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Added 6 mins ago
ZS
Artificial Intelligence Engineer
Zodiac Solutions, Inc
Halifax, NS
- Full-time
…development team at RBC execute AI driven SDLC - our spec-driven, agent-assisted software delivery methodology - at scale. This is a hands-on platform engineering role inside DevOps: you…
Added 6 mins ago
DI
Full Stack Developer – Gen AI (1796) $75-80hr
Direct IT Recruiting Inc.
Toronto, ON
- $75 to $80 CAD / hour
- Contract
SKILLS: Full Stack Development, Generative AI, Python (FastAPI), Vue.js, AKS, RAG Pipelines, Multi-Agent Orchestration, LangGraph, Microsoft Agent Framework, Docker, Kubernetes, CI/CD, SQL,…
Added 10 mins ago
SB
Technical Records and Document Control Coordinator
Skyservice Business Aviation
Mississauga, ON · Dorval, QC
- Full-time
We are seeking a detail-oriented and highly organized Technical Records & Documentation Agent to support the integrity, accuracy, and compliance of our aircraft maintenance records and…
Added 26 mins ago
SA
Ramp Agent (Full Time) - YHU
Starlink Aviation
Longueuil, QC · St-Hubert, QC
- Full-time
Under the supervision of the Ramp Supervisor, the incumbent acts as a ramp agent. He/she performs the work of the ramp agent and provides a safe, professional, courteous and polite…
Added 26 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Act as a change agent, continuously challenging the status quo and driving improvements
Added 26 mins ago
E
Reception, Accounts Payable Agent
Expeditors
Mississauga, ON
- $42,000 to $46,000 CAD / year
- Full-time
…job-specific tasks and duties completed regularly by the Reception, AP Agent - Canada. This list may be edited to the specific job…
Added 26 mins ago
KS
ETL Testing
Kumaran Systems
Toronto, ON
- Full-time
Exposure to agent-based architectures or tools (e.g., workflow/agent frameworks that orchestrate multi-step AI tasks).
Added 26 mins ago
6
Senior Product Manager, WinZip
69805dbf-d10e-4118-99f6-cb47a709a502
Canada
- $130,000 to $160,000 CAD / year
- Full-time
Experience building agent skills, sub-agents, or evaluation frameworks for LLM-powered products.
Added 44 mins ago
ES
Right of Way/Land Agent
Evolve Surface Strategies Inc
Grande Prairie, AB
- Full-time
Profession: Right of Way/Land Agent- Grande Prairie, AB
Added 45 mins ago
FH
Spa Reception Agent
Fairmont Hotels & Resorts
Banff, AB
- Full-time
First impressions are everything! As a Spa Reception Agent with The Fairmont Spa, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in…
Added 45 mins ago
SI
Artificial Intelligence Engineer
Smart IT Frame LLC
Halifax, NS
- Contract
Support the deployment and integration of LLMs, RAG pipelines, vector databases, and AI agent frameworks.
Added 45 mins ago
S
Senior Consultant, Microsoft Security Engineer – Purview & AI Protection
Slalom
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…across Microsoft 365, Copilot, Fabric, Azure AI, and emerging agent-based…
Added 47 mins ago
S
Senior Consultant, Microsoft Security Engineer – Purview & AI Protection
Slalom
Calgary, AB
- Full-time
…across Microsoft 365, Copilot, Fabric, Azure AI, and emerging agent-based…
Added 57 mins ago
D
Client Financial Services Agent
Desjardins
Mascouche, QC · Caisse Desjardins Le Manoir
- Full-time
As a client financial services agent, you work closely with advisors and provide personalized support to members and clients. You help advisors deliver services and maintain business…
Added 57 mins ago
D
Client Financial Services Agent
Desjardins
Gaspé, QC
- Full-time
As a client financial services agent, you work closely with advisors and provide personalized support to members and clients. You help advisors deliver services and maintain business…
Added 57 mins ago
CB
Agent ou Agente, Centre de placement
Collège Boréal
Sudbury, ON
- Full-time
Added 57 mins ago
C
Business Advisor - Bilingual
CIBC
AB · BC · ON · Ontario VIRTUAL
- Full-time
Added 1 hour ago
EL
Receptionist & Customer Service Administrator (TruStone Financial)
Empire Life
London, ON
- Full-time
We are an MGA (Managing General Agent), an intermediary contracted by insurers to operate on their behalf to facilitate sales and support of life and health insurance and investment…
Added 1 hour ago
IQ
Snowflake Cortex AI Architect | Agentic AI | Montreal, QC
Infinity Quest
Montreal, QC
- Contract
AI Agents, Multi-Agent Orchestration & Prompt Engineering
Added 1 hour ago
C
Senior AI Engineer
Chubb
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Direct experience with at least one frontier provider SDK (Anthropic, OpenAI, Google) at the agent-loop level, not just chat completions.
Added 1 hour ago
HI
Licensed Life Insurance Service Specialist
HUB International
Calgary, AB · Vancouver, BC · Winnipeg, MB · London, ON · Woodbridge, ON
- Full-time
Certified Life Insurance Agent (completion of LLQP). You will need to be licensed in BC, Alberta and Ontario at minimum (we will help with this).
Added 1 hour ago
Senior Security Engineer, Enterprise Security
Braze
Toronto, ON
Review and govern MCP and AI agent integrations, set controls for AI-assisted coding environments, and define policy for autonomous AI tooling across the company
Added 1 hour ago
S
Vehicle Service Agent (Downtown Vancouver branch)
SIXT
Vancouver, BC
- Full-time
Added 1 hour ago
BC
Anesthesia Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
Added 1 hour ago
UM
Director of Intellectual Property
Umano Medical
Quebec, QC
- Full-time

