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Manager, Underwriting Member & Co-operative Business
Sovereign Insurance
Toronto, ON
- Full-time
…ensuring profitable growth, sound risk management, and exceptional service delivery. This role is responsible for providing leadership to the underwriting team, overseeing portfolio…
Added just now
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Associate Customer Success Manager - French
ServiceNow
Montreal, QC
- Full-time
Lead Customer Business Reviews at Director and Manager level; translate platform outcomes into commercial impact in the customer’s language.
Added 13 mins ago
IW
Senior Manager, Business Development
IG Wealth Management
AB · Alberta, Canada
- Full-time
…internally focused member of the Business Development team. You will lead the planning and delivery of advisor acquisition activities, with a primary focus on IG’s Enterprise Acquisition…
Added 13 mins ago
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Senior Wealth Operations Officer Prefered Candidate
TD
Toronto, ON
- Full-time
Identify, document, and investigate processes / exceptions arising from transactions / processes beyond first level operations service delivery
Added 13 mins ago
K
National Sea Logistics Implementation Project Expert
Kuehne+Nagel
Winnipeg, MB
- Full-time
…Sea Logistics Implementation Project Expert, where you will lead strategic customer implementations, data integration projects, and order management initiatives across Canada. In this…
Added 13 mins ago
M
Lead Full Stack Engineer
Manulife
Waterloo, ON
- Full-time
As a Lead Full Stack Engineer, you will shape the technical direction for your area, lead complex engineering programs across multiple teams, and establish standards for how solutions are…
Added 13 mins ago
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Operational Readiness Manager
BGIS
Markham, ON
- Full-time
…delivers solutions that aim to integrate all work streams in the delivery of workplace fit up and workplace transformation. Solutions can be inclusive of early consultation & engagement,…
Added 13 mins ago
M
Manager, Corporate & Strategic Partnerships
Metrolinx
Toronto, ON · Greater Toronto Area, Canada
- $123,026 to $168,886 USD / year
- Full-time
Our Non-Fare Sales Office is seeking a Manager, Corporate & Strategic Partnerships for a 14-month contract to lead the growth of corporate and strategic partnerships. This role is…
Added 13 mins ago
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National Sea Logistics Implementation Project Expert
Kuehne+Nagel
Mississauga, ON
- Full-time
…Sea Logistics Implementation Project Expert, where you will lead strategic customer implementations, data integration projects, and order management initiatives across Canada. In this…
Added 13 mins ago
K
National Sea Logistics Implementation Project Expert
Kuehne+Nagel
Kitchener, ON
- Full-time
…Sea Logistics Implementation Project Expert, where you will lead strategic customer implementations, data integration projects, and order management initiatives across Canada. In this…
Added 13 mins ago
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Regional Facility Manager - Remote, Vancouver
Guckenheimer
Mississauga, ON
- $120,000 to $125,000 CAD / year
- Full-time
Full ownership of account in North America, while working with global leadership to ensure world-class delivery of service(s)
Added 13 mins ago
K
National Sea Logistics Implementation Project Expert
Kuehne+Nagel
Richmond, BC
- Full-time
…Sea Logistics Implementation Project Expert, where you will lead strategic customer implementations, data integration projects, and order management initiatives across Canada. In this…
Added 13 mins ago
K
National Sea Logistics Implementation Project Expert
Kuehne+Nagel
Montreal, QC
- Full-time
…Sea Logistics Implementation Project Expert, where you will lead strategic customer implementations, data integration projects, and order management initiatives across Canada. In this…
Added 13 mins ago
K
National Sea Logistics Implementation Project Expert
Kuehne+Nagel
Halifax, NS
- Full-time
…Sea Logistics Implementation Project Expert, where you will lead strategic customer implementations, data integration projects, and order management initiatives across Canada. In this…
Added 13 mins ago
K
National Sea Logistics Implementation Project Expert
Kuehne+Nagel
Calgary, AB
- Full-time
…Sea Logistics Implementation Project Expert, where you will lead strategic customer implementations, data integration projects, and order management initiatives across Canada. In this…
Added 13 mins ago
U
Warehouse Worker - Early Mornings
UPS
Burlington, ON
- Internship
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 13 mins ago
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Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Oversee the day-to-day operations of the Scheduling Department, ensuring timely, accurate, and consistent service delivery.
Added 29 mins ago
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Global Methods Engineer - Machining
Safran
Mirabel, QC
- Full-time
Lead the industrialization team to meet the program requirements outlined during the industrialization mandate.
Added 43 mins ago
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Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 43 mins ago
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Senior Product Manager (Platform & AI)
PakFactory
Toronto, ON
- Full-time
…We're now at a genuine inflection point: transforming from a service business into a technology-powered platform. That means rebuilding our website, launching customer and vendor portals,…
Added 43 mins ago
E
Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.
Evertz
Burlington, ON
- Full-time
Evertz is hiring a Project Manager to lead software upgrade (regression) projects for large-scale broadcast and media systems, including SDVN / MAGNUM environments. You will drive each…
Added 44 mins ago
GO
Category Analyst (***Reposted***)
Government of Manitoba
Winnipeg, MB
- Full-time
The Department of Public Service Delivery is seeking qualified individuals to fill the Category Analyst positions within the Procurement and Supply Chain Division (PSCD) Division.
Added 44 mins ago
BB
Représentant(e) des services techniques à domicile (Temps plein)) / Field Technical Service Representative (Full Time)
Best Buy Canada
Montreal, QC
- Full-time
Grow your career in development roles (senior field service agent, field services team lead).
Added 44 mins ago
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Senior Cloud Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Collaborate with cross-functional teams in Agile environments to drive rapid delivery and innovation.
Added 59 mins ago
U
Warehouse Worker - Early Mornings
UPS
Burlington, ON
- Internship
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…

