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Added 27 mins ago
IW
Senior Manager, Business Development
IG Wealth Management
AB · Alberta, Canada
- Full-time
The Role: As the Senior Manager, Business Development, you will be a hands-on, internally focused member of the Business Development team. You will lead the planning and delivery of advisor…
Added 27 mins ago
PE
Project Coordinator, Renewables
PRI Engineering
Toronto, ON
- Full-time
Build and maintain project schedules, and coordinate field work and technologist scheduling with the Senior Geotechnical Engineer who leads the technical team.
Added 27 mins ago
LB
Senior Administration , Client Bank
Laurentian Bank
Toronto, ON
- Full-time
Ensures that set standards for processing, client services, documentation and execution of routine transactions are met at all times.
Added 27 mins ago
BV
Project Manager - Environmental Laboratory
Bureau Veritas
Quebec, QC
- Full-time
The Project Manager contributes, through the personalized service he/she provides, to the quality service offered to the clients and thus to the organization’s objectives. Acting as the…
Added 27 mins ago
PE
Project Coordinator, Renewables
PRI Engineering
Calgary, AB
- Full-time
Build and maintain project schedules, and coordinate field work and technologist scheduling with the Senior Geotechnical Engineer who leads the technical team.
Added 27 mins ago
Program Manager (Balsam Place)
Connective
Kelowna, BC
Reports and is accountable to the Senior Manager of Programs or their designate
Added 43 mins ago
Assistant Manager, Asset Servicing - Corporate Actions (12-Month Contract GWO)
Scotiabank
Toronto, ON
…strategies, objectives, and operational priorities. The Assistant Manager is responsible for the accurate and timely processing of corporate action events within one or more assigned…
Added 43 mins ago
T
Account Manager II, Business Banking
TD
Concord, ON
- Full-time
…customer relationships for both credit and non-credit products/services. The Account Manager II is responsible for conducting credit analysis for own portfolio. The Account Manager II will…
Added 57 mins ago
LI
Contract Administrator
LJB Inc.
Markham, ON
- Contract
…additional expertise in geospatial, safety, and environmental services. Our broad technical capabilities and diverse client base have allowed us to deliver successful projects in all 50…
Added 57 mins ago
LI
Senior Project Manager
LJB Inc.
Markham, ON
- Full-time
…additional expertise in geospatial, safety, and environmental services. Our broad technical capabilities and diverse client base have allowed us to deliver successful projects in all 50…
Added 57 mins ago
V|
Senior Project Manager - Industrial Water
Veolia | North America
Oakville, ON
- Full-time
Able to effectively communicate information to varying audiences including Senior and Executive Leadership in the Veolia organization and within Client organizations
Added 1 hour ago
SI
Waitstaff
Shannex Incorporated
Truro, NS
- Part-time
…guidelines and respecting the resident’s right to individualized services and observing special diet restrictions, resident preferences and outlined departmental…
Added 1 hour ago
SS
Client Care Supervisor (RPN) - Supportive Housing
SPRINT Senior Care
Toronto, ON
- Full-time
The Client Care Supervisor reports to the Client Services Manager and works closely with SPRINT Senior Care staff, caregivers, families, vendors, and service partners to ensure quality…
Added 1 hour ago
HS
Senior Advisor, Psychological Health & Safety (PHS)
Health Shared Services
AB · Alberta, Canada
- Full-time
…supported, and empowered to do their best work. We're looking for a Senior Advisor, Psychological Health & Safety (PHS) to join our People Experience team. This is a unique opportunity to…
Added 1 hour ago
JS
District Manager
JD Sports Canada
Montreal, QC
- Full-time
…équipes, à la mise en valeur de la marque et à l’expérience…
Added 1 hour ago
WI
Senior Technical Manager, Project Management
WSP in Canada
Regina, SK
- Full-time
Build the Future With Us – Step into a role where your project leadership truly shapes outcomes. As a Senior Project Manager, you’ll take ownership of complex, meaningful projects supported…
Added 1 hour ago
K
Project Manager - Experiential Events & Exhibits
Kubik
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Coordinate cross-functional teams including Sales, Client Services, Production, and Vendors.
Added 1 hour ago
Program Manager
Connective
Coquitlam, BC
Reports and is accountable to the Senior Manager of Programs or their designate
Added 1 hour ago
HA
Sr Trade Compliance Analyst
Honeywell Aerospace
Mississauga, ON
- Full-time
As a Senior Trade Compliance Analyst here at Honeywell Aerospace, you will have a significant impact on the company's global operations and success. Your role will involve ensuring…
Added 1 hour ago
T
Director Credit Execution, Commercial National Accounts, Financial Institutions Group
TD
Toronto, ON
- Full-time
TD Commercial National Accounts services the unique needs of public and private Canadian businesses, customizing a broad range of products. The Financial Institutions Group within National…
Added 1 hour ago
WI
Senior Technical Manager, Project Management
WSP in Canada
SK · Saskatchewan, Canada
- Full-time
Build the Future With Us – Step into a role where your project leadership truly shapes outcomes. As a Senior Project Manager, you’ll take ownership of complex, meaningful projects supported…
Added 1 hour ago
D
Manager, DT&PMI , Operational Due Diligence
Deloitte
Toronto, ON
- Full-time
As a Manager, you will work with clients across all industry sectors primarily during the pre-deal diligence stage within the M&A deal lifecycle, providing services including: operational…
Added 1 hour ago
ZS
Senior Application Manager
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Strong interpersonal and communication skills to build and maintain client relationships.
Added 1 hour ago
HR
Senior Contracts Specialist
Hughes Recruitment & Strategy Collective
SK · Saskatchewan, Canada
- Full-time
The Senior Contracts Specialist will lead commercial strategy and contract formation for major capital work, with construction and construction services agreements valued between…
Added 1 hour ago
WI
Senior Technical Manager, Project Management
WSP in Canada
Winnipeg, MB
- Full-time
Build the Future With Us – Step into a role where your project leadership truly shapes outcomes. As a Senior Project Manager, you’ll take ownership of complex, meaningful projects supported…

