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Added 25 mins ago
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Site Foreman - FIFO
Convergint
Fort McMurray, AB
- Full-time
Communicate project and maintenance progress, risks, resource requirements, and operational concerns to the customer and Operations Manager.
Added 55 mins ago
NM
Parts Lead
Nelson Motors and Equipment
Radville, SK
- Full-time
…and invoicing. You will support parts sales by identifying customer needs, recommending suitable parts and related products, promoting seasonal programs when appropriate, and following up…
Added 1 hour ago
PA
Ground Operations Manager
PAL Airlines
Montreal, QC
- Full-time
If you're passionate about operational excellence, safety, and delivering outstanding customer experiences, we invite you to join PAL Airlines as our next Ground Operations Manager –…
Added 1 hour ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 1 hour ago
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Senior Engineering Manager - Stratus Imaging Archive
Optum
Richmond, BC
- Full-time
The Senior Engineering Manager will lead engineering teams building and evolving the Stratus Imaging Archive product and play a critical role in advancing our cloud-native Vendor Neutral…
Added 1 hour ago
CC
Talent Acquisition Specialist
Clark Construction Management
Mississauga, ON
- Full-time
…to the overall success of your professional career and the…
Added 1 hour ago
PA
Sales Manager
PAL Airlines
Montreal, QC
- $65,000 to $70,000 CAD / year
- Full-time
Respond to client inquiries, requests or issues. Working with various internal departments to ensure customer needs are met;
Added 1 hour ago
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Service Manager
Harvey & Company Ltd - Corner Brook
Corner Brook, NL
- Full-time
The Service Manager leads the service department and is accountable for its financial performance, customer experience, employee development, safety, and operational results.
Added 1 hour ago
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Operating Room Business Lead
Alberta Health Services
Red Deer, AB
- Full-time
Reporting to the Director of Surgery/Zone Programmatic Lead Surgery/MDRD, the Clinical Support Business Manager is responsible for providing leadership, analysis and direction in the…
Added 1 hour ago
ME
Accounting Assistant
McDougall Energy Inc.
Sault Ste. Marie, ON
- Full-time
McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions…
Added 1 hour ago
ME
Credit Representative
McDougall Energy Inc.
Sault Ste. Marie, ON
- Full-time
…positive attitude to join our team. Reporting to the Credit Manager, this Credit Representative is responsible for collections, while ensuring customer satisfaction and…
Added 1 hour ago
ME
Human Resources Manager
McDougall Energy Inc.
Goderich, ON
- Full-time
McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions…
Added 1 hour ago
ME
Customer Service Representative
McDougall Energy Inc.
Thunder Bay, ON
- Part-time
McDougall Energy is seeking a motivated, results-driven individual to join our team as a part-time Customer Service Representative at our Thunder Bay, John Street location.
Added 1 hour ago
ME
Customer Service Representative
McDougall Energy Inc.
Thunder Bay, ON
- Part-time
McDougall Energy is seeking a motivated, results-driven individual to join our team as a part-time Customer Service Representative at our Thunder Bay, Arthur St W location.
Added 1 hour ago
ME
Professional Delivery Driver
McDougall Energy Inc.
North Bay, ON
- Full-time
McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions…
Added 1 hour ago
ME
Service Technician
McDougall Energy Inc.
Goderich, ON
- Full-time
McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions…
Added 1 hour ago
ME
Customer Service Representative Lead Hand
McDougall Energy Inc.
Thunder Bay, ON
- Part-time
We are seeking a motivated, results-driven individual to join our team as a part-time Customer Service Representative Lead Hand at our Memorial Ave. Thunder Bay location.
Added 1 hour ago
AM
Intern Funeral Director
Arbor Memorial Inc.
Regina, SK
- Internship
…package. We are invested in a culture of learning throughout our business and dedicated to providing health and wellness resources for all employees and their families. We also provide a…
Added 1 hour ago
ME
310T Truck and Coach Technician
McDougall Energy Inc.
North Bay, ON
- Full-time
McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions…
Added 1 hour ago
ME
Professional Delivery Driver
McDougall Energy Inc.
St. Thomas, ON
- Temporary
McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions…
Added 1 hour ago
AM
Pre-Planning Director
Arbor Memorial Inc.
AB · Edmonton, AB
- Full-time
Passion for customer care demonstrated in previous professional experiences and a strong discipline for working in a customer-centric service organization. Experience in business…
Added 1 hour ago
ME
Service Coordinator
McDougall Energy Inc.
Sudbury, ON · Lively, ON
- Full-time
…Coordinator at our Sudbury Branch. Reporting to the Operations Manager, the Service Coordinator is an integral member of the Service team and is responsible for scheduling and dispatching…
Added 1 hour ago
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General Manager
Bosch Truck Group / Bosch Idealease
Airdrie, AB
- Full-time
We are seeking an experienced and results-driven General Manager to lead all aspects of our Airdrie truck dealership operations. The General Manager is responsible for the overall…
Added 1 hour ago
ME
Dispatcher
McDougall Energy Inc.
Chatham-Kent, ON · Chatham, ON
- Full-time
McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions…

