Closed listing
L2 Production Support Engineer – Salesforce FSC (Senior)
- Toronto, ON, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
Similar jobs hiring now
Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Job Title: L2 Production Support Engineer – Salesforce FSC (Senior)
Location: Toronto, ON (4 days hybrid)
Experience: 8–12+ Years
Employment Type: Full-Time
Certification Required: Salesforce Administrator Certification (Mandatory)
Key Responsibilities
- Provide L2 production support for a Salesforce FSC environment, including incident triage, root cause analysis, and resolution.
- Support and troubleshoot issues arising from the ongoing Salesforce FSC migration, including data and configuration-related problems.
- Investigate and resolve data migration and data management issues across source and target systems.
- Monitor, troubleshoot, and support integrations built using MuleSoft and other data integration tools (e.g., High Pick).
- Write and optimize SQL queries and use SOQL/Salesforce query tools to investigate data issues, validate records, and support debugging.
- Perform basic troubleshooting on Windows and Linux environments as part of end-to-end issue diagnosis.
- Manage and drive incidents, problems, and changes in line with ITIL best practices.
- Collaborate with cross-functional teams (Salesforce developers, integration teams, infrastructure, and business stakeholders) to ensure timely resolution of production issues.
- Document root cause analyses, known errors, and support runbooks for recurring issues.
- Participate in change management activities, including impact assessment and release support for Salesforce FSC changes.
- Ensure adherence to SLAs and support KPIs for incident and problem resolution.
Mandatory Skills & Qualifications
- Salesforce Certification - Salesforce Administrator (mandatory)
- 8–12+ years of experience in Production/Application Support roles
- Hands-on exposure to Salesforce Migration, specifically Financial Services Cloud (FSC)
- Strong data migration / data management experience (data validation, reconciliation, cleansing)
- Working knowledge of MuleSoft and High Pick (or equivalent data integration/ETL tools)
- Proficiency in SQL (ability to write and debug queries) and SOQL / Salesforce query tools
- Basic troubleshooting skills on Windows and Linux platforms
- Strong understanding of ITIL framework - Incident, Problem, and Change Management
More about this job
Responsibilities
Provide L2 production support for Salesforce FSC, focusing on incident triage, root cause analysis, and resolution. Support ongoing migrations and manage integrations using MuleSoft and other data tools.
Requirements
Requires 8-12+ years of experience in production support and a mandatory Salesforce Administrator Certification. Proficiency in SQL, SOQL, and the ITIL framework is essential.
Skills
- Salesforce FSC
- Production Support
- MuleSoft
- SQL
- SOQL
- ITIL
- Data Migration
- Incident Management
- Problem Management
- Change Management
- Linux
- Windows
- Data Validation
- Root Cause Analysis
- High Pick
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
- Finance & Accounting
- Engineering
Keywords
- Salesforce FSC
- Financial Services Cloud
- L2 Support
- Salesforce Administrator
- MuleSoft
- High Pick
- SQL
- SOQL
- ITIL
- Incident Management
- Problem Management
- Change Management
- Data Migration
- Data Management
- Linux
- Windows
- Root Cause Analysis
- SLA
- KPI
- Production Support