Zodiac Solutions, Inc

Senior Application Manager

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Application Support Manager

Must Have Skills

Extensive experience leading application support on Microsoft technology stacks such as Windows and .NET, with a strong understanding of IT systems and infrastructure.

Experience working in the banking industry.

Deep understanding of service management principles, frameworks such as ITIL, and best practices for efficient and effective service delivery.

Strong experience in incident management, problem management, change management, and service level management.

Strong interpersonal and communication skills to build and maintain client relationships.

Ability to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.

Strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.

Ability to analyze complex situations, identify problems, and propose effective solutions.

Continuous improvement mindset.

Ability to proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.

Good to Have Skills

Experience in Commercial Banking areas such as Payments and Capital Markets.

Roles and Responsibilities

Maintain high performance levels for service-related processes and implement improvement activities wherever necessary.

Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews.

Ensure systems, procedures, and methodologies are in place to support outstanding service delivery.

Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Provide production support services for application issues and queries while researching and analyzing business and system needs and exploring alternative options to recommend technology solutions.

Provide rotational after-hours on-call support for applications and databases.

Work flexible shifts when required, including day and afternoon shifts, to support workload or change activities and help balance overtime.

Lead the investigation and analysis of application technical and functional impacts, including root cause analysis of operational failures.

Manage resiliency, patching, and software compliance to ensure the production environment meets applicable organizational and technology standards.

Lead detailed design phases for small to large projects/programs, identifying, tracking, and resolving technical issues.

Prepare high-level and detailed technical specifications for small to medium projects in accordance with PLC, security, and architecture documentation objectives.

Work with the Project Manager to determine the best mix of development, interfacing applications, and third-party vendor solutions to meet business requirements and project objectives.

Provide input and coordinate with DBA teams in creating new and modifying existing database structures using different types of databases.

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More about this job

Responsibilities

Lead application support and service delivery, including critical incident coordination, production issue resolution, root cause analysis, and continuous improvement. Oversee technical design and production readiness, coordinate project and database work, and ensure systems meet resiliency, patching, security, and compliance standards.

Requirements

Requires extensive experience leading application support on Microsoft technology stacks, particularly Windows and .NET, along with banking industry experience and deep knowledge of ITIL and service management practices. Candidates should bring strong incident, problem, change, client, and project management skills, with the ability to analyze complex issues and improve service delivery.

Skills

Application Support
Microsoft Windows
.NET
ITIL
Incident Management
Problem Management
Change Management
Service Level Management
Project Management
Root Cause Analysis
Production Support
Resiliency Management
Patch Management
Software Compliance
Database Design

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Microsoft Windows
.NET
Banking
Commercial Banking
Payments
Capital Markets
ITIL
Service Management
Incident Management
Problem Management
Change Management
Service Level Management
Production Support
Critical Incidents
Root Cause Analysis
Project Management
Continuous Improvement
After-Hours On-Call Support
Resiliency
Patch Management
Software Compliance
Technical Specifications
Database Structures
Security
Architecture Documentation
Third-Party Vendors

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