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Added 5 mins ago
ZB
Master Data Governance Lead Analyst
Zimmer Biomet Canada, Inc
Mississauga, ON
- Other
…responding to tickets and email while providing guidance on MDG system behaviour, workflows, business rules, validations, and data-governance…
Added 5 mins ago
UH
Cogito Business Intelligence Analyst, Cogito Reporting
University Health Network
Toronto, ON
- Full-time
The Cogito Business Intelligence (BI) Analyst reports to the Program Manager, Cogito Reporting. By working closely with Cogito Business Intelligence Developers and clinical/business…
Added 5 mins ago
UH
Cogito Business Intelligence Developer, Cogito Reporting
University Health Network
Toronto, ON
- Full-time
…Developer work closely with other Cogito Business Intelligence (BI) Analyst and Developer, Data Engineers, Clinical/SME teams and Other Epic Application Team, this position is responsible…
Added 5 mins ago
B
Senior Program Analyst
BuzzClan
NB · New Brunswick, Canada
- Contract
The Programmer Analyst II will be responsible for a combination of ongoing application support, maintenance, and project-based development activities.
Added 20 mins ago
IT Business Analyst, Data & Business Intelligence - ASL Distribution (Oakville)
Fastfrate Group
Oakville, ON
The IT Business Analyst is responsible for improving data quality, reporting, systems integration, and business processes across transportation, logistics, and distribution operations.…
Added 20 mins ago
T
IT Build Analyst II (System Support)
TD
Toronto, ON
- Full-time
The IT Build Analyst II (System Support) provides a broad range of technology build support, including research, installation, maintenance, configuration, administration and/or provisioning…
Added 35 mins ago
Business Systems Analyst, Telecom
CityofOttawa
Ottawa, ON
You are responsible for the on-going analysis of the organization’s operational application suites in one of the following areas:
Added 1 hour ago
NB
Chief Technical Support Analyst End-User IT
National Bank of Canada
Toronto, ON
- Full-time
Lead approved local rollouts and projects in Toronto, including hardware refreshes, operating system upgrades, application or tooling changes, and other support-related initiatives;…
Added 1 hour ago
ZS
Hiring - Application Support Analyst – Front Office Technology at Mississauga, ON(Hybrid)
Zodiac Solutions, Inc
Mississauga, ON
- Full-time
Role: Application Support Analyst – Front Office Technology
Added 2 hours ago
AC
CRM & CDP Solution Analyst (Microsoft Dynamics 365 CRM and Bloomreach CDP)
Air Canada Vacations
Montreal, QC
- Full-time
We are seeking a Senior CRM & CDP Solution Analyst to play a critical role in the functional design, business alignment, and successful delivery of these platforms. This role will work…
Added 2 hours ago
RT
Application Analyst
Russell Tobin
AB · Edmonton, AB
- $60 to $65 CAD / hour
- Contract
Job Description: System Analyst / Application Developer – Senior
Added 3 hours ago
CRM & CDP Technical - Integration Analyst (Microsoft Dynamics CRM and Bloomreach Customer Data Platform (CDP)
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
5+ years of experience as a System Analyst / Technical Analyst supporting enterprise platforms.
Added 3 hours ago
CRM & CDP Solution Analyst (Microsoft Dynamics 365 CRM and Bloomreach CDP)
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
We are seeking a Senior CRM & CDP Solution Analyst to play a critical role in the functional design, business alignment, and successful delivery of these platforms. This role will work…
Added 3 hours ago
MB
IT Support Analyst - Contract
Martin Brower
New Westminster, BC
- Contract
The IT Support Analyst will provide Level 2 and Level 3 support for business applications and devices. This position is accountable for resolving complex computing, networking, and…
Added 3 hours ago
CO
Traffic Signal Analyst
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Full-time
Support the operation, maintenance and enhancement of the Advanced Traffic Management System (ATMS), Transit Signal Priority (TSP), Emergency Vehicle Pre-emption (EVP) and other Intelligent…
Added 3 hours ago
AI
Business Systems Analyst – Salesforce
American Iron & Metal (AIM)
Montreal, QC
- Full-time
The Business Systems Analyst (BSA) – Salesforce acts as a liaison between business needs and the Salesforce technical solution. The BSA analyzes business processes, defines functional…
Added 3 hours ago
TI
IBMS (Operative BMS) Support Analyst
Tekgence Inc
Toronto, ON
- Contract
We are looking for an IBMS (Operative BMS) Support Analyst to provide application support in a helpdesk environment. The ideal candidate should have experience troubleshooting application…
Added 4 hours ago
MU
Functional Analyst - Office of the University Registrar
MacEwan University
AB · Edmonton, AB
- Full-time
Enterprise Application Configuration and Administration: Configuring, maintaining, and administering enterprise applications within an assigned student lifecycle portfolio, translating…
Added 4 hours ago
L
Business Analyst (Wholesale Lending)
LTM
Mississauga, ON
- Full-time
Job Title: Business Analyst (Wholesale Lending)
Added 4 hours ago
TG
Senior Quality Assurance Analyst
TMX Group
Montreal, QC
- Full-time
As a Senior Quality Assurance Analyst, you will join a fast-paced Agile squad - collaborating alongside Developers, Business Analysts, Architects, Product Owners, and a Scrum Master -…
Added 4 hours ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 4 hours ago
PG
Enterprise Product Analyst
Pacer Group
Calgary, AB
- $45 to $50 CAD / hour
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Strong understanding of enterprise application environments, business processes, system integrations, and solution delivery.
Added 4 hours ago
H
Information Technology Senior Analyst
HealthCareersInSask.ca
Regina, SK
- Full-time
…relating to the qualifications of the position. By submitting your application, you consent to your application history and talent profile being shared with Human Resources and the…
Added 4 hours ago
Strategic Sourcing Analyst/Senior Procurement Officer
Insurance Corporation of British Columbia
Burnaby, BC
…connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether…
Added 4 hours ago
TI
Business System Analyst
TekStaff IT Solutions
Toronto, ON
- Contract
TekStaff's Client has a current vacancy for a "Business System Analyst"

