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Added 3 hours ago
JI
Product Owner – Sourcing & Demand | Responsable produit – Approvisionnement et demande
Jesta I.S.
Montreal, QC
- Full-time
…microservices, and adding AI-enabled forecasting and workflow…
Added 4 hours ago
SI
CRM Analyst
Saskatchewan Indian Institute of Technologies (SIIT)
Saskatoon, SK
- Full-time
The CRM Analyst supports the effective operation, maintenance and continuous improvement of the CRM platform for Admissions and Advisory Services at SIIT. As an employee of SIIT, this…
Added 4 hours ago
B
Sr. BSA-Agile/Banking
BeachHead
Toronto, ON
- $62.65 to $75.18 CAD / hour
- Contract
Five or more years of experience as a Business Systems Analyst.
Added 4 hours ago
TC
Geospatial Solutions Analyst
The Corporation of the City of Sarnia
Sarnia, ON
- $59,677.8 to $91,819 CAD / year
- Full-time
…Cityworks, and related integrations. The Geospatial Solutions Analyst will provide support to a variety of users across internal departments, external agencies, and the…
Added 4 hours ago
SI
HRIS Senior Advisor - Workday
Saputo Inc.
Montreal, QC
- Full-time
…well partner with IT and Operations teams to innovate through automation, continuous improvement and systems enhancements. They will have deep expertise in the following Workday areas,…
Added 5 hours ago
1
Senior Paid Media Analyst
123Dentist
Toronto, ON
- $80,000 to $95,000 CAD / year
- Full-time
The Senior Paid Media Analyst is a cornerstone member of our Digital team, responsible for the paid media performance of our dental clinics, groups, and brands across Canada. Reporting to…
Added 5 hours ago
SI
HRIS Senior Advisor - Workday
Saputo Inc.
Montreal, QC
- Full-time
…well partner with IT and Operations teams to innovate through automation, continuous improvement and systems enhancements. They will have deep expertise in the following Workday areas,…
Added 6 hours ago
OT
Sr. Systems Analyst
Open Text Corporation
Mississauga, ON · Waterloo, ON
- Other
We are looking for a Senior Systems Analyst to support a range of OpenText products used across the enterprise. This role combines technical expertise, analytical and strategic thinking,…
Added 9 hours ago
A
Quality Assurance (QA) Analyst
Affinity
Burnaby, BC
- Contract
The Quality Assurance Analyst will work in collaboration with the Business Strategy and Improvement Team to support reliable business operations, regulatory compliance, resource…
Added 9 hours ago
P
Financial Analyst, FP&A
Powerex
Vancouver, BC
- Full-time
…electricity across North America. We are seeking a Financial Analyst, FP&A to join our Finance team. This role is ideal for someone who combines strong financial acumen with comfort in…
Added 9 hours ago
RP
Senior Accounting Analyst, SAP
RECRUITMENT PARTNERS INC.
Calgary, AB
- Contract
Added 10 hours ago
AC
Analyste D'affaires Principal - Finance
Aston Carter
Montreal, QC
- $95 to $115 CAD / hour
- Contract
The Senior Business Analyst will lead finance-focused business analysis initiatives within the Finance Transformation & Systems function. This role involves translating complex financial…
Added 10 hours ago
AC
Senior Actuarial Analyst, Large Accounts Pricing
Aviva Canada
Toronto, ON
- Full-time
Drive process improvements and automation opportunities to improve sophistication, efficiency and analytical capabilities.
Added 10 hours ago
AC
Senior Actuarial Analyst, Large Accounts Pricing
Aviva Canada
Markham, ON
- Full-time
Drive process improvements and automation opportunities to improve sophistication, efficiency and analytical capabilities.
Added 10 hours ago
KC
Senior Analyst, Funding
KV Capital
AB · Edmonton, AB
- Full-time
Support technology and automation enhancements to streamline funding workflows
Added 10 hours ago
JS
Financial Analyst
JD Sports Canada
Vancouver, BC
- Full-time
The Financial Analyst is a strategic role responsible for planning and managing JD Canada’s financial performance. You will use your experience to build upon the foundation of the Financial…
Added 10 hours ago
M
Summer 2027 Intern - Mortgage Operations Analyst
Manulife
Toronto, ON
- Full-time
The role combines day-to-day operational exposure with project work focused on accuracy, controls, client service, and practical use of automation and AI-enabled tools.
Added 11 hours ago
BC
Database Administrator (Senior Systems Analyst)
British Columbia Institute of Technology
Burnaby, BC
- $84,685 to $112,200 CAD / year
- Temporary
…full-time (1.0 FTE) Database Administrator (Senior Systems Analyst). As a member of our Solution Delivery team, the Database Administrator is responsible for ensuring that the Oracle…
Added 11 hours ago
ET
Senior Cybersecurity Analyst
Encore Technical Solutions Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Added 11 hours ago
R
Quality Assurance (QA) Analyst
Raise
Burnaby, BC
- Full-time
Raise is currently hiring a Quality Assurance (QA) Analyst on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an…
Added 11 hours ago
M
Private Equity / Venture Capital Analyst
MKB
Montreal, QC
- Full-time
We are seeking a full-time Analyst who is curious, proactive and driven, with an interest in energy transition, climate tech and sustainability. The role offers direct exposure to…
Added 11 hours ago
M
Salesforce Functional Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Develop automation, scripts, and operational processes that improve platform efficiency and reduce manual effort.
Added 12 hours ago
T
Business Intelligence and Reporting Analyst
TD
Toronto, ON · Montreal, QC
- Full-time
· Stay current with relevant trends including automation, AI and advanced analytics.
Added 12 hours ago
Senior Actuarial Analyst, Large Accounts Pricing
Aviva
Markham, ON · Toronto, ON
Drive process improvements and automation opportunities to improve sophistication, efficiency and analytical capabilities.
Added 12 hours ago
TS
R56790 Business Analyst III - Artificial Intelligence
TD SYNNEX Canada ULC
ON · Mississauga, Ontario
- Full-time
The Business Systems Analyst – Artificial Intelligence is a key role dedicated to driving the adoption and integration of AI technologies with the enterprise ERP system within the…