Zodiac Solutions, Inc

Senior L3 AI Engineer (JS-3)

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Oct 22, 2026

Original job description

Job Title: Senior L3 AI Engineer (JS-3)

Location: Montreal, QB Hybrid

Job Type: Full-Time Permanent

JS-3

Senior Level 3 AI Engineer - Copilot / ChatGPT / Grok / Claude / Gemini

Role Summary

We are seeking a Senior Level 3 AI Engineer to act as the first point of call for engineering issues across the firm’s end user AI products - Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok and Gemini, together with other AI products as they are introduced (for example Zoom AI Companion). You will investigate complex queries that front-line support cannot resolve, work with lead Microsoft and vendor engineers on new features, and uplift the wider support team. Each engineer maintains broad coverage of the full portfolio while owning one product as point of contact. Over time, the team will help build an agent to automate training, Level 2 and QA tasks.

Key Responsibilities

Act as the first point of call for engineering issues across the AI portfolio and investigate complex queries that Level 2.5 cannot resolve.

Configure, deploy and scale AI products, including tenant and admin configuration, integrations and automation (e.g. M365, Entra ID, Purview/DLP, Azure OpenAI, connectors and the Power Platform).

Work with lead Microsoft and vendor engineers to test, validate and roll out new features and models, balancing speed of enablement against security and compliance.

Review Level 2.5 documentation and knowledge articles for quality and accuracy, and feed corrections back into the knowledge base.

Train and uplift the Level 2.5 support team; provide deep-dive guidance and escalation paths.

Own one AI product as point of contact (POC) while maintaining working knowledge of the full portfolio; provide cover for the partner location.

Drive incident, problem and root-cause analysis for platform reliability; contribute to post-implementation reviews.

Contribute to the longer-term goal of building an AI agent to automate training, Level 2 and QA activity.

Qualifications & Experience

6+ years in an engineering, platform or senior technical support role in enterprise environments (financial services preferred).

Hands-on experience deploying and supporting AI/LLM products or M365 at enterprise scale; strong understanding of generative-AI concepts.

Strong scripting and automation skills (e.g. Python, PowerShell, Microsoft Graph API) and familiarity with CI/CD concepts.

Experience with security and compliance controls relevant to AI (DLP/Purview, access management, SSO/SCIM, audit logging, responsible-AI policies).

Experience of connectors and/or the Power Platform; integration experience across M365, ServiceNow and identity platforms.

BSc/BA in Computer Science, Engineering or related field (or equivalent experience). For Montreal, bilingual (English/French) is an asset.

Core Skills

Deep technical troubleshooting and root-cause analysis across AI and M365 platforms.

Automation and scripting; ability to build tooling that reduces manual effort.

Feature and model evaluation; translating vendor releases into safe enterprise rollouts.

Knowledge-base authoring and mentoring of junior support staff.

Collaboration across locations with disciplined handover.

Key Performance Indicators

Time-to-resolution for escalated and complex engineering queries.

Quality of new-feature rollouts (defects, rollbacks, compliance adherence).

Accuracy and coverage of knowledge articles reviewed and improved.

Uplift in Level 2.5 first-time resolution as a result of training and documentation.

Contribution to automation/agent initiatives that reduce manual effort.

Working Conditions

Based in Montreal or Bengaluru with staggered hours to maximise daily coverage under the follow-the-sun model.

Operate within the follow-the-sun model across Montreal and Bengaluru, providing single-product ownership (acting as point of contact for one product) while maintaining broad coverage of the full AI portfolio,with structured handover of open items at shift change.

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More about this job

Responsibilities

Provide advanced engineering support across enterprise AI products, troubleshoot escalated issues, and configure, deploy, and scale AI platforms and integrations. Evaluate and roll out new features securely, improve support documentation, train Level 2.5 staff, own one product, and contribute to incident analysis and AI-driven support automation.

Requirements

Requires at least six years of engineering, platform, or senior technical support experience, hands-on enterprise AI/LLM or Microsoft 365 experience, and strong scripting and automation skills. Candidates should understand AI-related security and compliance controls and integrations; a computer science, engineering, or related bachelor’s degree or equivalent experience is requested, and English/French bilingualism is an asset for Montreal.

Skills

Technical Troubleshooting
Root-Cause Analysis
AI and LLM Platforms
Microsoft 365
Python
PowerShell
Microsoft Graph API
Automation
CI/CD
AI Security and Compliance
Data Loss Prevention
Identity and Access Management
Connectors and Integrations
Power Platform
Knowledge-Base Authoring
Mentoring and Training

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Copilot
OpenAI ChatGPT
Anthropic Claude
Grok
Gemini
Zoom AI Companion
Generative AI
Large Language Models
Microsoft 365
Entra ID
Microsoft Purview
Data Loss Prevention
Azure OpenAI
Power Platform
Microsoft Graph API
Python
PowerShell
CI/CD
ServiceNow
SSO
SCIM
Audit Logging
Responsible AI
Connectors
Feature Evaluation
Model Evaluation
Incident Management
Problem Management
Root-Cause Analysis
Knowledge Base

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