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Added 11 mins ago
SH
Social Worker (BSW)
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 11 mins ago
SH
Rehabilitation Assistant
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 11 mins ago
SH
Utilization Facilitator (N4)
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 11 mins ago
SH
Respiratory Therapist - Adult
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 26 mins ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 26 mins ago
MS
Accounting Analyst
Marberg Staffing
Toronto, ON
- Temporary
Accounting Analyst for community services agency client, downtown Toronto.
Added 26 mins ago
PA
Ground Operations Manager
PAL Airlines
Montreal, QC
- Full-time
At PAL Airlines, our success begins on the ground. We are looking for an experienced and motivated Ground Operations Manager to lead airport operations at our Montreal, QC base, ensuring…
Added 26 mins ago
LC
Audit Manager
LEE CHARTERED PROFESSIONAL ACCOUNTANT PROFESSIONAL CORPORATION
Vaughan, ON
- Contract
…with over 50 combined years of experience in accounting and business consulting. The firm is built on honesty, hard work, transparency, and strict protection of client confidentiality,…
Added 26 mins ago
A
AML Manager
Altis
Toronto, ON
- $100,000 to $110,000 CAD / year
- Contract
…risk, and driving meaningful change? An established financial services organization is seeking a Manager, AML/ATF Governance for a 6-month contract to enhance its compliance framework and…
Added 26 mins ago
L
Sales Manager Adtech - Toronto
Locala
Toronto, ON
- Other
We're looking for a Sales Manager to expand the Toronto market.
Added 26 mins ago
CC
Talent Acquisition Specialist
Clark Construction Management
Mississauga, ON
- Full-time
…to the overall success of your professional career and the…
Added 42 mins ago
PA
Sales Manager
PAL Airlines
Montreal, QC
- $65,000 to $70,000 CAD / year
- Full-time
Develop and implement sales plans to achieve territory objectives for all PAL Airlines, Air Borealis, PAL Aviation Services and MFC (PAL) as directed by the Director and VP;
Added 42 mins ago
L
Sales Manager Adtech - Toronto
Locala
Toronto, ON
- Full-time
We're looking for a Sales Manager to expand the Toronto market.
Added 42 mins ago
A
Finance Manager - Edmonton Corporate Office
AutoCanada
AB · Edmonton, AB
- Other
The Manager, Financial Reporting is responsible for supporting the preparation and delivery of accurate, timely, and compliant financial reporting for the organization. This role oversees…
Added 42 mins ago
TH
Clinical Manager, Birthing Services| Permanent Full Time
Trillium Health Partners
ON · ON, Canada
- Full-time
Position: Clinical Manager, Birthing Services
Added 1 hour ago
AH
Operating Room Business Lead
Alberta Health Services
Red Deer, AB
- Full-time
Reporting to the Director of Surgery/Zone Programmatic Lead Surgery/MDRD, the Clinical Support Business Manager is responsible for providing leadership, analysis and direction in the…
Added 1 hour ago
ME
Accounting Assistant
McDougall Energy Inc.
Sault Ste. Marie, ON
- Full-time
McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions…
Added 1 hour ago
ME
Credit Representative
McDougall Energy Inc.
Sault Ste. Marie, ON
- Full-time
McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions…
Added 1 hour ago
ME
Human Resources Manager
McDougall Energy Inc.
Goderich, ON
- Full-time
McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions…
Added 1 hour ago
ME
Customer Service Representative
McDougall Energy Inc.
Thunder Bay, ON
- Part-time
McDougall Energy is a Canadian, family-owned business that has been providing products and services to customers since 1949. We are thrilled to be recognized as a Platinum Club member of…
Added 1 hour ago
ME
Customer Service Representative
McDougall Energy Inc.
Thunder Bay, ON
- Part-time
McDougall Energy is a Canadian, family-owned business that has been providing products and services to customers since 1949. We are thrilled to be recognized as a Platinum Club member of…
Added 1 hour ago
ME
Professional Delivery Driver
McDougall Energy Inc.
North Bay, ON
- Full-time
McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions…
Added 1 hour ago
ME
Service Technician
McDougall Energy Inc.
Goderich, ON
- Full-time
McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions…
Added 1 hour ago
ME
Customer Service Representative Lead Hand
McDougall Energy Inc.
Thunder Bay, ON
- Part-time
McDougall Energy is a Canadian, family-owned business that has been providing products and services to customers since 1949. We are thrilled to be recognized as a Platinum Club member of…
Added 1 hour ago
AM
Intern Funeral Director
Arbor Memorial Inc.
Regina, SK
- Internship
…responsible for overseeing and directing all aspects of funeral services under the direction of the Funeral Home Manager and Senior Funeral Director, including: filing death certificates,…

