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Added 10 mins ago
BE
Inside Sales Associate
BoldHouse Executive Search
Mississauga, ON
- $60,000 to $70,000 CAD / year
- Full-time
There is a clear path from Inside Sales Associate to senior and key account roles. K2 teaches the product, so you don't need to arrive as a fastener expert. And as K2 grows, so do the…
Added 25 mins ago
CA
Assistant Resident Manager (Part-Time)
Centurion Associates Inc
Huntsville, ON
- Part-time
Reporting to the Senior Property Manager, the Assistant Resident Manager is responsible for the professional management, administration and leasing of a Centurion apartment community.
Added 25 mins ago
K
Project Engineer/Analyst
Kinectrics
Tiverton, ON
- Full-time
Support and participate in the development of new and innovative technical and project solutions and services to support customer needs beyond the scope of past practices or precedent.
Added 25 mins ago
CC
Specialist, Manufacturing Procurement
Coca-Cola Canada Bottling Limited
Brampton, ON
- Full-time
…strategic thinking. This position reports directly into the Senior Manager, Manufacturing…
Added 25 mins ago
P
Financial Analyst, FP&A
Powerex
Vancouver, BC
- Full-time
Reporting to the Manager, Financial Reporting and Analysis, you will act as the bridge between Financial Reporting and Data Analytics, working closely with Finance colleagues, traders, and…
Added 25 mins ago
HR
Safety Trainer - North Alberta
Herc Rentals
Edmonton, AB
- Full-time
Under the primary direction of the Safety Training Manager, and secondary direction of the Senior Safety Training Manager, the Regional Safety Trainer performs a wide range of activities…
Added 25 mins ago
RP
Senior Manager
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Our client is seeking a Senior Manager to provide leadership, advisory expertise, and strategic guidance to a diverse portfolio of business clients. This role is responsible for overseeing…
Added 25 mins ago
M
Lead Full Stack Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…decisions where no established precedent exists, and influence senior technology and business leaders. Success requires recognized technical depth, sound judgement in ambiguous situations,…
Added 41 mins ago
S
Associate Customer Success Manager - French
ServiceNow
Montreal, QC
- Full-time
The Associate Customer Success Manager will own consumption and adoption outcomes across a portfolio of mid-complexity customers, operating with judgment and autonomy within your portfolio…
Added 41 mins ago
D
Senior System Engineer
Danaher
Concord, ON
- Full-time
The Senior Systems Engineer is a customer-focused role responsible for to helping us design, characterize and verify key technologies on world-class mass spectrometers. In this capacity,…
Added 55 mins ago
CC
Senior Manager, Engineering
Confidential Company
Toronto, ON · Greater Toronto Area, Canada
- $136,000 to $195,000 CAD / year
- Full-time
A global manufacturing organization is seeking an experienced Senior Manager - Engineering Manager to lead technical engineering activities, customer-facing initiatives, and program…
Added 55 mins ago
T
Senior Wealth Operations Officer Prefered Candidate
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 55 mins ago
PD
Product Manager
Pollard Digital Solutions
Winnipeg, MB
- Full-time
As a Product Manager, you will lead the strategy, direction, and delivery of products and initiatives within your area of responsibility. You will work closely with cross-functional teams…
Added 55 mins ago
M
Lead Full Stack Engineer
Manulife
Waterloo, ON
- Full-time
…decisions where no established precedent exists, and influence senior technology and business leaders. Success requires recognized technical depth, sound judgement in ambiguous situations,…
Added 55 mins ago
M
Manager, Corporate & Strategic Partnerships
Metrolinx
Toronto, ON · Greater Toronto Area, Canada
- $123,026 to $168,886 USD / year
- Full-time
Our Non-Fare Sales Office is seeking a Manager, Corporate & Strategic Partnerships for a 14-month contract to lead the growth of corporate and strategic partnerships. This role is…
Added 55 mins ago
BV
Project Manager - Environmental Laboratory
Bureau Veritas
Quebec, QC
- Full-time
The Project Manager contributes, through the personalized service he/she provides, to the quality service offered to the clients and thus to the organization’s objectives. Acting as the…
Added 55 mins ago
K
Director of Operations
Kuehne+Nagel
Mississauga, ON
- Full-time
5+ years in a senior leadership role (Director, Senior Manager, or equivalent)
Added 55 mins ago
AS
Director of Culinary Services
Amica Senior Lifestyles
Vaughan, ON
- Full-time
You will also be responsible for all aspects of the employee process including employee development, hiring, payroll administration, and scheduling. As a member of the management team, you…
Added 55 mins ago
PE
Assistant Area Manager
PTW Energy Services
Fort McMurray, AB
- Full-time
Assist Area Manager in all daily activities, such as, managing all aspects of branch operations that include but not limited to employees, scheduling, efficiency, cost control, preventative…
Added 55 mins ago
VS
Senior Manager, Account Management
Vena Solutions
Remote, Canada
- $144,585 to $195,615 CAD / year
- Full-time
- Remote
The Senior Manager, Account Management is responsible for leading a team of Account Managers to drive customer retention, expansion, and long-term value realization. This role ensures…
Added 55 mins ago
C
Unregulated Care Aide
Chartwell
Bowmanville, ON
- Part-time
Respond to resident and family concerns and report to the Health and Wellness Manager when needed
Added 1 hour ago
Operations Manager, Tank Rentals & Sales
UFA Co-operative Ltd.
Grande Prairie, AB
BarW is seeking a strategic and entrepreneurial Operations Manager, Tank Rentals & Sales to lead a growing multi-location business across Western Cananda. This role is accountable for…
Added 1 hour ago
Assistant Manager, Asset Servicing - Corporate Actions (12-Month Contract GWO)
Scotiabank
Toronto, ON
…strategies, objectives, and operational priorities. The Assistant Manager is responsible for the accurate and timely processing of corporate action events within one or more assigned…
Added 1 hour ago
T
Account Manager II, Business Banking
TD
Concord, ON
- Full-time
The role is accountable for delivering a superior customer experience while driving profitable business growth, in line with business strategy. This role is accountable for expanding its…
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)

