Application Support Manager
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Must Have Skills
Extensive experience leading application support on Microsoft technology stacks such as Windows and .NET, with a strong understanding of IT systems and infrastructure.
Experience working in the banking industry.
Deep understanding of service management principles, frameworks such as ITIL, and best practices for efficient and effective service delivery.
Strong experience in incident management, problem management, change management, and service level management.
Strong interpersonal and communication skills to build and maintain client relationships.
Ability to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.
Strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.
Ability to analyze complex situations, identify problems, and propose effective solutions.
Continuous improvement mindset.
Ability to proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.
More about this job
Responsibilities
Lead application support services for Microsoft-based systems, coordinating incident, problem, change, and service-level management. Manage client relationships and service delivery, organize project resources and deliverables, and drive process improvements.
Requirements
Requires extensive experience leading application support for Microsoft technology stacks, including Windows and .NET, and experience in the banking industry. Candidates should have strong ITIL and service management knowledge, client communication and project management skills, and the ability to analyze problems and improve service delivery.
Skills
- Application Support
- Microsoft Windows
- .NET
- IT Systems and Infrastructure
- Banking Industry Experience
- ITIL
- Service Management
- Incident Management
- Problem Management
- Change Management
- Service Level Management
- Project Management
- Problem-Solving
- Continuous Improvement
- Communication
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Management & Leadership
- Customer Service & Support
- Finance & Accounting
Keywords
- Application Support
- Microsoft
- Windows
- .NET
- IT Systems
- Infrastructure
- Banking
- ITIL
- Service Management
- Service Delivery
- Incident Management
- Problem Management
- Change Management
- Service Level Management
- Client Relationships
- Client Satisfaction
- Project Management
- Resource Coordination
- Process Improvement
- Efficiency