Closed listing
EUC Desktop Support Engineer - Bilingual
- Montreal, QC, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
- Incident & Request Management: Provide support for all end user devices (Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN, Azure VD, Printers, Scanners, etc.).• Technical Support: Install, configure, maintain, and troubleshoot desktops, laptops, peripherals, and printers.• Operating Systems: Support for Windows, iMAC, and non-Windows environments.• IMAC Activities: Handle Installation, Movement, Addition, or Change of hardware/software for new or existing devices.• Software Application Support: Support both commercial off-the-shelf and custom-developed applications.• Queue Management: Manage incident resolution and request fulfillment queues.• Remote & Onsite Support: Provide solutions including onsite repair for remote users and use remote access tools for user support.• Warranty & Documentation: Maintain warranty/maintenance documentation for assets, included in the Operations Manual.• Asset Management: Update assets in CMDB and maintain asset records.• Compliance: Ensure compliance with end user service level agreements and supervise ticketing systems for timely resolution.• Testing & Inspection: Conduct end user device and related testing, site inspections, and device inspections.• Video Conference Technology: Ability to effectively set up, manage, and troubleshoot video conference technology• Training: Provide a minimum of 15 minutes of familiarization training to end users upon new PC installation (if user is available).• Status Updates: Provide timely status updates in ticketing tools
More about this job
Responsibilities
Provide onsite and remote support for end-user devices, operating systems, peripherals, and software applications, including installation, configuration, maintenance, and troubleshooting. Manage incident and request queues, asset records, documentation, compliance, device inspections, video conferencing support, user training, and ticket status updates.
Requirements
The role calls for mid-senior-level end-user computing support across Windows, Mac, and non-Windows environments, with experience handling hardware, software, and service requests. It also requires the ability to support users remotely and onsite, manage assets and tickets, troubleshoot video conferencing technology, and provide basic user training.
Skills
- Incident Management
- Request Management
- Desktop Support
- Hardware Troubleshooting
- Windows Support
- Mac Support
- Software Application Support
- Queue Management
- Remote Support
- Asset Management
- CMDB
- Ticketing Systems
- Video Conferencing
- End-User Training
- Documentation
- Bilingual Communication
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- End-User Computing
- Desktop Support
- Incident Management
- Request Fulfillment
- Desktop
- Laptop
- Tablet
- Thin Client
- Mac
- Windows
- Azure Virtual Desktop
- VPN
- Printers
- Scanners
- Peripherals
- Software Installation
- Hardware Configuration
- Application Support
- IMAC Activities
- Remote Access Tools
- Asset Management
- CMDB
- Service Level Agreements
- Ticketing Systems
- Video Conferencing
- Device Testing
- Site Inspections
- Warranty Documentation
- End-User Training