Zodiac Solutions, Inc

Senior Application Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Application Support Manager

Must Have Skills

Extensive experience leading application support on Microsoft technology stacks such as Windows and .NET, with a strong understanding of IT systems and infrastructure.

Experience working in the banking industry.

Deep understanding of service management principles, frameworks such as ITIL, and best practices for efficient and effective service delivery.

Strong experience in incident management, problem management, change management, and service level management.

Strong interpersonal and communication skills to build and maintain client relationships.

Ability to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.

Strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.

Ability to analyze complex situations, identify problems, and propose effective solutions.

Continuous improvement mindset.

Ability to proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.

Good to Have Skills

Experience in Commercial Banking areas such as Payments and Capital Markets.

Roles and Responsibilities

Maintain high performance levels for service-related processes and implement improvement activities wherever necessary.

Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews.

Ensure systems, procedures, and methodologies are in place to support outstanding service delivery.

Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Provide production support services for application issues and queries while researching and analyzing business and system needs and exploring alternative options to recommend technology solutions.

Provide rotational after-hours on-call support for applications and databases.

Work flexible shifts when required, including day and afternoon shifts, to support workload or change activities and help balance overtime.

Lead the investigation and analysis of application technical and functional impacts, including root cause analysis of operational failures.

Manage resiliency, patching, and software compliance to ensure the production environment meets applicable organizational and technology standards.

Lead detailed design phases for small to large projects/programs, identifying, tracking, and resolving technical issues.

Prepare high-level and detailed technical specifications for small to medium projects in accordance with PLC, security, and architecture documentation objectives.

Work with the Project Manager to determine the best mix of development, interfacing applications, and third-party vendor solutions to meet business requirements and project objectives.

Provide input and coordinate with DBA teams in creating new and modifying existing database structures using different types of databases.

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More about this job

Responsibilities

Lead application support and service delivery, including critical incident coordination, production issue resolution, root cause analysis, and continuous improvement. Oversee technical design and production readiness, coordinate project and database work, and ensure systems meet resiliency, patching, security, and compliance standards.

Requirements

Requires extensive experience leading application support on Microsoft technology stacks, particularly Windows and .NET, along with banking industry experience and deep knowledge of ITIL and service management practices. Candidates should bring strong incident, problem, change, client, and project management skills, with the ability to analyze complex issues and improve service delivery.

Skills

Application Support
Microsoft Windows
.NET
ITIL
Incident Management
Problem Management
Change Management
Service Level Management
Project Management
Root Cause Analysis
Production Support
Resiliency Management
Patch Management
Software Compliance
Database Design

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Microsoft Windows
.NET
Banking
Commercial Banking
Payments
Capital Markets
ITIL
Service Management
Incident Management
Problem Management
Change Management
Service Level Management
Production Support
Critical Incidents
Root Cause Analysis
Project Management
Continuous Improvement
After-Hours On-Call Support
Resiliency
Patch Management
Software Compliance
Technical Specifications
Database Structures
Security
Architecture Documentation
Third-Party Vendors

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