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Added 10 mins ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
…stakeholder engagement, testing, data migration, training, change management, and organizational readiness…
Added 10 mins ago
S
Radiological Technologist, Pediatric Procedures, Diagnostic Imaging X-Ray - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
- Full-time
Place lead protection over gonadal area (including examinations of the pelvis) on all patients during radiographic procedures as per the procedural guidelines.
Added 10 mins ago
AC
Baker Lead
Aramark Canada
Calgary, AB
- Full-time
The Lead Baker is responsible for cooking and preparing food according to recipes and production guidelines while adhering to food safety, food handling, and sanitation procedures. The…
Added 10 mins ago
L
Senior Software Engineer
lululemon
BC · British Columbia, Canada
- Full-time
…community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable , inclusive and…
Added 10 mins ago
AC
Lead Cook
Aramark Canada
Toronto, ON · Scarborough, ON
- Full-time
The Lead Cook is responsible for cooking and preparing food using standard recipes and production guidelines while following food safety, food handling, and sanitation procedures. The…
Added 10 mins ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Winnipeg, MB
- Full-time
Your work will support ethical culture, reputation risk management, and compliance across areas including anti-corruption, fair competition, anti-money laundering, human rights, and…
Added 10 mins ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Moncton, NB
- Full-time
Your work will support ethical culture, reputation risk management, and compliance across areas including anti-corruption, fair competition, anti-money laundering, human rights, and…
Added 10 mins ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Halifax, NS
- Full-time
Your work will support ethical culture, reputation risk management, and compliance across areas including anti-corruption, fair competition, anti-money laundering, human rights, and…
Added 10 mins ago
TB
Retail Manager - Lively
The Beer Store
ON · Noelville, ON
- Full-time
…part in bringing our stores to life every day and you will lead from the front by being present and working alongside your team in a fast-paced environment to support daily operations. You…
Added 10 mins ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Quebec, QC
- Full-time
Your work will support ethical culture, reputation risk management, and compliance across areas including anti-corruption, fair competition, anti-money laundering, human rights, and…
Added 10 mins ago
C
Salesforce Release Engineer
Cognizant
Toronto, ON
- $78,000 to $125,000 CAD / year
- Full-time
Ensure compliance with change management, governance, and audit requirements.
Added 10 mins ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
We believe change is a good thing. Whether it’s exploring new markets or refreshing our strategies, our passion for innovation opens the door to exciting opportunities that strengthen our…
Added 10 mins ago
C
Service delivery Manager
CGI
Toronto, ON
- Full-time
Coordinate incident, problem, and change management activities, including escalation and root cause analysis.
Added 10 mins ago
L
Manager - Asset Protection, Safety and Strategy (Global Fulfillment) | Contract until March 2028
lululemon
Vancouver, BC
- Full-time
…community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and…
Added 10 mins ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Toronto, ON
- Full-time
Your work will support ethical culture, reputation risk management, and compliance across areas including anti-corruption, fair competition, anti-money laundering, human rights, and…
Added 10 mins ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Montreal, QC
- Full-time
Your work will support ethical culture, reputation risk management, and compliance across areas including anti-corruption, fair competition, anti-money laundering, human rights, and…
Added 10 mins ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Vancouver, BC
- Full-time
Your work will support ethical culture, reputation risk management, and compliance across areas including anti-corruption, fair competition, anti-money laundering, human rights, and…
Added 10 mins ago
C
Chef(fe) de service, service à la clientèle
CGI
Montreal, QC
- Full-time
The client offers all in one cloud based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction…
Added 10 mins ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Calgary, AB
- Full-time
Your work will support ethical culture, reputation risk management, and compliance across areas including anti-corruption, fair competition, anti-money laundering, human rights, and…
Added 40 mins ago
AB
Engineering Supervisor
Amphenol Borisch Technologies
London, ON
- Full-time
Lead and participate in multi-disciplinary problem solving teams. Help determine and implement solutions.
Added 40 mins ago
BT
Application Support Manager
BULL TECHNICAL SERVICES LIMITED
Toronto, ON
- Full-time
Strong experience in incident management, problem management, change management, and service level management.
Added 40 mins ago
H
Specialist – Project Planning & Integration
Hays
Sudbury, ON
- $110,000 to $125,000 CAD / year
- Full-time
…throughout the project lifecycle. As the planning discipline lead for the Canadian studies portfolio, the successful candidate will ensure that project schedules are fully integrated with…
Added 41 mins ago
B
Senior Manager, Transaction Tax Services
BDO
Calgary, AB
- Full-time
Lead sell-side and buy-side tax due diligence engagements to identify, evaluate and quantify potential tax liabilities and exposures and work with vendors to mitigate these exposures prior…
Added 41 mins ago
B
Manager, Transaction Tax Services
BDO
Calgary, AB
- Full-time
Lead sell-side and buy-side tax due diligence engagements to identify, evaluate and quantify potential tax liabilities and exposures and work with vendors to mitigate these exposures prior…
Added 1 hour ago
O
Senior Cloud Service Manager- Financial Services
OpenText
Richmond Hill, ON
- Full-time
Coordinate change management activities, including moves, adds, and changes.