Zodiac Solutions, Inc

Senior Application Manager

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Application Support Manager

Must Have Skills

Extensive experience leading application support on Microsoft technology stacks such as Windows and .NET, with a strong understanding of IT systems and infrastructure.

Experience working in the banking industry.

Deep understanding of service management principles, frameworks such as ITIL, and best practices for efficient and effective service delivery.

Strong experience in incident management, problem management, change management, and service level management.

Strong interpersonal and communication skills to build and maintain client relationships.

Ability to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.

Strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.

Ability to analyze complex situations, identify problems, and propose effective solutions.

Continuous improvement mindset.

Ability to proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.

Good to Have Skills

Experience in Commercial Banking areas such as Payments and Capital Markets.

Roles and Responsibilities

Maintain high performance levels for service-related processes and implement improvement activities wherever necessary.

Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews.

Ensure systems, procedures, and methodologies are in place to support outstanding service delivery.

Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Provide production support services for application issues and queries while researching and analyzing business and system needs and exploring alternative options to recommend technology solutions.

Provide rotational after-hours on-call support for applications and databases.

Work flexible shifts when required, including day and afternoon shifts, to support workload or change activities and help balance overtime.

Lead the investigation and analysis of application technical and functional impacts, including root cause analysis of operational failures.

Manage resiliency, patching, and software compliance to ensure the production environment meets applicable organizational and technology standards.

Lead detailed design phases for small to large projects/programs, identifying, tracking, and resolving technical issues.

Prepare high-level and detailed technical specifications for small to medium projects in accordance with PLC, security, and architecture documentation objectives.

Work with the Project Manager to determine the best mix of development, interfacing applications, and third-party vendor solutions to meet business requirements and project objectives.

Provide input and coordinate with DBA teams in creating new and modifying existing database structures using different types of databases.

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More about this job

Responsibilities

Lead application support and service delivery, including critical incident coordination, production issue resolution, root cause analysis, and continuous improvement. Oversee technical design and production readiness, coordinate project and database work, and ensure systems meet resiliency, patching, security, and compliance standards.

Requirements

Requires extensive experience leading application support on Microsoft technology stacks, particularly Windows and .NET, along with banking industry experience and deep knowledge of ITIL and service management practices. Candidates should bring strong incident, problem, change, client, and project management skills, with the ability to analyze complex issues and improve service delivery.

Skills

Application Support
Microsoft Windows
.NET
ITIL
Incident Management
Problem Management
Change Management
Service Level Management
Project Management
Root Cause Analysis
Production Support
Resiliency Management
Patch Management
Software Compliance
Database Design

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Microsoft Windows
.NET
Banking
Commercial Banking
Payments
Capital Markets
ITIL
Service Management
Incident Management
Problem Management
Change Management
Service Level Management
Production Support
Critical Incidents
Root Cause Analysis
Project Management
Continuous Improvement
After-Hours On-Call Support
Resiliency
Patch Management
Software Compliance
Technical Specifications
Database Structures
Security
Architecture Documentation
Third-Party Vendors

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