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Added 3 mins ago
GO
Health Care Consultant (Financial Program Designer)
Government of Newfoundland and Labrador
St. John's, NL
- $86,572 to $112,544 CAD / year
- Full-time
…and recommendations for senior leadership. Strong analytical, project management, and communication skills are essential for success in this…
Added 3 mins ago
A
Future Opportunities: SR&ED Consultant
Ayming
Toronto, ON
- Full-time
Added 3 mins ago
A
Future Opportunities: SR&ED Consultant
Ayming
Toronto, ON
- Full-time
Added 33 mins ago
J
Administrative Assistant – Construction
JobsMedia.io
Mirabel, QC
- Full-time
You will support management, project managers, accounting, and site teams. On a daily basis, your responsibilities will include: Answering calls and emails and forwarding them to the…
Added 33 mins ago
L
Site Administrator, Building Construction
Ledcor
Toronto, ON
- Full-time
…administrative support. In this role, you will work closely with the project team to ensure all site documentation is accurate, well-organized, and distributed promptly to the appropriate…
Added 1 hour ago
1
Law Clerk
123Dentist
Toronto, ON
- $75,000 to $125,000 CAD / year
- Full-time
You bring strong organizational, project management, and process improvement instincts
Added 1 hour ago
1
Law Clerk
123Dentist
Brossard, QC
- $75,000 to $125,000 CAD / year
- Full-time
You bring strong organizational, project management, and process improvement instincts
Added 1 hour ago
A
Finance Manager - Edmonton Corporate Office
AutoCanada
AB · Edmonton, AB
- Other
Effective project management and organizational abilities.
Added 1 hour ago
AH
Operating Room Business Lead
Alberta Health Services
Red Deer, AB
- Full-time
…manages response to alert. The Clinical Business Lead manages project resources within a matrix reporting structure and communicates regularly with multiple stakeholders. Relationship…
Added 2 hours ago
AH
Administrative Support V
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…heavier items (file boxes) to support a contract archiving…
Added 3 hours ago
A
Trading Systems Integration Engineer
Ambition
Montreal, QC
- Full-time
Provide clear project and delivery updates to technical and business stakeholders
Added 3 hours ago
GZ
Vice President Operations
Gestion Zagora
Toronto, ON
- Full-time
Added 3 hours ago
GZ
Vice President Operations
Gestion Zagora
Montreal, QC
- Full-time
Added 3 hours ago
GZ
Vice President Operations
Gestion Zagora
Moncton, NB
- Full-time
Added 4 hours ago
GZ
Vice President Operations
Gestion Zagora
Regina, SK
- Full-time
Added 4 hours ago
BA
IBM Planning Analytics / TM1 Consultants & Developers
Banking and Finance Industry
Toronto, ON
- Full-time
…planning solutions using IBM Planning Analytics to achieve project success as agreed with customers; deliver technical, functional, and business outcomes of a project and maintaining high…
Added 4 hours ago
B
SENIOR COMMERCIAL ACCOUNT MANAGER - Kelowna
BDC
Kelowna, BC
- Full-time
Added 5 hours ago
GZ
Vice President Operations
Gestion Zagora
AB · Edmonton, AB
- Full-time
Added 5 hours ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Ottawa, ON
- $52,000 to $59,000 CAD / year
- Full-time
Act as the Corporate team’s lead representative in the Digital and Strategy (DAS) project discussions.
Added 5 hours ago
B
Sr. BSA-Agile/Banking
BeachHead
Toronto, ON
- $62.65 to $75.18 CAD / hour
- Contract
Collaborate with project stakeholders to clarify requirements and validate proposed solutions.
Added 6 hours ago
LB
Software Developer, Platform & AI Solutions
Laurentian Bank
Burlington, ON
- Full-time
Work closely with business stakeholders, IT, vendors, and project teams to deliver secure, supportable, and upgrade-aware technology solutions.
Added 6 hours ago
C
Project Administrator
Convergint
Dartmouth, NS
- Full-time
Convergint is looking for a team-oriented, results-driven, Project Coordinator to join our amazing Capital Projects team in our Halifax location. As the Project Coordinator, you will be…
Added 6 hours ago
C
Service Manager
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
…Manager and Account Executives on Service opportunities including Project conversion to Customer Support Program (CSP)…
Added 6 hours ago
BG
Cost Consultant (Estimator/Quantity Surveyor)
BTY Group
Toronto, ON
- $60,000 to $80,000 CAD / year
- Full-time
…planning, development, operations, and transactions. With a project portfolio valued at over $100 billion, our experience spans all industries and…
Added 6 hours ago
BG
Senior Cost Consultant (Estimator/Quantity Surveyor)
BTY Group
Victoria, BC
- $80,000 to $120,000 CAD / year
- Full-time
BTY is an award-winning professional consultancy providing complete project solutions in real estate and infrastructure asset planning, development, operations, and transactions. With a…

