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Added 2 mins ago
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Zodiac Solutions, Inc

Jira Service Management Intake & Automation Developer

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 22, 2026
Experience: 3+ years of experience administering, developing, or automating Jira, preferably Jira Service Management.
Posting language: English
Posted: Sep 22, 2026

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Applications open in a new tab.

Original job description

Key Responsibilities

Design and scale Jira Service Management portals, intake forms, request types, custom fields, workflows, approvals, queues, SLAs, permissions, and validation rules.

Build automation that classifies, prioritizes, routes, assigns, and tracks work with minimal manual intervention.

Develop reusable workflows for task creation, subtasks, dependencies, notifications, escalations, SLAs, and status transitions.

Build production-grade Java services, utilities, and integrations supporting Jira intake automation and enterprise workflows.

Use Python and other scripting languages to develop automation, integration utilities, AI workflows, and operational tooling.

Develop and maintain REST APIs, webhooks, middleware, and event-driven integrations using Java, Spring Boot, Python, JSON, and HTTP.

Apply AI and intelligent automation to classify requests, extract structured data, recommend priority and ownership, identify duplicates, and improve routing accuracy.

Integrate Jira with Confluence, Slack, Microsoft Teams, GitHub, Azure DevOps, email, identity platforms, and other enterprise systems.

Design responsible AI workflows with validation, confidence thresholds, explainability, security, privacy, human review, and fallback mechanisms.

Create dashboards and reporting for intake volume, demand patterns, aging, throughput, SLA performance, routing accuracy, and automation effectiveness.

Troubleshoot production issues using logs, metrics, audit records, distributed tracing, and test cases.

Establish testing, monitoring, deployment, rollback, access-control, security, and governance practices for Jira, Java, Python, and AI solutions.

Partner with engineering, product, program management, QA, operations, and business teams to convert ambiguous requirements into reliable systems.

Document technical designs, business rules, AI behavior, integration contracts, security controls, and operational procedures.

Required Qualifications / Skillsets

3+ years of experience administering, developing, or automating Jira, preferably Jira Service Management.

Hands-on experience with Jira Service Management forms, request types, workflows, custom fields, queues, SLAs, permissions, notifications, approvals, and dashboards.

Professional experience developing production applications or services in Java, preferably with Spring Boot, and/or Python.

Experience with Jira REST APIs, webhooks, JSON, HTTP methods, and authentication mechanisms such as OAuth 2.0, API tokens, and service accounts.

Practical experience applying AI, generative AI, natural-language processing, or intelligent automation to business workflows.

Proficiency with SQL and at least one scripting language such as Python, JavaScript, Groovy, or PowerShell.

Experience designing scalable, secure, observable, testable, and maintainable production systems.

Understanding of secure integration practices, including least-privilege access, secrets management, auditability, and protection of sensitive or personal information.

Strong troubleshooting, communication, documentation, and stakeholder-management skills.

Experience working in Agile, DevOps, project management, or enterprise operations environments.

Preferred Qualifications

Experience with Jira Cloud or Data Center and Atlassian tools such as Forge, ScriptRunner, Assets, Advanced Roadmaps, or Marketplace applications.

Experience with LangChain, Amazon Bedrock, or comparable AI platforms.

Experience building retrieval-augmented generation systems, prompt workflows, classification models, embeddings, vector search, or AI evaluation frameworks.

Experience integrating Jira with CI/CD pipelines, cloud services, message queues, databases, and observability platforms.

Experience with AWS or another cloud platform, Docker or Kubernetes, infrastructure as code, and configuration as code.

Knowledge of cloud identity and access management, including roles, policies, service identities, cross-account access, and least-privilege design.

Knowledge of responsible AI, data privacy, access control, model-risk management, and enterprise governance.

Atlassian Jira or Java certification.

Knowledge of ITIL, Scrum, Kanban, Lean, or related operating frameworks.

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More about this job

Responsibilities

Design and scale Jira Service Management portals, workflows, and automation to streamline enterprise work intake and routing. Develop production-grade Java and Python services, integrations, and AI-driven workflows to enhance operational efficiency and data accuracy.

Requirements

Requires 3+ years of experience in Jira administration and development, along with professional experience in Java or Python. Candidates must possess strong troubleshooting skills and experience with REST APIs, automation, and intelligent system design.

Skills

Jira Service Management
Java
Python
Spring Boot
REST APIs
Automation
Artificial Intelligence
SQL
JavaScript
Groovy
PowerShell
JSON
CI/CD
Cloud Computing
Agile
DevOps

Visa sponsorship

Not detected in the job text

Keywords

Jira Service Management
Java
Python
Spring Boot
REST APIs
Automation
Artificial Intelligence
SQL
JavaScript
Groovy
PowerShell
JSON
CI/CD
Cloud Computing
Agile
DevOps
Atlassian
Confluence
GitHub
Azure DevOps
AWS
Docker
Kubernetes
LangChain
Amazon Bedrock
ITIL
Scrum
Kanban
OAuth 2.0
Webhooks

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