Full-time
…decision payments (incoming and outgoing) to support global business units and local compliance teams. Real time payments are reviewed to assess and address the sanctions risk, investigated…
Added 11 hours ago
MM
Talent & Rewards Consulting Analyst
Marsh McLennan
Toronto, ON
- Full-time
Marsh People and Investments’ Workforce and Rewards business segment helps our clients around the world engage their talent to drive business performance. Workforce and Rewards consultants…
Added 11 hours ago
R
Senior GES Payments Specialist - 1 year contract
RBC
Toronto, ON
- Full-time
…decision payments (incoming and outgoing) to support global business units and local compliance teams. Real time payments are reviewed to assess and address the sanctions risk, investigated…
Added 13 hours ago
DC
Growth Projects Land Representative
Dasro Consulting Inc.
Calgary, AB
- Contract
…scope from start to finish (working alongside a paired Land Analyst who handles documentation). The role is accountable for ensuring all land activities are executed in alignment with…
Added 14 hours ago
SG
Cashflow Modeling Analyst – ABS, Toronto, CA or Denver, CO
S&P Global
Toronto, ON
- Full-time
…client partnership, and continuous process improvement. As an Analyst, you will build expertise in ABS credit analysis and quantitative finance within a collaborative, globally connected…
Added 14 hours ago
R
Senior BI Developer/ Data Analyst
Raise
Toronto, ON
- Full-time
We at Raise are hiring a Senior BI Developer/ Data Analyst for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising…
Added 15 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
Added 16 hours ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 16 hours ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 16 hours ago
C
Trnctn Mgmt Sr Consultant
CBRE
Toronto, ON
- Full-time
…estate transactions across retail locations, partnering with business leaders to drive strategic occupancy decisions and deliver value to the…
Added 16 hours ago
TH
Sr. Analyst, Consumer Insights, Tim Hortons
Tim Hortons
Toronto, ON
- Full-time
The Sr. Analyst, Consumer Insights at Tim Hortons is a strategic partner that will help influence the strategies for Canada’s favourite QSR! This role will be dedicated to uncovering and…
Added 18 hours ago
RB
Senior Financial Specialist
Royal Bank of Canada
Kamloops, BC · Vancouver, BC
- Full-time
…contribute to an exceptional client experience by providing superior business, financial and credit advice. Your contribution to the Client’s Relationship Team, and strategic partner to the…

Zodiac Solutions, Inc

Application Support Analyst – Front Office Technology at Mississauga, ON (Hybrid)

Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Role: Application Support Analyst – Front Office Technology

Location: Mississauga, ON (3 days hybrid)

Contract/Fulltime

Responsibilities:

Provide L1/L2 application support for Front Office platforms supporting deal capture, trade booking, lifecycle events, and portfolio credit analytics, ensuring stable operation and timely service restoration.
Perform incident intake, triage, impact assessment, and prioritization; resolve issues at L1/L2 where possible and escalate to L3/engineering/infrastructure with clear diagnostics, evidence, and reproduction steps.
Execute ITIL-aligned Incident, Problem, and Change Management processes, ensuring adherence to SLAs/OLAs and consistent stakeholder communications.
Use ServiceNow (or equivalent) to manage incidents/requests/changes end-to-end, including accurate updates, handoffs, approvals, and closure documentation.
Troubleshoot functional and technical issues impacting trade booking and lifecycle flows (e.g., booking validations, lifecycle amendments, cancel/correct, and downstream confirmations/settlement integrations), coordinating with upstream/downstream teams as needed.
Support operational stability of portfolio credit analyticsworkflows by investigating calculation breaks, data refresh issues, and feed/interface failures, coordinate resolution and preventive fixes through problem management.
Diagnose and validate data issues using SQL (reconciliation, break analysis, anomaly identification) to isolate root symptoms and accelerate resolution.
Perform Linux-based troubleshooting (log review, job/process checks) to identify failure points and provide actionable escalation context to engineering and infrastructure teams.
Monitor and support batch/scheduled processing and critical operational checks; manage reruns/recovery steps and ensure timely completion of daily cycles.
Assist with deployments, releases, and environment upgradesacross DEV/UAT/PROD, including pre-release validation (smoke checks) and post-release monitoring; exposure to CI/CD practices is a plus.
Track defects, enhancements, and operational work items in Jiraand maintain knowledge assets and technical documentation in Confluence.
Develop and maintain runbooks and repeatable procedures for common support scenarios and recovery actions to reduce MTTR (mean time to recover) and improve consistency.
Create lightweight automation utilities using Python / PowerShell / Shell scripting to streamline repetitive support tasks and improve operational controls.
Provide clear stakeholder communications during incidents and changes, including status updates, business impact summaries, and post-incident reporting/trend insights when required.

Requirements:

Experience in application support, production support, technology operations, or a similar L1/L2 support role.
Understanding of financial markets, Investment Banking, Capital Markets, or Front Office technology environments.
Working knowledge of trade booking, deal capture, trade lifecycle, confirmations, settlement, or related financial services workflows.
Experience supporting business-critical applications in a controlled production environment.
Practical knowledge of Incident, Problem, and Change Management processes.
Experience using ServiceNow or a similar ITSM platform.
Experience with SQL for data investigation, reconciliation, and issue analysis.
Working knowledge of Linux/Unix environments and command-line troubleshooting.
Experience with application logs, batch processing, scheduled jobs, interfaces, and operational monitoring.
Familiarity with Jira and Confluence.
Strong analytical and problem-solving skills.
Ability to communicate clearly with business users, technology teams, engineering teams, and infrastructure teams.
Ability to manage multiple priorities while working effectively during time-sensitive incidents.
Strong attention to detail and commitment to operational controls, documentation, and service quality.

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More about this job

Responsibilities

Provide L1/L2 support for front-office trading and portfolio credit analytics applications, including incident triage, troubleshooting, batch recovery, and coordination with engineering and infrastructure teams. Support releases and operational controls, maintain runbooks and documentation, automate repetitive tasks, and communicate incident status and impact to stakeholders.

Requirements

Candidates should have experience in application or production support, preferably in financial markets or front-office technology, and understand trade booking and lifecycle workflows. They should be proficient in ITSM processes and tools, SQL, Linux troubleshooting, logs and batch operations, and communicate effectively while managing time-sensitive priorities.

Skills

Application Support
Production Support
Incident Management
Problem Management
Change Management
ServiceNow
SQL
Linux
Trade Booking
Trade Lifecycle Support
Batch Processing
Operational Monitoring
Jira
Confluence
Python
Shell Scripting

Visa sponsorship

Not detected in the job text

Keywords

Front Office Technology
Financial Markets
Investment Banking
Capital Markets
Deal Capture
Trade Booking
Trade Lifecycle
Portfolio Credit Analytics
Incident Management
Problem Management
Change Management
ITIL
ServiceNow
SQL
Linux
Unix
Application Logs
Batch Processing
Scheduled Jobs
Operational Monitoring
Jira
Confluence
Python
PowerShell
Shell Scripting
CI/CD
Service-Level Agreements
Confirmations
Settlement
Production Support

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