Zodiac Solutions, Inc

Senior Application Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Application Support Manager

Must Have Skills

Extensive experience leading application support on Microsoft technology stacks such as Windows and .NET, with a strong understanding of IT systems and infrastructure.

Experience working in the banking industry.

Deep understanding of service management principles, frameworks such as ITIL, and best practices for efficient and effective service delivery.

Strong experience in incident management, problem management, change management, and service level management.

Strong interpersonal and communication skills to build and maintain client relationships.

Ability to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.

Strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.

Ability to analyze complex situations, identify problems, and propose effective solutions.

Continuous improvement mindset.

Ability to proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.

Good to Have Skills

Experience in Commercial Banking areas such as Payments and Capital Markets.

Roles and Responsibilities

Maintain high performance levels for service-related processes and implement improvement activities wherever necessary.

Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews.

Ensure systems, procedures, and methodologies are in place to support outstanding service delivery.

Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Provide production support services for application issues and queries while researching and analyzing business and system needs and exploring alternative options to recommend technology solutions.

Provide rotational after-hours on-call support for applications and databases.

Work flexible shifts when required, including day and afternoon shifts, to support workload or change activities and help balance overtime.

Lead the investigation and analysis of application technical and functional impacts, including root cause analysis of operational failures.

Manage resiliency, patching, and software compliance to ensure the production environment meets applicable organizational and technology standards.

Lead detailed design phases for small to large projects/programs, identifying, tracking, and resolving technical issues.

Prepare high-level and detailed technical specifications for small to medium projects in accordance with PLC, security, and architecture documentation objectives.

Work with the Project Manager to determine the best mix of development, interfacing applications, and third-party vendor solutions to meet business requirements and project objectives.

Provide input and coordinate with DBA teams in creating new and modifying existing database structures using different types of databases.

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More about this job

Responsibilities

Lead application support and service delivery, including critical incident coordination, production issue resolution, root cause analysis, and continuous improvement. Oversee technical design and production readiness, coordinate project and database work, and ensure systems meet resiliency, patching, security, and compliance standards.

Requirements

Requires extensive experience leading application support on Microsoft technology stacks, particularly Windows and .NET, along with banking industry experience and deep knowledge of ITIL and service management practices. Candidates should bring strong incident, problem, change, client, and project management skills, with the ability to analyze complex issues and improve service delivery.

Skills

Application Support
Microsoft Windows
.NET
ITIL
Incident Management
Problem Management
Change Management
Service Level Management
Project Management
Root Cause Analysis
Production Support
Resiliency Management
Patch Management
Software Compliance
Database Design

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Microsoft Windows
.NET
Banking
Commercial Banking
Payments
Capital Markets
ITIL
Service Management
Incident Management
Problem Management
Change Management
Service Level Management
Production Support
Critical Incidents
Root Cause Analysis
Project Management
Continuous Improvement
After-Hours On-Call Support
Resiliency
Patch Management
Software Compliance
Technical Specifications
Database Structures
Security
Architecture Documentation
Third-Party Vendors

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