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Lead / Principal Data Engineer - Snowflake & dbt
Mitra AI
Canada
- Contract
At Mitra Innovation, we are the bridge between technical possibility and operational performance. Founded with a mission to empower businesses through intelligent technology, we are a…
Added 16 mins ago
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Delivery Lead - Operations Transformation
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- Full-time
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Added 1 hour ago
SP
Canadian Public Sector Engagement Delivery Leader
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- Full-time
…driving successful customer outcomes with our implementations and lead and run complex, enterprise and strategic programs. This involves guiding our highly skilled and collaborative…
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Senior System Operator (LEC)
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North Vancouver, BC
- Full-time
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Head of Tax & Asset Compliance
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…intersection of business strategy, customer experience, and technical…
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Head of Tax & Asset Compliance
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Senior Software Engineer
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- Full-time
As a Senior Software Engineer, you will lead the design and implementation of complex software systems and features spanning multiple services and components, establishing technical…
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Senior Product Manager (8 Month Contract)
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Added 6 hours ago
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Senior Manager, Transaction Tax Services
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Service Delivery Manager
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AML Product Owner
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Zodiac Solutions, Inc

Senior Application Manager

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Application Support Manager

Must Have Skills

Extensive experience leading application support on Microsoft technology stacks such as Windows and .NET, with a strong understanding of IT systems and infrastructure.

Experience working in the banking industry.

Deep understanding of service management principles, frameworks such as ITIL, and best practices for efficient and effective service delivery.

Strong experience in incident management, problem management, change management, and service level management.

Strong interpersonal and communication skills to build and maintain client relationships.

Ability to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.

Strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.

Ability to analyze complex situations, identify problems, and propose effective solutions.

Continuous improvement mindset.

Ability to proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.

Good to Have Skills

Experience in Commercial Banking areas such as Payments and Capital Markets.

Roles and Responsibilities

Maintain high performance levels for service-related processes and implement improvement activities wherever necessary.

Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews.

Ensure systems, procedures, and methodologies are in place to support outstanding service delivery.

Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Provide production support services for application issues and queries while researching and analyzing business and system needs and exploring alternative options to recommend technology solutions.

Provide rotational after-hours on-call support for applications and databases.

Work flexible shifts when required, including day and afternoon shifts, to support workload or change activities and help balance overtime.

Lead the investigation and analysis of application technical and functional impacts, including root cause analysis of operational failures.

Manage resiliency, patching, and software compliance to ensure the production environment meets applicable organizational and technology standards.

Lead detailed design phases for small to large projects/programs, identifying, tracking, and resolving technical issues.

Prepare high-level and detailed technical specifications for small to medium projects in accordance with PLC, security, and architecture documentation objectives.

Work with the Project Manager to determine the best mix of development, interfacing applications, and third-party vendor solutions to meet business requirements and project objectives.

Provide input and coordinate with DBA teams in creating new and modifying existing database structures using different types of databases.

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More about this job

Responsibilities

Lead application support and service delivery, including critical incident coordination, production issue resolution, root cause analysis, and continuous improvement. Oversee technical design and production readiness, coordinate project and database work, and ensure systems meet resiliency, patching, security, and compliance standards.

Requirements

Requires extensive experience leading application support on Microsoft technology stacks, particularly Windows and .NET, along with banking industry experience and deep knowledge of ITIL and service management practices. Candidates should bring strong incident, problem, change, client, and project management skills, with the ability to analyze complex issues and improve service delivery.

Skills

Application Support
Microsoft Windows
.NET
ITIL
Incident Management
Problem Management
Change Management
Service Level Management
Project Management
Root Cause Analysis
Production Support
Resiliency Management
Patch Management
Software Compliance
Database Design

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Microsoft Windows
.NET
Banking
Commercial Banking
Payments
Capital Markets
ITIL
Service Management
Incident Management
Problem Management
Change Management
Service Level Management
Production Support
Critical Incidents
Root Cause Analysis
Project Management
Continuous Improvement
After-Hours On-Call Support
Resiliency
Patch Management
Software Compliance
Technical Specifications
Database Structures
Security
Architecture Documentation
Third-Party Vendors

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