Zodiac Solutions, Inc

Hiring - Application Support Analyst – Front Office Technology at Mississauga, ON(Hybrid)

Mississauga, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Role: Application Support Analyst – Front Office Technology

Location: Mississauga, ON(3 days hybrid)

Contract/Fulltime

Our challenge

We are seeking an Application Support Analyst to provide L1/L2 application support for Front Office Investment Banking and Capital Markets technology platforms.
The role will focus on Deal Capture, Trade Booking and Lifecycle Management, as well as Portfolio Credit Analytics workflows. You will be responsible for ensuring day-to-day application stability, performing incident triage and functional troubleshooting, supporting controlled change and release execution, and partnering with business, technology, engineering, and infrastructure teams to drive timely resolution and improved service outcomes.
The successful candidate will combine strong application support fundamentals with an understanding of financial markets workflows, data analysis, operational controls, and IT service management practices.

Responsibilities:

Provide L1/L2 application support for Front Office platforms supporting deal capture, trade booking, lifecycle events, and portfolio credit analytics, ensuring stable operation and timely service restoration.
Perform incident intake, triage, impact assessment, and prioritization; resolve issues at L1/L2 where possible and escalate to L3/engineering/infrastructure with clear diagnostics, evidence, and reproduction steps.
Execute ITIL-aligned Incident, Problem, and Change Management processes, ensuring adherence to SLAs/OLAs and consistent stakeholder communications.
Use ServiceNow (or equivalent) to manage incidents/requests/changes end-to-end, including accurate updates, handoffs, approvals, and closure documentation.
Troubleshoot functional and technical issues impacting trade booking and lifecycle flows (e.g., booking validations, lifecycle amendments, cancel/correct, and downstream confirmations/settlement integrations), coordinating with upstream/downstream teams as needed.
Support operational stability of portfolio credit analyticsworkflows by investigating calculation breaks, data refresh issues, and feed/interface failures, coordinate resolution and preventive fixes through problem management.
Diagnose and validate data issues using SQL (reconciliation, break analysis, anomaly identification) to isolate root symptoms and accelerate resolution.
Perform Linux-based troubleshooting (log review, job/process checks) to identify failure points and provide actionable escalation context to engineering and infrastructure teams.
Monitor and support batch/scheduled processing and critical operational checks; manage reruns/recovery steps and ensure timely completion of daily cycles.
Assist with deployments, releases, and environment upgradesacross DEV/UAT/PROD, including pre-release validation (smoke checks) and post-release monitoring; exposure to CI/CD practices is a plus.
Track defects, enhancements, and operational work items in Jiraand maintain knowledge assets and technical documentation in Confluence.
Develop and maintain runbooks and repeatable procedures for common support scenarios and recovery actions to reduce MTTR (mean time to recover) and improve consistency.
Create lightweight automation utilities using Python / PowerShell / Shell scripting to streamline repetitive support tasks and improve operational controls.
Provide clear stakeholder communications during incidents and changes, including status updates, business impact summaries, and post-incident reporting/trend insights when required.

