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Added 2 mins ago
PC
Systems Administrator
ProServeIT Corporation
Charlottetown, PE
- Full-time
…solves their technical problems or connects them to a more senior resource when required. To do this effectively, you will need to be proficient in building relationships with…
Added 16 mins ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling,…
Added 16 mins ago
SM
RQ11736 – Software Developer – Front End – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – Front End with extensive experience designing, developing, testing, deploying, and maintaining large-scale, multi-client, Internet-ready web…
Added 16 mins ago
SM
RQ11743 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Testing/QA Specialist with extensive experience in end-to-end testing, quality assurance, test automation, defect management, and release-readiness…
Added 16 mins ago
SM
RQ11822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Systems Testing/QA Specialist with strong experience in software testing, quality assurance, test automation, application development, coding, debugging, and defect…
Added 16 mins ago
SM
RQ11742 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Testing/QA Specialist with extensive experience in planning, executing, and managing end-to-end testing for complex digital solutions, enterprise…
Added 16 mins ago
SM
RQ11737 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – Full Stack with extensive experience designing and developing large-scale, multi-client web applications, Java-based enterprise solutions, REST…
Added 16 mins ago
SM
RQ10575 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Software Developer – ETL with extensive experience in data migration, ETL development, data conversion, database technologies, and digital transformation…
Added 16 mins ago
SM
RQ11743 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Testing/QA Specialist with extensive experience in end-to-end testing, quality assurance, test automation, defect management, and release-readiness…
Added 16 mins ago
SM
RQ10575 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Software Developer – ETL with extensive experience in data migration, ETL development, data conversion, database technologies, and digital transformation…
Added 16 mins ago
SM
RQ11822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Systems Testing/QA Specialist with strong experience in software testing, quality assurance, test automation, application development, coding, debugging, and defect…
Added 16 mins ago
SM
RQ11737 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – Full Stack with extensive experience designing and developing large-scale, multi-client web applications, Java-based enterprise solutions, REST…
Added 16 mins ago
SM
RQ11736 – Software Developer – Front End – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – Front End with extensive experience designing, developing, testing, deploying, and maintaining large-scale, multi-client, Internet-ready web…
Added 16 mins ago
SM
RQ11742 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Testing/QA Specialist with extensive experience in planning, executing, and managing end-to-end testing for complex digital solutions, enterprise…
Added 46 mins ago
M
Senior Data Architect
Miratech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are looking for a Senior Data Architect to design the end-to-end data platform for APEX. The platform ingests contact centre telephony and quality data from the Genesys A3S Snowflake…
Added 46 mins ago
M
Senior Data Architect
Miratech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are looking for a Senior Data Architect to design the end-to-end data platform for APEX. The platform ingests contact centre telephony and quality data from the Genesys A3S Snowflake…
Added 1 hour ago
C
Senior Proposal Writer
CallTower
Ottawa, ON
- Full-time
The Senior Proposal Writer is responsible for leading the development of high-impact, client-facing proposals that support revenue growth. This role partners closely with Sales, Solution…
Added 1 hour ago
AC
Senior Manager, Canadian Corporate Tax
ACCA Careers
Markham, ON
- Full-time
Make an impact with our Tax team as a Senior Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework. As a trusted…
Added 1 hour ago
J
Senior Analyst, Customer Analytics (12-month contract)
Jobber
Kitchener, ON
- Contract
We’re looking for a Senior Analyst, Customer Analytics to be part of our Analytics team on a 12-month contract.
Added 1 hour ago
BT
Bilingual Service Desk Analyst
Buchanan Technologies
Charlottetown, PE
- Full-time
Added 1 hour ago
I
Principal Data Architect, FSI
Infostrux
Toronto, ON
- Full-time
Added 1 hour ago
I
Data Governance Architect
Infostrux
Toronto, ON
- Full-time
…governance associates, specialists, and engineers and serving as the senior governance voice in front of the client. You will design the governance solution, run the delivery team…
Added 1 hour ago
AC
Senior Tax Manager
Accountor CPA
Calgary, AB
- Full-time
The Senior Tax Manager will take ownership of a portfolio of client files from planning through completion, provide technical guidance to staff, identify tax planning opportunities, and act…
Added 1 hour ago
QR
Warehouse - Team Leader
Quincaillerie Richelieu
Kitchener, ON
- Full-time
· Report any concerns to senior warehouse manager
Added 1 hour ago
A
Footwear Product Developer
Ardene
Laval, QC
- Full-time
We are currently looking for a Footwear Product Developer to join our Footwear/Bags/Wallets team. Reporting to the Senior Manager, Footwear/Handbags and working closely with the team, you…