Zodiac Solutions, Inc

Senior Application Manager

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Application Support Manager

Must Have Skills

Extensive experience leading application support on Microsoft technology stacks such as Windows and .NET, with a strong understanding of IT systems and infrastructure.

Experience working in the banking industry.

Deep understanding of service management principles, frameworks such as ITIL, and best practices for efficient and effective service delivery.

Strong experience in incident management, problem management, change management, and service level management.

Strong interpersonal and communication skills to build and maintain client relationships.

Ability to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.

Strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.

Ability to analyze complex situations, identify problems, and propose effective solutions.

Continuous improvement mindset.

Ability to proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.

Good to Have Skills

Experience in Commercial Banking areas such as Payments and Capital Markets.

Roles and Responsibilities

Maintain high performance levels for service-related processes and implement improvement activities wherever necessary.

Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews.

Ensure systems, procedures, and methodologies are in place to support outstanding service delivery.

Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Provide production support services for application issues and queries while researching and analyzing business and system needs and exploring alternative options to recommend technology solutions.

Provide rotational after-hours on-call support for applications and databases.

Work flexible shifts when required, including day and afternoon shifts, to support workload or change activities and help balance overtime.

Lead the investigation and analysis of application technical and functional impacts, including root cause analysis of operational failures.

Manage resiliency, patching, and software compliance to ensure the production environment meets applicable organizational and technology standards.

Lead detailed design phases for small to large projects/programs, identifying, tracking, and resolving technical issues.

Prepare high-level and detailed technical specifications for small to medium projects in accordance with PLC, security, and architecture documentation objectives.

Work with the Project Manager to determine the best mix of development, interfacing applications, and third-party vendor solutions to meet business requirements and project objectives.

Provide input and coordinate with DBA teams in creating new and modifying existing database structures using different types of databases.

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More about this job

Responsibilities

Lead application support and service delivery, including critical incident coordination, production issue resolution, root cause analysis, and continuous improvement. Oversee technical design and production readiness, coordinate project and database work, and ensure systems meet resiliency, patching, security, and compliance standards.

Requirements

Requires extensive experience leading application support on Microsoft technology stacks, particularly Windows and .NET, along with banking industry experience and deep knowledge of ITIL and service management practices. Candidates should bring strong incident, problem, change, client, and project management skills, with the ability to analyze complex issues and improve service delivery.

Skills

Application Support
Microsoft Windows
.NET
ITIL
Incident Management
Problem Management
Change Management
Service Level Management
Project Management
Root Cause Analysis
Production Support
Resiliency Management
Patch Management
Software Compliance
Database Design

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Microsoft Windows
.NET
Banking
Commercial Banking
Payments
Capital Markets
ITIL
Service Management
Incident Management
Problem Management
Change Management
Service Level Management
Production Support
Critical Incidents
Root Cause Analysis
Project Management
Continuous Improvement
After-Hours On-Call Support
Resiliency
Patch Management
Software Compliance
Technical Specifications
Database Structures
Security
Architecture Documentation
Third-Party Vendors

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