Requirements:

Experience in application support, production support, technology operations, or a similar L1/L2 support role.
Understanding of financial markets, Investment Banking, Capital Markets, or Front Office technology environments.
Working knowledge of trade booking, deal capture, trade lifecycle, confirmations, settlement, or related financial services workflows.
Experience supporting business-critical applications in a controlled production environment.
Practical knowledge of Incident, Problem, and Change Management processes.
Experience using ServiceNow or a similar ITSM platform.
Experience with SQL for data investigation, reconciliation, and issue analysis.
Working knowledge of Linux/Unix environments and command-line troubleshooting.
Experience with application logs, batch processing, scheduled jobs, interfaces, and operational monitoring.
Familiarity with Jira and Confluence.
Strong analytical and problem-solving skills.
Ability to communicate clearly with business users, technology teams, engineering teams, and infrastructure teams.
Ability to manage multiple priorities while working effectively during time-sensitive incidents.
Strong attention to detail and commitment to operational controls, documentation, and service quality.

Preferred skills:

Experience supporting deal capture, trade booking, lifecycle management, or portfolio credit analytics platforms.
Knowledge of trade lifecycle events, including amendments, cancellations, corrections, confirmations, and settlement processes.
Experience with financial products, such as loans, bonds, derivatives, credit products, or structured transactions.
Exposure to batch scheduling and enterprise job-control tools.
Experience supporting REST, messaging, file-based, or other system-to-system integrations.
Familiarity with CI/CD tools and deployment practices.
Experience writing automation scripts using Python, PowerShell, or Shell.
Knowledge of monitoring, alerting, and observability tools.
Experience with root-cause analysis, service improvement, and operational resilience initiatives.
ITIL certification or equivalent experience.
Exposure to cloud platforms, containerized environments, or modern application support practices.

Apply About employer

More about this job

Responsibilities

Provide L1/L2 support for front-office investment banking and capital markets applications, including deal capture, trade booking, lifecycle management, and portfolio credit analytics. Triage and resolve incidents, support data and batch workflows, coordinate changes and releases, maintain operational documentation, and communicate with business and technology stakeholders.

Requirements

Candidates should have experience in application or production support, familiarity with financial markets and trade workflows, and practical knowledge of IT service management processes. The role also requires SQL and Linux troubleshooting, experience with logs and batch processing, strong analytical and communication skills, and familiarity with tools such as ServiceNow, Jira, and Confluence.

Skills

Application Support
Production Support
Financial Markets Workflows
Trade Booking
Deal Capture
Trade Lifecycle Management
Incident Management
Problem Management
Change Management
SQL
Linux
ServiceNow
Batch Processing
Jira
Confluence
Python Scripting

Visa sponsorship

Not detected in the job text

Keywords

Front Office Technology
Investment Banking
Capital Markets
Application Support
Production Support
Deal Capture
Trade Booking
Trade Lifecycle Management
Portfolio Credit Analytics
ITIL
Incident Management
Problem Management
Change Management
ServiceNow
SQL
Linux
Batch Processing
Scheduled Jobs
Jira
Confluence
Python
PowerShell
Shell Scripting
CI/CD
REST Integrations
Messaging
File-Based Integrations
Monitoring and Alerting
Root-Cause Analysis
Service-Level Agreements

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