Zodiac Solutions, Inc

Hiring - Application Support Analyst – Front Office Technology at Mississauga, ON(Hybrid)

Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Role: Application Support Analyst – Front Office Technology

Location: Mississauga, ON(3 days hybrid)

Contract/Fulltime

Our challenge

We are seeking an Application Support Analyst to provide L1/L2 application support for Front Office Investment Banking and Capital Markets technology platforms.
The role will focus on Deal Capture, Trade Booking and Lifecycle Management, as well as Portfolio Credit Analytics workflows. You will be responsible for ensuring day-to-day application stability, performing incident triage and functional troubleshooting, supporting controlled change and release execution, and partnering with business, technology, engineering, and infrastructure teams to drive timely resolution and improved service outcomes.
The successful candidate will combine strong application support fundamentals with an understanding of financial markets workflows, data analysis, operational controls, and IT service management practices.

Responsibilities:

Provide L1/L2 application support for Front Office platforms supporting deal capture, trade booking, lifecycle events, and portfolio credit analytics, ensuring stable operation and timely service restoration.
Perform incident intake, triage, impact assessment, and prioritization; resolve issues at L1/L2 where possible and escalate to L3/engineering/infrastructure with clear diagnostics, evidence, and reproduction steps.
Execute ITIL-aligned Incident, Problem, and Change Management processes, ensuring adherence to SLAs/OLAs and consistent stakeholder communications.
Use ServiceNow (or equivalent) to manage incidents/requests/changes end-to-end, including accurate updates, handoffs, approvals, and closure documentation.
Troubleshoot functional and technical issues impacting trade booking and lifecycle flows (e.g., booking validations, lifecycle amendments, cancel/correct, and downstream confirmations/settlement integrations), coordinating with upstream/downstream teams as needed.
Support operational stability of portfolio credit analyticsworkflows by investigating calculation breaks, data refresh issues, and feed/interface failures, coordinate resolution and preventive fixes through problem management.
Diagnose and validate data issues using SQL (reconciliation, break analysis, anomaly identification) to isolate root symptoms and accelerate resolution.
Perform Linux-based troubleshooting (log review, job/process checks) to identify failure points and provide actionable escalation context to engineering and infrastructure teams.
Monitor and support batch/scheduled processing and critical operational checks; manage reruns/recovery steps and ensure timely completion of daily cycles.
Assist with deployments, releases, and environment upgradesacross DEV/UAT/PROD, including pre-release validation (smoke checks) and post-release monitoring; exposure to CI/CD practices is a plus.
Track defects, enhancements, and operational work items in Jiraand maintain knowledge assets and technical documentation in Confluence.
Develop and maintain runbooks and repeatable procedures for common support scenarios and recovery actions to reduce MTTR (mean time to recover) and improve consistency.
Create lightweight automation utilities using Python / PowerShell / Shell scripting to streamline repetitive support tasks and improve operational controls.
Provide clear stakeholder communications during incidents and changes, including status updates, business impact summaries, and post-incident reporting/trend insights when required.