Zodiac Solutions, Inc

Senior Application Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Application Support Manager

Must Have Skills

Extensive experience leading application support on Microsoft technology stacks such as Windows and .NET, with a strong understanding of IT systems and infrastructure.

Experience working in the banking industry.

Deep understanding of service management principles, frameworks such as ITIL, and best practices for efficient and effective service delivery.

Strong experience in incident management, problem management, change management, and service level management.

Strong interpersonal and communication skills to build and maintain client relationships.

Ability to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.

Strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.

Ability to analyze complex situations, identify problems, and propose effective solutions.

Continuous improvement mindset.

Ability to proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.

Good to Have Skills

Experience in Commercial Banking areas such as Payments and Capital Markets.

Roles and Responsibilities

Maintain high performance levels for service-related processes and implement improvement activities wherever necessary.

Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews.

Ensure systems, procedures, and methodologies are in place to support outstanding service delivery.

Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Provide production support services for application issues and queries while researching and analyzing business and system needs and exploring alternative options to recommend technology solutions.

Provide rotational after-hours on-call support for applications and databases.

Work flexible shifts when required, including day and afternoon shifts, to support workload or change activities and help balance overtime.

Lead the investigation and analysis of application technical and functional impacts, including root cause analysis of operational failures.

Manage resiliency, patching, and software compliance to ensure the production environment meets applicable organizational and technology standards.

Lead detailed design phases for small to large projects/programs, identifying, tracking, and resolving technical issues.

Prepare high-level and detailed technical specifications for small to medium projects in accordance with PLC, security, and architecture documentation objectives.

Work with the Project Manager to determine the best mix of development, interfacing applications, and third-party vendor solutions to meet business requirements and project objectives.

Provide input and coordinate with DBA teams in creating new and modifying existing database structures using different types of databases.

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More about this job

Responsibilities

Lead application support and service delivery, including critical incident coordination, production issue resolution, root cause analysis, and continuous improvement. Oversee technical design and production readiness, coordinate project and database work, and ensure systems meet resiliency, patching, security, and compliance standards.

Requirements

Requires extensive experience leading application support on Microsoft technology stacks, particularly Windows and .NET, along with banking industry experience and deep knowledge of ITIL and service management practices. Candidates should bring strong incident, problem, change, client, and project management skills, with the ability to analyze complex issues and improve service delivery.

Skills

Application Support
Microsoft Windows
.NET
ITIL
Incident Management
Problem Management
Change Management
Service Level Management
Project Management
Root Cause Analysis
Production Support
Resiliency Management
Patch Management
Software Compliance
Database Design

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Microsoft Windows
.NET
Banking
Commercial Banking
Payments
Capital Markets
ITIL
Service Management
Incident Management
Problem Management
Change Management
Service Level Management
Production Support
Critical Incidents
Root Cause Analysis
Project Management
Continuous Improvement
After-Hours On-Call Support
Resiliency
Patch Management
Software Compliance
Technical Specifications
Database Structures
Security
Architecture Documentation
Third-Party Vendors

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