Closed listing

Zodiac Solutions, Inc

L2 Production Support Engineer – Salesforce FSC (Senior)

Toronto, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Closing date: Oct 21, 2026
Posting language: English
Posted: Sep 21, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Title: L2 Production Support Engineer – Salesforce FSC (Senior)

Location: Toronto, ON (4 days hybrid)

Experience: 8–12+ Years

Employment Type: Full-Time

Certification Required: Salesforce Administrator Certification (Mandatory)

Key Responsibilities

Provide L2 production support for a Salesforce FSC environment, including incident triage, root cause analysis, and resolution.
Support and troubleshoot issues arising from the ongoing Salesforce FSC migration, including data and configuration-related problems.
Investigate and resolve data migration and data management issues across source and target systems.
Monitor, troubleshoot, and support integrations built using MuleSoft and other data integration tools (e.g., High Pick).
Write and optimize SQL queries and use SOQL/Salesforce query tools to investigate data issues, validate records, and support debugging.
Perform basic troubleshooting on Windows and Linux environments as part of end-to-end issue diagnosis.
Manage and drive incidents, problems, and changes in line with ITIL best practices.
Collaborate with cross-functional teams (Salesforce developers, integration teams, infrastructure, and business stakeholders) to ensure timely resolution of production issues.
Document root cause analyses, known errors, and support runbooks for recurring issues.
Participate in change management activities, including impact assessment and release support for Salesforce FSC changes.
Ensure adherence to SLAs and support KPIs for incident and problem resolution.

Mandatory Skills & Qualifications

Salesforce Certification - Salesforce Administrator (mandatory)
8–12+ years of experience in Production/Application Support roles
Hands-on exposure to Salesforce Migration, specifically Financial Services Cloud (FSC)
Strong data migration / data management experience (data validation, reconciliation, cleansing)
Working knowledge of MuleSoft and High Pick (or equivalent data integration/ETL tools)
Proficiency in SQL (ability to write and debug queries) and SOQL / Salesforce query tools
Basic troubleshooting skills on Windows and Linux platforms
Strong understanding of ITIL framework - Incident, Problem, and Change Management

About employer

More about this job

Responsibilities

Provide L2 production support for Salesforce FSC, focusing on incident triage, root cause analysis, and resolution. Support ongoing migrations and manage integrations using MuleSoft and other data tools.

Requirements

Requires 8-12+ years of experience in production support and a mandatory Salesforce Administrator Certification. Proficiency in SQL, SOQL, and the ITIL framework is essential.

Skills

Salesforce FSC
Production Support
MuleSoft
SQL
SOQL
ITIL
Data Migration
Incident Management
Problem Management
Change Management
Linux
Windows
Data Validation
Root Cause Analysis
High Pick

Visa sponsorship

Not detected in the job text

Keywords

Salesforce FSC
Financial Services Cloud
L2 Support
Salesforce Administrator
MuleSoft
High Pick
SQL
SOQL
ITIL
Incident Management
Problem Management
Change Management
Data Migration
Data Management
Linux
Windows
Root Cause Analysis
SLA
KPI
Production Support

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