Requirements:

Experience in application support, production support, technology operations, or a similar L1/L2 support role.
Understanding of financial markets, Investment Banking, Capital Markets, or Front Office technology environments.
Working knowledge of trade booking, deal capture, trade lifecycle, confirmations, settlement, or related financial services workflows.
Experience supporting business-critical applications in a controlled production environment.
Practical knowledge of Incident, Problem, and Change Management processes.
Experience using ServiceNow or a similar ITSM platform.
Experience with SQL for data investigation, reconciliation, and issue analysis.
Working knowledge of Linux/Unix environments and command-line troubleshooting.
Experience with application logs, batch processing, scheduled jobs, interfaces, and operational monitoring.
Familiarity with Jira and Confluence.
Strong analytical and problem-solving skills.
Ability to communicate clearly with business users, technology teams, engineering teams, and infrastructure teams.
Ability to manage multiple priorities while working effectively during time-sensitive incidents.
Strong attention to detail and commitment to operational controls, documentation, and service quality.

Preferred skills:

Experience supporting deal capture, trade booking, lifecycle management, or portfolio credit analytics platforms.
Knowledge of trade lifecycle events, including amendments, cancellations, corrections, confirmations, and settlement processes.
Experience with financial products, such as loans, bonds, derivatives, credit products, or structured transactions.
Exposure to batch scheduling and enterprise job-control tools.
Experience supporting REST, messaging, file-based, or other system-to-system integrations.
Familiarity with CI/CD tools and deployment practices.
Experience writing automation scripts using Python, PowerShell, or Shell.
Knowledge of monitoring, alerting, and observability tools.
Experience with root-cause analysis, service improvement, and operational resilience initiatives.
ITIL certification or equivalent experience.
Exposure to cloud platforms, containerized environments, or modern application support practices.

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More about this job

Responsibilities

Provide L1/L2 support for front-office investment banking and capital markets applications, including deal capture, trade booking, lifecycle management, and portfolio credit analytics. Triage and resolve incidents, support data and batch workflows, coordinate changes and releases, maintain operational documentation, and communicate with business and technology stakeholders.

Requirements

Candidates should have experience in application or production support, familiarity with financial markets and trade workflows, and practical knowledge of IT service management processes. The role also requires SQL and Linux troubleshooting, experience with logs and batch processing, strong analytical and communication skills, and familiarity with tools such as ServiceNow, Jira, and Confluence.

Skills

Application Support
Production Support
Financial Markets Workflows
Trade Booking
Deal Capture
Trade Lifecycle Management
Incident Management
Problem Management
Change Management
SQL
Linux
ServiceNow
Batch Processing
Jira
Confluence
Python Scripting

Visa sponsorship

Not detected in the job text

Keywords

Front Office Technology
Investment Banking
Capital Markets
Application Support
Production Support
Deal Capture
Trade Booking
Trade Lifecycle Management
Portfolio Credit Analytics
ITIL
Incident Management
Problem Management
Change Management
ServiceNow
SQL
Linux
Batch Processing
Scheduled Jobs
Jira
Confluence
Python
PowerShell
Shell Scripting
CI/CD
REST Integrations
Messaging
File-Based Integrations
Monitoring and Alerting
Root-Cause Analysis
Service-Level Agreements

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