Zodiac Solutions, Inc

Senior Application Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Application Support Manager

Must Have Skills

Extensive experience leading application support on Microsoft technology stacks such as Windows and .NET, with a strong understanding of IT systems and infrastructure.

Experience working in the banking industry.

Deep understanding of service management principles, frameworks such as ITIL, and best practices for efficient and effective service delivery.

Strong experience in incident management, problem management, change management, and service level management.

Strong interpersonal and communication skills to build and maintain client relationships.

Ability to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.

Strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.

Ability to analyze complex situations, identify problems, and propose effective solutions.

Continuous improvement mindset.

Ability to proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.

Good to Have Skills

Experience in Commercial Banking areas such as Payments and Capital Markets.

Roles and Responsibilities

Maintain high performance levels for service-related processes and implement improvement activities wherever necessary.

Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews.

Ensure systems, procedures, and methodologies are in place to support outstanding service delivery.

Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Provide production support services for application issues and queries while researching and analyzing business and system needs and exploring alternative options to recommend technology solutions.

Provide rotational after-hours on-call support for applications and databases.

Work flexible shifts when required, including day and afternoon shifts, to support workload or change activities and help balance overtime.

Lead the investigation and analysis of application technical and functional impacts, including root cause analysis of operational failures.

Manage resiliency, patching, and software compliance to ensure the production environment meets applicable organizational and technology standards.

Lead detailed design phases for small to large projects/programs, identifying, tracking, and resolving technical issues.

Prepare high-level and detailed technical specifications for small to medium projects in accordance with PLC, security, and architecture documentation objectives.

Work with the Project Manager to determine the best mix of development, interfacing applications, and third-party vendor solutions to meet business requirements and project objectives.

Provide input and coordinate with DBA teams in creating new and modifying existing database structures using different types of databases.

Apply About employer

More about this job

Responsibilities

Lead application support and service delivery, including critical incident coordination, production issue resolution, root cause analysis, and continuous improvement. Oversee technical design and production readiness, coordinate project and database work, and ensure systems meet resiliency, patching, security, and compliance standards.

Requirements

Requires extensive experience leading application support on Microsoft technology stacks, particularly Windows and .NET, along with banking industry experience and deep knowledge of ITIL and service management practices. Candidates should bring strong incident, problem, change, client, and project management skills, with the ability to analyze complex issues and improve service delivery.

Skills

Application Support
Microsoft Windows
.NET
ITIL
Incident Management
Problem Management
Change Management
Service Level Management
Project Management
Root Cause Analysis
Production Support
Resiliency Management
Patch Management
Software Compliance
Database Design

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Microsoft Windows
.NET
Banking
Commercial Banking
Payments
Capital Markets
ITIL
Service Management
Incident Management
Problem Management
Change Management
Service Level Management
Production Support
Critical Incidents
Root Cause Analysis
Project Management
Continuous Improvement
After-Hours On-Call Support
Resiliency
Patch Management
Software Compliance
Technical Specifications
Database Structures
Security
Architecture Documentation
Third-Party Vendors

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